ADOBE XD just closes when i try to open it

[markos36453719]

I have installed Adobe XD few minutes ago and when i try to open it, it just closes automatically, without any error or so.
Here are my PC specs:
Intel i5-8600 CPU @ 3.1GHz
8GB RAM DDR4 3000MHz HyperX
nVidia GeForce GTX 1050 Ti

SSD 256GB M.2 1800/1500mbs
1000w PowerBank
HDD 1TB

I have Windows 10 Pro with latest update.
Please help, i need it for work...
Thanks.

[lionelbovy]

Hi,

It seems that the problem is shared on both, macOS and Windows: https://forums.adobe.com/thread/2573541

Certainly a bug has crept into the latest updates.

[markos36453719]

Yeah,
I have XD on my old laptop and it is working fine.
I bought new PC few days ago and i installed it today and got this bug now...
Hopefully someone will help us so i can use it normally again.

[Preran]

Apologize for your experience, we will do our best to help.

For Windows, we have a solution documented here Adobe XD shows white screen after launch and crashes on Windows

Can you try the solution and let us know if it helped?

Thanks,

Preran

[mehranattari · Accepted solution]

Preran here is another solution which worked for me. I right click on it in windows 10 and selected settings, then reset the whole app, and now it is working.

[Preran]

Thank you for taking time to share your solution with us, appreciate it.

[rjchirinos]

It works for me. Thanks!

[yahya5E6E]

this solution is not working for me. Can you please suggest to me any other solution?

[Khalid Bagwan]

Sorry I dont understand your solution. Could you please share steps. Right click on it in windows 10?

[Rishabh_Tiwari]

Hi Khalid,

Sorry to hear about the trouble. Could you please confirm if you have already tried the suggestions shared here https://helpx.adobe.com/xd/kb/xd-crashes-when-launched-on-Windows.html?

If not, please try that and let us know if this helps or if you need any further assistance.

Regards

Rishabh

[sofiaiervolino]

Thank you! I uninstalled and reinstalled the software every time I needed to use it. This simple solution worked for me. 🙂