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BrianWDavis
Participant
October 24, 2019
Answered

Acrobat 11 standard crashes

  • October 24, 2019
  • 6 replies
  • 6847 views

I know it is out of support but acrobat 11 standard suddenly stopped working for thousands of machines in our corporation. There have been no recent updates to the affected machines

 

pro and reader 11 seem to still work

 

it crashes right after startup

 

anyone else seeing this?

 

thanks

    This topic has been closed for replies.
    Correct answer James Spradling

    This worked for me. 

     

    1. Remove Acrobat Standard XI

     

    2. Reinstalled XI

     

    3. Downloaded the last version update  (11.0.23)

    https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotes/11/11.0.23.html#elevenzerozerotwentythree

     

    4. Install version update - Without internet access.


    Note: If installed with internet access the update rolls back. 

     

     

    6 replies

    M
    mykhailjw
    Participant
    November 1, 2019

    I have had the same propblem at my office as well.  I have be doing the following:

     

    Log into the computer as a user with admin rights then opening Acrobat and immediatly going to Help then Repair Installation and let that run.

    Once finished open Acrobat and immediatly go to Help then Check for Updates and let that run.

    If the update fails redo the steps to repair and then retry updating.

    Once successfully updated Acrobat should run propperly again.

     

    Hope this helps.

    Meenakshi_Negi
    Meenakshi_Negi
    Legend
    October 29, 2019

    Hi BrianWDavis,

     

    Sorry for the delay in repsonse.

     

    Please update the Acrobat application to the latest version 11.0.23.

    Let us know if you still experience the issue.

     

    Regards,

    Meenakshi

     

     

     

      J
      James SpradlingCorrect answer
      Participant
      October 29, 2019

      This worked for me. 

       

      1. Remove Acrobat Standard XI

       

      2. Reinstalled XI

       

      3. Downloaded the last version update  (11.0.23)

      https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotes/11/11.0.23.html#elevenzerozerotwentythree

       

      4. Install version update - Without internet access.


      Note: If installed with internet access the update rolls back. 

       

       

        assause
        Community Expert
        assauseCommunity Expert
        Community Expert
        October 26, 2019

        If many machines crash at the same time, it is an external factor.
        It may also occur when security software is updated.

        In any case, continued use of discontinued Acrobat is at risk and is not recommended by anyone.

        Rave
        Rave
        Participating Frequently
        October 25, 2019

        Crash on launch might be due to licensing failure. Try the steps mentioned in the KB: https://helpx.adobe.com/acrobat/kb/AcrobatXIcrash.html

        angeloc42600627
        angeloc42600627
        Participant
        October 25, 2019

        I am also having issues with Acrobat DC Pro crashing on opening or saving an Indesign or photoshop file as a PDF. Has anyone resolved this issue. I am on macos Mojave Version 10.14.6. Should I do the upgrade of Catalina 10.15 

        Rave
        Rave
        Participating Frequently
        October 25, 2019

        Acrobat is compatible with macOS Catalina. For more information, see https://helpx.adobe.com/acrobat/kb/compatibility-with-macos-10-15-catalina.html

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