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J
johnf59683923
Participating Frequently
March 21, 2017
Question

XenApp 6.5 and PDF (Adobe Reader XI) with Enmark Systems Eniteo

  • March 21, 2017
  • 2 replies
  • 780 views

We have published Eniteo through our Citrix environment. The users are pulling up data from the Eniteo system and it gets converted to PDF (for example Invoice). Sometimes, the text is formatted properly, sometimes it is cut off. The version of Crystal Reports are the same that Eniteo requires, the version of Adobe Reader is the the same which is XI but the result keeps varying in production, test and Dev environment. It is not consistent.

I am not sure what else I can check, as I have checked all the settings. Any ideas from the Adobe Support Team, that we can do to get the text to be within the PDF document and consistent all the time and not cut off. The right margin is the issue.

Thanks in advance

    This topic has been closed for replies.

    2 replies

    T
    Test Screen Name
    Legend
    June 14, 2017

    Nevertheless, it is clear that Reader cannot be at fault. You could verify this by taking the created files to another system; even creating them on a system without Reader.

    T
    Test Screen Name
    Legend
    March 21, 2017

    Unfortunately there isn't an Adobe support team for Reader. It's free software, there is no free support for it and no paid support either. There is this forum where you might hear from Adobe staff and Adobe users in an unstructured way.

    Now, if the software used is indeed Adobe Reader, it has no PDF creation ability at all. This is not a contradiction: a lot o software has PDF creation, as the PDF specification is a public standard. So, if your setup is as described, non-Adobe software is making the PDFs. Either (a) Reader is showing them wrong, cutting things off that should not be or (b) the producing software is cutting them off. My money is on (b). You probably need to contact Eniteo or the makers of Crystal reports.

    It will be useful to you to be able to say the size of a PDF page. To find that out, hover over the bottom left in Reader. You can now compare good and bad.

    J
    johnf59683923Author
    Participating Frequently
    June 14, 2017

    Thank you for your response. Unfortunately, Enmark system is of no help. Also, it is so confusing that in production servers it works fine, and in TEST / DEV servers it does not work fine.The PDF margins are getting cut off to the right. We use it through Citrix XenApp and the version is 6.5.

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