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virginiab2927061
Participant
Jan 3, 2017 9:44 PM UTC
Question

Tech Support

I was referred to a Tech company by the Adobe team because they said my computer had problems and that was why I was having difficulty with my Acrobat Reader.

The Tech Company  is called TeqRoot. . .does anyone know anything about this company and why Adobe recommends them? Their website is not functional.

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    5 replies

    virginiab2927061Author
    Participant
    Jan 4, 2017 12:23 AM UTC

    Somehow. . .I don't know how because i can't recreate it, I got a number for Adobe Tech help. . .they talked to me, and actually took over my computer to try to help me. They discovered a Trojan worm, and referred me to TeqRoot to remove it, telling me that Apple would not be able to do this and would refer me out to a similar Tech company.  But I did start with a legitimate Adobe Tech number.

    Tech Support

    I did get to the Adobe phone number through the website, and the tech person was actually surprised that I had gotten the phone number. I was on a chat with Adobe and it was there that the Adobe person gave me the phone number to call for TeqRoot.

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    Test Screen Name
    Legend
    Jan 3, 2017 10:03 PM UTC

    Are you sure it was Adobe you spoke with? How did you contact them?

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    virginiab2927061Author
    Participant
    Jan 3, 2017 11:02 PM UTC

    Somehow. . .I don't know how because i can't recreate it, I got a number for Adobe Tech help. . .they talked to me, and actually took over my computer to try to help me. They discovered a Trojan worm, and referred me to TeqRoot to remove it, telling me that Apple would not be able to do this and would refer me out to a similar Tech company.  But I did start with a legitimate Adobe Tech number.

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    Test Screen Name
    Legend
    Jan 4, 2017 9:42 AM UTC

    99% sure You have been scammed I am afraid. If you do a web search for tech support you will get people who pretend to be. Now you have given them access to your computer, then may have installed malware. Did you give a credit card number? you probably now need to have an expert check over your computer to find what they did to it.

    I can be pretty sure it wasn't Adobe because Adobe do not give tech support for their free products AT ALL.

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