notice on download to contact Adope

Forum|Forum|7 years ago
September 14, 2018
1 reply
584 views

I uninstalled and reinstalled Office 2016 on my MacBook Pro, then the next day got a message that adobe acrobat was corrupted (although it still seemed to work). I uninstalled all Adobe programs except adobe creative cloud, then tried to down load adobe acrobat DC pro. Twice I got a message at 50% that there was an error and to try again. The second time the message said to contact adobe for help.

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Correct answer Joe Tanner

I do not kin ow what error. Downloading stopped at 50% and there was an error message, saying try to download again, an if another error contact Adobe. I did contact adobe after writing this message and a help desk guy was able to download and install, and now all if fine. He did delete some files that were not in "applications" before he did the download.

kglad

Community Expert

what error?

[moved from Downloading, Installing, Setting Up to Installing, Updating, & Subscribing to Acrobat]

Joe TannerAuthorCorrect answer

Participant

I do not kin ow what error. Downloading stopped at 50% and there was an error message, saying try to download again, an if another error contact Adobe. I did contact adobe after writing this message and a help desk guy was able to download and install, and now all if fine. He did delete some files that were not in "applications" before he did the download.

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