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Partner2GROW
Participant
October 29, 2018
Question

Help downloading my scanned files which were working fine until now

  • October 29, 2018
  • 2 replies
  • 1556 views

I've been scanning and downloading my documents fine with the free account and app and now they won't download.  Can you help me sort this out?  I'm a bit over the hard sell to upgrade and time wasted trying to complete a simple task that has worked well until now.  Thanks!

    This topic has been closed for replies.

    2 replies

    R
    Rosanne28656634m07c
    Participant
    March 1, 2023

    I am using HP office Jet Pro 8720 - I scan - that works fine...then try to save in downloads .... put cursor on downloads and it just spins and spins so I cannot save .... but also when I go to attach a file already saved....I cannot 

    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    October 31, 2018

    Hi Simonen,

    Sorry to hear about the frustrating experience.

    Where exactly you were saving the scanned files and what is application you are working on? If you are referring to the Adobe Reader DC desktop application, then you may check whether you have the latest version installed or not?

    Open Adobe Reader DC>Help>Check for update

    Please share the exact workflow to understand the query correctly.

    Regards,

    Akanchha

    P
    Partner2GROWAuthor
    Participant
    November 1, 2018

    Thanks it started working again so I think it was a tech glitch on your

    end. The person I chatted to though did not try to trouble shoot that they

    just kept trying to upsell me to a paid product I don’t need. It was very

    frustrating and time consuming.

    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    November 2, 2018

    Sorry to hear about your experience with support.

    In previous message we requested you to share the exact workflow of how you are scanning document, uploading and then downloading?

    Adobe Reader doesn't help you to download your file from, so how it has stopped downloading the files for you? Are you working on mobile application on Android/iOS or on desktop?

    Regards,

    Akanchha

    ​

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