Hey WIPInc,
Adobe Export PDF is an online Adobe Document Cloud service. With it, you can easily turn PDF files into editable Word, Excel, PowerPoint, and RTF (Rich Text Format) documents.
Your account information says that you have an active subscription of Export pdf.
Follow the steps mentioned below, to activate the subscription-
1- Export PDF is an online service that you can use online via: https://cloud.acrobat.com/exportpdf
2- You can also use the services through free desktop version of Adobe Acrobat Reader DC: Adobe Acrobat Reader DC Install for all versions
3- “Sign In” using the email (Adobe ID) under which you have subscription registered.
4- For detailed description of how to use the Export PDF service, you may refer to- Using Adobe Export PDF
FAQ | Adobe Export PDF, Document Cloud
You may refer to the following link for any troubleshooting: Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).
Let us know if it still doesn't work.
Regards,
Akanchha