Skip to main content
A
Anonymous
January 20, 2016
Answered

Does Adobe provide a telephone number and support for Connect?

  • January 20, 2016
  • 3 replies
  • 2379 views

I am a trial user of Adobe Connect. I'm looking for an online meeting provider that will take the place of one I am currently using. While setting up a meeting, I could not find telephone support for Connect. It appeared to me that I would need to purchase additional support outside of Connect. If so, why doesn't Adobe provide telephone support as other online meeting providers?

This topic has been closed for replies.
Correct answer

I understand that Universal Voice allows both VOIP and Phone connections, but from what I read, it still needs a additional telephone service (at an additional cost) to integrate. Am I correct?


My mistake, I thought you meant that Universal Voice had something special; maybe integrated; maybe at no additional cost, but It seems that to use Connect, a person needs to buy to two services in order to get to receive one online web meeting application. It doesn't seem cost effective or efficient.

3 replies

A
Anonymous
November 25, 2019

kindly help me mera abode expire hu gaya h

A
Anonymous
November 25, 2019
03336872678
J
JoAnn F.
Participant
January 20, 2016

You do not have to use a teleconference for audio.  Many companies use VoIP within Connect exclusively for cost savings.

Jorma_at_CoSo
Jorma_at_CoSo
Legend
January 20, 2016

Adobe Does. You can call 800-42-ADOBE ( 800-422-3623).

A
Anonymous
January 20, 2016

I see. I could not find that number or service while setting up a test meeting. I am assuming that it should be in the audio conference settings, but it is not there. Additionally, information on the Adobe website indicated that it would also be in my Adobe Connect Trial email, but it wasn't.

All that said, how do I set up the audio settings for participants to include the 800 number?

Jorma_at_CoSo
Jorma_at_CoSo
Legend
January 20, 2016

Ah, I misunderstood your request. No, Adobe does not provide telephone service with Connect. However you can use any provider you would like using the Universal Voice function, Setting Up Universal Voice - Adobe Connect User Community, or if you want to use the fully integrated providers (I'm looking to see if I can dig up any documentation on that).

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices