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J
jlalonde
Participant
October 31, 2019
質問

No pdf file was created because Adobe Acrobat encountered an unidentified error.

  • October 31, 2019
  • 返信数 2.
  • 5250 ビュー

We have a user using the latest version of Illustrator and Acrobat DC on his Macbook Pro. He is trying to combine images and keeps receiving the error "No pdf file was created  because Adobe Acrobat encountered an unidentified error."

 

We have uninstalled and reinstalled both Illustrator and Acrobat DC. Re-ran the combine and 9 out of 10 times it fails. 

 

Any suggestions on what to do?

    このトピックへの返信は締め切られました。

    返信数 2

    A
    Adobe Employee
    adeep93
    Adobe Employee
    November 13, 2019

    Hi everyone,

    Adobe Acrobat DC and Reader DC official update (2019.021.20056) containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update early by opening the application and going to Help > Check for Updates.

     

    More information about this release is here:https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousoct2019qfe3...

     

    Please try it out and let us know your feedback!

    Thanks for your patience and support!

     

    Aakash Deep

    (Acrobat Desktop Team)

    ls_rbls
    Community Expert
    ls_rblsCommunity Expert
    Community Expert
    November 1, 2019

    Hi,

     

    You mentioned 9 out 10 times it fails.

     

    Can you provide more details for the 1 out 10 times that seemed to work? Did you wrote down any technical notes of the steps you were following?

     

    Can you please provide operating system and Adobe Acrobat versions that you are using please.

     

    Thank you.

    J
    jlalonde作成者
    Participant
    November 1, 2019

    Mac os catalina 10.15.1, running acrobat 2019.021.20049

     

    We followed the exact same steps. Exact same files. Once in a great while they will succeed. Most of the time it will return the generic error. The PNGs were created in Illustrator. 

     

    Steps we took to try to combine files:

     

    Open Acrobat Pro

    Click File

    Click Create

    Choose Combine Files

    Added image files

    Click Combine

     

     

    ls_rbls
    Community Expert
    ls_rblsCommunity Expert
    Community Expert
    November 2, 2019

    Does the same error occur if you merge other image files that are created with another program, like MS Paint, for example.

     

    To rule out if the  Combine Files tool is not working properly, try the sample file from the Adobe help provided here:

    https://helpx.adobe.com/acrobat/how-to/combine-files-into-pdf.html 

     

    Check also for PDF predefined presets that are shared between Illustrator and Acrobat.

     

    Check if creating a custom preset just for those files helps eliminate the error when you combine those image files that were created with Illustrator:

     

    https://helpx.adobe.com/acrobat/using/pdf-conversion-settings.html#adobe_pdf_conversion_settings 

     

    Aslo refer to this link for a possible resolved issue in which a user worked around the same error by renaming his image files with short filenames:

     

     

    https://community.adobe.com/t5/Acrobat/Combine-Files-Error-Acrobat-Pro-DC/td-p/10563414 

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