Persistent AdobeArm failure to update
I have a user that has been getting this irritating error popup from the AdobeARM.exe everytime AdobeReader X (10.1.2) starts up. The error can be delayed for a few seconds until an update check is initiated, but it always fails with the path to the AdobeArm.exe and the error:
"Windows cannot access the specified device,path, or file.You may not have the appropiate permissions to access the item."
User is running Win 7 Pro 64bit. I have uninstalled and manually installed latest Adobe Reader X. ( a few times)
We have Symantec Endpoint Protection running without App protection and I disabled the firewall to see if this might have been blocking the update queries. I have looked into the permissions. I am hoping that someone else has seen this and has an actual fix. Google has so far failed me.
I am open to any suggestions, the latest logs are below.
Log:
[2012-02-09 07:29:44] Adobe ARM 1.5.7.0 logging started.
[2012-02-09 07:29:44] Command Line:
[2012-02-09 07:29:44] FindCurrentPDFOwner...
[2012-02-09 07:29:44] GetFileVersion(): C:\Program Files (x86)\Adobe\Reader 10.0\Reader\AcroRd32.exe
[2012-02-09 07:29:44] File version: 10.1.2.45
[2012-02-09 07:29:44] ProductCode: {AC76BA86-7AD7-1033-7B44-AA1000000001}
[2012-02-09 07:29:44] ProductName: Adobe Reader X (10.1.2)
[2012-02-09 07:29:44] ProductVersion: 10.1.2
[2012-02-09 07:29:44] ProductUACPatching: enabled
[2012-02-09 07:29:44] Product UI Language: ENU
[2012-02-09 07:29:44] ProductLanguage: 1033
[2012-02-09 07:29:44] ProductRegistry: SOFTWARE\Adobe\Acrobat Reader\10.0
[2012-02-09 07:29:44] ProductInstallDir: C:\Program Files (x86)\Adobe\Reader 10.0\
[2012-02-09 07:29:44] InitUIStrings...
[2012-02-09 07:29:44] InitListener...
[2012-02-09 07:29:44] Init...
[2012-02-09 07:29:44] Notify...
[2012-02-09 07:29:44] Could not find ARM server to notify
[2012-02-09 07:29:44] GetLastError(): 2 - The system cannot find the file specified.
[2012-02-09 07:29:44] StartServer...
[2012-02-09 07:29:44] IsVistaOrLater returns 1
[2012-02-09 07:29:44] ARM Server started
[2012-02-09 07:29:44] Action added: Listener
[2012-02-09 07:29:44] RunAutomatic...
[2012-02-09 07:29:44] Launched: C:\Program Files (x86)\Adobe\Reader 10.0\Reader\Reader_sl.exe
[2012-02-09 07:29:44] CanStart...
[2012-02-09 07:29:44] IsEULA_Accepted...
[2012-02-09 07:29:44] EULA accepted from 1
[2012-02-09 07:29:44] IsPatchingDisabled...
[2012-02-09 07:29:44] Admin User, IsElevated returns 1
[2012-02-09 07:29:44] GetPreferences...
[2012-02-09 07:29:44] Found preference AUTO_DOWNLOAD.
[2012-02-09 07:29:44] IsTimeElapsed...
[2012-02-09 07:29:44] Minutes elapsed: 4294
[2012-02-09 07:29:44] Time elapsed is less than time limit - returning 0
[2012-02-09 07:29:44] Error Code: 120300
[2012-02-09 07:29:44] SwitchToOtherProduct...
[2012-02-09 07:29:44] SwitchToOtherProduct retuns 0
[2012-02-09 07:29:44] Notify...
[2012-02-09 07:29:44] WriteFile succeeded in Notify
[2012-02-09 07:29:44] Requested to stop listener
[2012-02-09 07:29:44] Confirming request to stop listener
[2012-02-09 07:29:44] Action deleted: Listener
[2012-02-09 07:29:44] Cleanup...
[2012-02-09 07:29:44] IsLongTimeNoUpdates...
[2012-02-09 07:29:44] Days elapsed: 2
[2012-02-09 07:29:44] ARM returns ERROR_SUCCESS
[2012-02-09 07:29:44] Adobe ARM 1.5.7.0 logging finished.
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