Acrobat Pro DC will not connect to WebDav Server

[idesign2inc]

I am using Acrobat Pro DC with a webdav server for shared reviews/commenting. It worked 3 weeks ago - but has stopped working. It says it cannot connect- has anyone found a fix? Or having the same problem?

[Adorobat]

Hi idesign2inc,

Could you please try with sample review and see if that works.

Thank You,

Shivam

[idesign2inc]

What is a sample review? The screen shot I gave you is a sample of a review.

[gvbpilot]

I have a similar problem where some users are not able to connect with documents.  They are stored in a SharePoint 2010 library.  Permissions are not an issue.  If users select "keep trying" to connect, the comments ARE NOT saved and there is no indication those comments are lost.

FIX THIS PLEASE!

[Adorobat]

HI all,

Sorry for the delay in response.

Could you please try the steps suggested in the following links:

Why Acrobat cannot connect to the Review Server if it was working before? I can't see comments at al...

Adobe Reader cannot connect to the review server

Acrobat can't access shared review data on WebDAV

Also, check if there is an update available for Acrobat.

You may also download the update from the following link:

For Mac: Adobe - Acrobat : For Macintosh

For Windows: Adobe - Acrobat : For Windows

Please confirm the version of Acrobat installed on your computer.

Launch Acrobat>navigate to Help menu>select About Adobe Acrobat

Thank You,

Shivam

[kirkf64948406]

Hello, I'm wondering if this was resolved.  I have run into the same issue, but only with the Macintosh version of Adobe Acrobat, both DC and Professional.  I have a post on the forum here AdobeResourceSynchronizer - Macintosh - Unable to connect when behind proxy server

In my post I note that the PC version of Acrobat DC does work and quite quickly through our network.  I have also since requested that the vendor website is whitelisted in our proxy server to no avail.

My assumption is that this has to do with NTLM authentication through our proxy server.  The whitelist should take care of this however I cannot be certain it is fully applied as I am not an administrator of the proxy appliance.

-Kirk

[jenniferh80704198]

I do believe I found a fix for this:

In Adobe Reader go to Edit>Preferences>Trust Manager

Our WebDAV server was listed here as "Always Block." I removed it from the blocked list and verified that PDFs could now be opened without error. You can also check the "Allow PDF files to access all web sites" button to avoid future issues, although this may be a security concern for some.