Participant

Question

Error message: We've encountered a critical error. Please try again later.

Forum|Forum|8 years ago
September 22, 2017
4 replies
2661 views

PDF Converter: When I sign in I get the following error message: We've encountered a critical error. Please try again later. Unable to fetch base_uris from files tier.

I signed in multiple times yesterday and today. Also tried IE and Chrome to see if it was a browser issue. I have a stack of files I need to convert.

This topic has been closed for replies.

N

ncso-ben

Participant

We had this problem today. Tried 3 different browsers. Multiple times across 10 minutes.

Our fix was to try again after 30 minutes.

It worked.

No changes made to anything.

AnandSri

Community Manager

Hi Lucab,

Are you still facing the issue with the PDF converter? Keep us posted on the results.

Regards,

Anand Sri.

AnandSri

Community Manager

Hi Lucab,

I have sent you a private message, please check the inbox for the same.

Regards,

Anand Sri.

alex_iglesia

Participant

Hello AnandSri

Please assist with the error from the image below. What was your fix

AnandSri

Community Manager

Hi Terryg,

I apologize for the inconvenience caused. Please try the troubleshooting steps from the following link: When I try to use Export PDF, I get an error message:Error. We have encountered a critical error. Unable to fetch base_u… Link: https://forums.adobe.com/thread/2377201

Hope this helps, and keep us posted with the results.

Regards,

Anand Sri.

L

lucab52142713

Participant

Hi AnandSri

what firewall/security setting do I have to change to be able to access?

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