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Joe Tanner
Participant
September 14, 2018
Answered

notice on download to contact Adope

  • September 14, 2018
  • 2 replies
  • 584 views

I uninstalled and reinstalled Office 2016 on my MacBook Pro, then the next day got a message that adobe acrobat was corrupted (although it still seemed to work). I uninstalled all Adobe programs except adobe creative cloud, then tried to down load adobe acrobat DC pro. Twice I got a message at 50% that there was an error and to try again. The second time the message said to contact adobe for help.

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Correct answer Joe Tanner

I do not kin ow what error. Downloading stopped at 50% and there was an error message, saying try to download again, an if another error contact Adobe. I did contact adobe after writing this message and a help desk guy was able to download and install, and now all if fine. He did delete some files that were not in "applications" before he did the download.

2 replies

kglad
Community Expert
Community Expert
September 14, 2018
Joe Tanner
Joe TannerAuthorCorrect answer
Participant
September 14, 2018

I do not kin ow what error. Downloading stopped at 50% and there was an error message, saying try to download again, an if another error contact Adobe. I did contact adobe after writing this message and a help desk guy was able to download and install, and now all if fine. He did delete some files that were not in "applications" before he did the download.