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kjazzer
Participant
April 23, 2017
Answered

Acrobat 8 Pro error message "A serious error has been detected....Please reinstall...

  • April 23, 2017
  • 2 replies
  • 9554 views

I am porting over to a new computer system - now running Windows 10.  Trying to install Acrobat Pro 8 and after installing twice I am still getting the message:

"A serious error has been detected and Adobe Acrobat 8.1.0 Professional cannot continue.  Please reinstall the application and try again."

Does anyone know what the problem is?

Thanks,

Karl

This topic has been closed for replies.
Correct answer kglad

acrobat 8's not compatible with win 10.

you can try

uninstalling all acrobat and reader versions

cleaning per Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

using compatibility mode to install

2 replies

Participant
January 29, 2020

There is a patch that fixes the Flex licensing.  I do not remember where on Adobe's site I got, probably the same place I got all the Acrobat 8 incremental updates, but it is called licensing_service_patch.  As soon as that is installed Flex stops killing Adobe Acrobat 8 Pro

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
April 23, 2017

acrobat 8's not compatible with win 10.

you can try

uninstalling all acrobat and reader versions

cleaning per Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

using compatibility mode to install

ita58909486
Participant
December 1, 2017

i have the same issue, tried your solution but still getting the same error.

kglad
Community Expert
Community Expert
December 1, 2017

after securing your serial number, uninstall acrobat 8 (using the uninstaller)

clean per Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

remove the cache.db file from Program Files (x86)/Common Files/Adobe/Adobe PCD/cache/

restart your computer

follow the steps here to install acrobat 8, https://helpx.adobe.com/creative-suite/kb/activation-fails-cs3-acrobat-8.html

if that fails read this, https://forums.adobe.com/thread/2385900