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R
rrchampion
Participant
March 28, 2015
Question

Cannot Convert PDF to Excel Format (.xlsx)...

  • March 28, 2015
  • 1 reply
  • 2330 views

For over a week, I've been unable to convert a PDF to .xlsx Excel format; after considerable wheel spinning, I get "An error occurred while signing in." Working with support, I uninstalled/reinstalled Adobe Reader; the support tech reset all the preferences, all to no avail. I'm on a Mac under OS 10.9.5.

My case number with them is 186473209; it's been advanced to a higher support level.


Today, I had a friend attempt the conversion on his Mac, which is running Yosemite. He logged on with my info and was able to effect the conversion.


Could that be the solution, or might there be something else going on with my Mac that's causing the problem?

    This topic has been closed for replies.

    1 reply

    RahulTyagi_
    Community Manager
    RahulTyagi_Community Manager
    Community Manager
    March 29, 2015

    Hi Bob,

    Are you able to sign into your account using web interface? You can try converting files using web interface through this link  : https://cloud.acrobat.com/exportpdf

    Regards,

    Rahul

    R
    rrchampionAuthor
    Participant
    March 30, 2015

    Thanks very much, Rahul. I've attempted this before while on the line with

    Adobe with no success. Here's what happens, which I just now reconfirmed.

    1- Once I initiate logging in, it takes bloody forever for the spinning boxes

    to stop and ask me to select a file to convert.

    2- I click to select a file and, again, the spinning boxes take forever.

    3- Then another window comes up with a different format for selecting file to

    convert.

    4- After clicking to select a file, I then get the below window (noticed that

    I am logged in as "Bob") and cannot "Continue," only "Cancel":

    That's it.

    I can access my plan info but nothing else:

    Bob

    RahulTyagi_
    Community Manager
    RahulTyagi_Community Manager
    Community Manager
    March 30, 2015

    Hi Bob,

    We regret for the inconvenience caused to you, I will try my best to help you with this issue.

    Firstly i would recommend you to try logging on cloud.acrobat.com using a different browser after clearing its history ( Including cache, cookies, offline web content and user data) and then try accessing the service.

    Are you able to convert files into other formats? Does this issue occurs while converting this particular file or with all other files?

    I guess you attached a screenshot in your comment but am not able to view it so can you attach it again so that i can look into this issue.

    Regards,

    Rahul

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