Skip to main content
janarthananb72724326
janarthananb72724326
Participant
February 28, 2019
Question

UNABLE TO INSTALL NEWER VERSION OF ADOBE READER

  • February 28, 2019
  • 3 replies
  • 1334 views

In spite of my repeated attempts i am unable install adobe reader. after finishing 80% the message displayed is that newer version is already installed. whereas actually the installation is aborted every time. i have uninstalled my older version and right now i don't have a reader. kindly help.

    This topic has been closed for replies.

    3 replies

    ovidiup47380154
    ovidiup47380154
    Participant
    March 1, 2019

    As I said, I tried to update Acrobat Reader DC on a Windows7 32bits.

    ​After 90% completed, the updater display the message: A newer version already installed and stopped the installation process.

    ​But, in the same time, the Adobe folder from ProgramFiles was permanently deleted by the updater. As you recommended, I used  Adobe Reader and Acrobat Cleaner Tool - Adobe Labs , but this program didn't find the Adobe folder in order to remove the program.

    ​A trace of the adobe reader remain in the registries.

    ​The same problem appeared when I tried to update on Windows 7 64bits.

    ​Best regards,

    ​Ovidiu

    ​

    AnandSri
    Community Manager
    AnandSriCommunity Manager
    Community Manager
    February 28, 2019

    Hello Janarthananb,

    We're sorry for the trouble you had. In addition to what ~graffiti shared, you may refer and try the solution from the following Adobe Discussion which is marked as correct Newer version already installed (Assuming you are on Windows 7 machine)

    You may also refer to Error 1722 while installing/updating Acrobat DC/Acrobat Reader DC on Windows

    Let us know if you experience any issue.

    Thanks,

    Anand Sri.

    ovidiup47380154
    ovidiup47380154
    Participant
    February 28, 2019

    I tried to update Acrobat Reader DC on 2 different computers (one with Windows7 32 bits and one with Windows7 64). During the installation process, the Adobe folder was be removed from the ProgramFiles and the updater published the message: A newer version is already installed.

    The Adobe was disappeared from installed programs, ControlPannel/Programs, but remains in the registry.

    Could you help me with some advice? I cannot install Reader anymore.

    Please help me,

    Ovidiu

    ~graffiti
    ~graffiti
    Legend
    February 28, 2019

    Have you tried anything that was mentioned above my AnandSri or myself? If so, what and what exactly happened?

    ~graffiti
    ~graffiti
    Legend
    February 28, 2019

    Download and use the Adobe Acrobat/Reader cleaner to remove any old version completely: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

    Download and use the full installer for your system from here: Adobe - Adobe Acrobat Reader DC Distribution

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices