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FrederickWhite
Participant
April 8, 2016
Answered

Does anyone know how to change the default message in the send for e-sign?

  • April 8, 2016
  • 4 replies
  • 11436 views

When you send a document to be reviewed and signed (in my case for proofing purposes), is there anyway to change their is default message that comes up that basically says review and sign [the document's file name you sent]. Currently, I have one on my notepad that I have to constantly open and copy paste. There must be somewhere where that message can be altered. Has anyone done it and how did you do it?

    This topic has been closed for replies.
    Correct answer Rijul Raj Khurana

    Hello Wayne,

    That's the system configured message shown in email sent out. You can only customise the message you type in the Message box while sending the document out for signature.

    Regards,

    -Rijul

    4 replies

    B
    bombgirl547
    Participant
    March 8, 2024

    I'm running into the same issue now. You can add your own words to the default message but are unable to delete any words. I've always thought Adobe E-sign is inferior to DocuSign. The company purchased Adobe so here we are.

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    March 29, 2024

    Hi bombgirl547,

     

    Thank you for reaching out, and sorry for the delayed response.

     

    You may remove the default message and type it in your message when sending the document.

    However, with an Acrobat Sign business or enterprise plan, you may create message templates and use those templates while sending documents for signatures. For more information, refer to the following page: https://adobe.ly/3xdjnz4. 

     

     

    Thanks,

    Meenakshi

     

    Marking a reply or response “Correct” will help future users with the same issue quickly identify the correct answer.

      C
      certifiedhomeinspections
      Participant
      May 14, 2024

      Again, this is a ridiculous thing to have available only to business or enterprise accounts. It's a very basic need. You allow customization features -- this should be one of them.  I may have to find another signature service. This has been requested since 2016. You've updated the whole blasted e-signature experience -- you can't add this? 

      Hanne Moon

        P
        ParsoExpress
        Participant
        November 9, 2022

        From My understanding, unfortunately it is available only to Corporate version which is really rediculus, why I have to copy paste every time 

        there is another way to try is to save it as a template which means you have to work from the web browser not from local files

          K
          Karen298533857h5o
          Participant
          May 12, 2023

          Hi, I also have the same issue.  Surely, there is a way to be able to change such a basic feature as ther default message that is sent with the pdf for signing?  Please advise how this can be done.

          Thanks.

          K
          Karen298533857h5o
          Participant
          May 12, 2023

          Really unaccepatble that such a basic feature is not available except in your Enterprise version. We will no longer use Adobe.

          Thanks.

            C
            Caitlynn Arocha
            Participant
            December 22, 2021

            I was looking for this specific function as well. This would be a great addition to the Adobe Sign software if it could happen. 

              MagentaSA
              MagentaSA
              Inspiring
              December 22, 2021

              Hi Caitlynn

               

              Please can you elaborate a bit more on what it is that you are trying to achieve as Adobe Sign does have the functionality to customise the email message that is sent.  Are you refering to changing the wording? If so this can be done either through message templates see instructions on what to do here: 

              https://helpx.adobe.com/sign/kb/how-to-create-message-templates.html

               

              If you are refering to changing the look and feel of the email message then this can be done through the Adobe Professional Services team for more information and the guideline see: 

              https://helpx.adobe.com/sign/using/custom-email-templates.html 

               

              I hope this is what you are looking for.

               

               

              Sharing our knowledge today for your use tomorrow.
                A
                Allen24318416o10a
                Participant
                September 14, 2022

                Sorry, this does not help.  I do not have anything listed as  "message templates" under my account settings.  

                  R
                  Community Manager
                  Rijul Raj KhuranaCommunity ManagerCorrect answer
                  Community Manager
                  April 12, 2016

                  Hello Wayne,

                  That's the system configured message shown in email sent out. You can only customise the message you type in the Message box while sending the document out for signature.

                  Regards,

                  -Rijul

                  A
                  Anonymous
                  July 21, 2016

                  There is no way to change the default message from "Please review and complete this document" to anything else other than typing it in for every single email you send out? 

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