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asoder
asoder
Participant
November 20, 2017
Question

/private/var/spool/cups/tmp error

  • November 20, 2017
  • 5 replies
  • 17322 views

I am getting a /private/var/spool/cups/tmp error message when trying to print PDFs. Printing works fine for all other documents. Running Mac High Sierra OS on Adobe Acrobat DC. All the latest updates are installed. I even tried deleting the printer, Canon Pixma MX892, and reinstalling with no change. Also did Pram and SMC reset, no luck. Any ideas?

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5 replies

M
Mike Diehl
Known Participant
July 1, 2019

I have the same issue (and posted about it a few days ago, before seeing this thread). iMac OS 13.5, Brother printer. I "cleaned" and reinstalled Acrobat, to no avail. Not sure it's worth reinstalling the system software, but it's annoying. I'll follow this exchange, and hope another promising idea is is shared. Thanks, all.

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
July 1, 2019

Did you look on the Apple forum?

ABAMBO | Hard- and Software Engineer | Photographer
J
JpFreund
Participant
December 16, 2019

I just stumbled upon this feed since I just started having printing issues regardless of the app- InDesign, Acrobat...

Can’t open “/private/var/spool/cups/tmp/026a15dd021d2.”

 

I discovered that in print set-up- under advanced- if I select "print in Bitmap" my file prints.

I have to further look into the quality issues, however initially looks ok.

josem26408392
josem26408392
Participant
June 30, 2019

Probably this is not the most "tech" solution, but it works for me just saving as "Adobe pdf files, optimized".

I'm saving in the same folder, without changing anything in the original pdf file...

Regards

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    July 1, 2019

    Saving is not printing!?

    ABAMBO | Hard- and Software Engineer | Photographer
    josem26408392
    josem26408392
    Participant
    July 1, 2019

    Sorry, I miss the last part.

    I print the new pdf file I just saved and it always worked...

      jonw42030251
      jonw42030251
      Participating Frequently
      April 16, 2018

      I too am having this same issue on one of our Mac computers. I will follow the instructions that AnandSri has shared using the Acrobat Cleaner Tool from Adobe Labs.

      I have installed: Acobe Acrobat Reader DC Version: 2018.011.20038

      Mac OSX: 10.13.4

      Trying to print to a Canon MX920 series all-in-one.

      The error message that pops up is: /private/var/spool/cups/tmp.  ...the same as asoder.

      Note: we have four other Mac OSX computers printing to similar printers, all using Adobe Acrobat Reader DC with no problems. In addition, as asoder has experienced, all other programs print just fine.

      I will check back after following the aforementioned steps and inform you of my status.

      AnandSri
      Community Manager
      AnandSriCommunity Manager
      Community Manager
      April 16, 2018

      Hi Jonw,

      Sure, we will wait for your response.

      Regards,

      Anand Sri.

      jonw42030251
      jonw42030251
      Participating Frequently
      April 17, 2018

      I used the Acrobat Cleaner Tool to uninstall Adobe Acrobat Reader DC. Then I re-installed Adobe Acrobat Reader DC. The printing problem still persists. I still get the error code /private/var/spool/cups/tmp. It looks like the remaining step would be to create a test user profile. How do I go about doing that... and for what purpose?

      D
      drewMalta
      Participant
      February 14, 2018

      i have the same problem with  canon ts 5050 - tried everything - and spoke to canon experts - they say it has nothing to do with printer or driver - but how mac is creating pdf - s -  if anyone can help - that would be great :}

      Abambo
      Community Expert
      AbamboCommunity Expert
      Community Expert
      February 15, 2018

      drewMalta  wrote

      - but how mac is creating pdf

      If my information are correct, you cannot print to Create a PDF as Apple does not allow virtual printers, which is a pitty.

      If you get a /private/var/spool/cups/tmp error message, it may be that reat, write or execute rights are not attributed. As I said before, I cannot test on a MacOS, but I have some Unix knowledge and the MacOS is basically a Unix system. Apple modified quite a lot, but still, the kernal (in the best sense of the word) is Unix.

      If I get a message like that, I look at the rights attributed to the directory, where the printing subsystem want’s writing.

      The good news to this problem is that you are not alone. The bad news is that I do not know of a solution that has been given here in the forums in the last 2 years.

      Adobe monitors these threads, but answers are sometimes slow to come. And Adobe needs first to reproduce the problem (as any other user here) to provide a working solution. The very big problem is, that each user configuration is unique and if the problem is connected to one of the unique elements, finding the solution is very complicated.

      ABAMBO | Hard- and Software Engineer | Photographer
      Abambo
      Community Expert
      AbamboCommunity Expert
      Community Expert
      November 21, 2017

      I have no experience with the Mac, but my Unix experience says that there is either a space or a rights problem.

      ABAMBO | Hard- and Software Engineer | Photographer
      D
      drewMalta
      Participant
      February 14, 2018

      hi can u please explain further - as i m lost - thanks much obliged - :}}

      AnandSri
      Community Manager
      AnandSriCommunity Manager
      Community Manager
      April 2, 2018

      Hi DrewMalta,

      Sorry for the delayed response and inconvenience caused. Please check for any pending updates of Acrobat from help>check for updates, reboot the machine after installing the updates.

      Please try saving the files locally to your desktop or anywhere on the local hard drive and then try to print and see if the error pops up.

      The error message is related to the read and writes permission to Adobe folders, please refer to the following KB article to give read and write permission to Adobe folders which I have shared via private message, please check your email inbox.

      If the issue still persists, please use Acrobat cleaner tool to remove Acrobat from the machine Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

      Reboot and install Acrobat from Download Pro or Standard versions of Acrobat DC | Non-subscription

      If you still face the issue, please create a test user profile with full admin rights and check with Acrobat.

      What is the dot version of Acrobat installed? To identify, please refer to Identify the product and its version for Acrobat and Reader DC

      Let us know how it goes and share your findings.

      Regards,

      Anand Sri.

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