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jwyde
Participant
February 6, 2014
Answered

Acrobat XI Pro Repeatedly Asking to License Despite Registering/Activating

  • February 6, 2014
  • 3 replies
  • 32791 views

I purchased a fully licensed software version Acrobat XI Pro (not the subscription service) for Windows and was given my serial number.  I registered the product when I first installed Acrobat XI Pro.  However, now Acrobat brings up a window ever so often indicating that I am in trial mode.  Specfically it says “Acrobat XI trial.  Continue using all the great features of Acrobat XI by purchasing a full version today.”

I click the “License This Software” button, sign-in to Adobe, and then enter my serial number. I am able to use Acrobat without issue, so it appears to have accepted my serial number.  However, I will again be prompted to register the product.  The frequency of this prompt is approximately once or twice a day.

The Acrobat help drop-down menu displays Version 11.0.06.

If I click "Repair Acrobat Installation" I see the "Acrobat XI trial" window and it indicates "0 Days remaining."

I'm running WIndows 7 Ultimate Service Pack 1 32-Bit.

Please advise.

This topic has been closed for replies.
Correct answer Vikrantt Singh

Hi jwyde ,

ThankYou for posting on the forums, this issue can be resolved by following th steps mentioned below.

1)Go to the Adobe PCD folder under C:\Program Files\Common Files\Adobe\Adobe PCD and provide administrative privilleges.

2) Do the same with SL Cache under C:\Program Files \Common Files\Adobe\SLCache

3) Go to the Sl Store under C:\ProgramData\Adobe and give administrative privilleges there too.

Kindly use the url :-  http://www.wikihow.com/Change-File-Permissions-on-Windows-7 on how to set administrative privilleges.

4) Unhide all the hidden files and folder.

5) Delete all the files under the above mentioned folders

6) Launch Acrobat again and enter the serial.

Thanks,

Vikrantt Singh

3 replies

N
nancypeden0
Participant
January 27, 2020

V
I am using Windows 10. I cannot find any of those files.

    D
    DLP Marketing Assistant
    Participant
    October 5, 2016

    I'm having the exact same issue, and the fix you describe only works for so long. As soon as the program tries to update at all, I am back to square one.  I keep having to go back in and delete the new files that appear under those folders.  Every time I have to do this, the "trial" counter shows that it is indeed continuing to track the days...now down to 20.  So far deleting the files over and over seems to work, but I have to wonder what will happen once that trial counter gets to zero. 

    Any other suggestions?

      N
      nancypeden0
      Participant
      January 27, 2020

      I have checked all those program files including x86 and I see neither of those files to delete. I use this a lot and I am not happy although it does seem to work if I just ignore the message.

      Vikrantt Singh
      Adobe Employee
      Vikrantt SinghCorrect answer
      Adobe Employee
      February 7, 2014

      Hi jwyde ,

      ThankYou for posting on the forums, this issue can be resolved by following th steps mentioned below.

      1)Go to the Adobe PCD folder under C:\Program Files\Common Files\Adobe\Adobe PCD and provide administrative privilleges.

      2) Do the same with SL Cache under C:\Program Files \Common Files\Adobe\SLCache

      3) Go to the Sl Store under C:\ProgramData\Adobe and give administrative privilleges there too.

      Kindly use the url :-  http://www.wikihow.com/Change-File-Permissions-on-Windows-7 on how to set administrative privilleges.

      4) Unhide all the hidden files and folder.

      5) Delete all the files under the above mentioned folders

      6) Launch Acrobat again and enter the serial.

      Thanks,

      Vikrantt Singh

      sryder32
      sryder32
      Participant
      July 9, 2015

      Hello. I do not have an Adobe PCD or SLCache folder at  C:\Program Files\Common Files\Adobe

      Shelly

      R
      Ravi8962
      Participant
      January 4, 2016

      I found the folders in the 'Program Files (x86)' folder. Deleted them and so far so good. Signed into everything again. Have closed and opened the applications several times and is no longer asking for registering / license / sign-in etc.

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