Adobe Support Advisor

[elements_won_t_install]

Hello,

I tried to install Adobe Photoshop Elements 11 on my MacBook Air, but it won't start. It tells me to download Adobe Support Advisor which is not even available anymore.

How will I be able to install it nontheless?

Thank you

[kglad · Accepted solution]

check your installation logs, Troubleshoot install using logs | Elements

[Ganesh_37734]

Adobe Support advisor  was used to collect the log files for Adobe programs and it is not available now.
Check complete error message. Install Adobe - Adobe Application Manager : For Macintosh : Adobe Application Manager in case
Error is ''Installer failed to initialize''.

[RIGDHI]

Are you sure?

[ehallett]

Installer failed to initialize On Mac Problem Fixed - YouTube

[kaojeffing]

thx

[Estefi]

I have a problem because i have the files to install PS CS6, and I used to have it all done, but i have to format my computer and my PS and adobe support adivisor just went away. And now I´m trying to re-intal my PS with the files that I already have and it asked me for me the Adobe Support Advisor, and I just need that but realize it's been taken off the internet and i don't know how to make my PS work again without the Adobe.

Did something else work for that? or what can we do to solve the problem?

Because PS is asking me for that Adobe support advisor, so i can install what i already have of PS files.

Please I need help with these.

[John T Smith]

Apple did not maintain backward compatibility, so try this to install old programs
https://helpx.adobe.com/creative-cloud/kb/install-creative-suite-mac-os-sierra.html

EXCEPT - CS6 and earlier will not work at all with Catalina

[Nancy OShea]

Elements 11 is very, very old software.  See system requirements below. Unless you're running on an equally old Mac, this is probably not going to work.

Mac OS X

• Multi core Intel® processor
• Mac OS X v10.6 through Mac OS X v10.8
• 1024x768 display resolution
• QuickTime 7 software required for multimedia featur

MODERN OPTION:
Photoshop Elements 2023 (no subscription needed).
https://www.adobe.com/products/photoshop-elements.html