Download & Install

Hello, I’ve purchase a substance 3d painter subscription a few weeks ago.With the aid of this web instructions and the AI I have been through all indepth steps to just install creative cloud.I have deactivated antivirus and firewalls, I have connected the pc through my phone with data and router turned off, I have erased and renamed all the hidden folders, I have passed all the dobe uninstallers and cleaners, I have tried to directly download and install 3d painter through windows console or just connecting to adobe.com website. NONE OF IT WORKS ON MY PC.So another thing I’ve tried is to download the substance painter package through my phone to bypass the CC installation process, hopefully to not need to connect with adobe servers.The good news, the website actually works on my phone, so the problem is not my internet or my router. But the other problem is, that I cannot download the 3d painter .zip on my phone because it says that the app is for PC. So it only lets me to send myself

Why won’t it let me cancel?

After reinstalling my computer, all Adobe applications are incompatible with my system and cannot be installed.I'm using Windows 11 24H2 and an NVIDIA GeForce RTX 3070 Ti with the latest drivers. What should I do? 

I want prospective clients to find and view my portfolio while opting out of having my work collected for generative AI training.Does Adobe Portfolio offer a way to add or edit robots.txt rules for specific crawlers, such as:User-agent: meta-externalagentDisallow: /User-agent: GPTBotDisallow: /User-agent: ClaudeBotDisallow: /User-agent: Google-ExtendedDisallow: /I want to keep ordinary search engine indexing enabled. I understand these directives depend on crawler compliance and cannot prevent all scraping.If custom robots.txt rules aren't supported, does Adobe Portfolio provide an equivalent AI opt-out setting or another supported method?

I get an annoying popup that tells me "Creative Cloud wants to make changes" and asks for my CC password. But when I enter the password it won't accept it. But if I press CANCEL, the popup returns in five seconds. I know the password is correct because I can log into CC and also my adobe account. I thought maybe it was a virus, but if so, it has infected both my work and home Macs. The only way to rid myself of this popup (which sits on top of everything) is to quit creative cloud. I have asked Adobe for help but they've shrugged their shoulders.Anyone else had this issue?

I revently got a new computer and installed Lightroom 4 I bought from Best Buy years ago.  I have two accounts (I remeber and prepopulate at login).  On both accounts the code says it’s already been claimed by another account when I use captialization.  Lowercase it says the redemption service is not available. Please help.

I cancelled my subscription in June, I received my email confirming, but I have been charged every month since. I logged into my account to cancel again but it said I will be charged an extra fee of $43. I want my subscription cancelled properly and refunded my charges.

Hi,I am writing to request official verification regarding my Adobe Photoshop CS6 license.In 2020, I purchased this software from a retail shop in Poland. I received an invoice and a certificate of authenticity. The software worked properly on my old laptop, but now I switched to a new computer. During the installation, I received the error message: "The serial number you entered has been revoked. This product cannot be installed."My serial number is: 1045-XXXX-XXXX-XXXX-XXXX-4672 (I will provide the full serial number via Direct Message to an Adobe Employee).Could an Adobe representative please check my key and confirm if it was revoked because it came from an unauthorized source (like an illegal volume license sold to individuals)?I urgently need your official confirmation in this thread or via DM so I can take legal action against the seller and demand a full refund based on consumer protection laws.Thank you for your assistance.

I've been an Adobe customer since Photoshop 1.0 and have purchased every version of Creative Suite, including both Windows and Mac licenses for the final two versions. I've been officially registered with Adobe for over 20 years.My old laptop recently failed before I could deactivate my registered CS6 Design & Web Premium license (Windows - Mac still active). Now, when installing it on a replacement computer, Adobe tells me that both activation slots are occupied.I'm aware that Adobe no longer supports activation resets for CS6. However, Adobe Customer Care helped me with exactly this situation once before, and I'm hoping someone might consider an exception.I still use Adobe's current products professionally, but CS6 remains useful for occasional personal projects at home… and my Macs are all now outdated too.I'm not asking for updates, technical support, or an additional license ... just the ability to continue using software I legitimately purchased.After more than three decades

Ik heb een wachtwoord aangemaakt voor Adobe en ik weter zeker welk wachtwoord het is. Nu wil ik Photoshop installeren en en de Photoshop-installer reageert niet op dat wachtwoord. Hoe kan dat?

Currently, the latest version of Illustrator runs with severe lag on my laptop due to hardware limitations (Intel Core i3, 8 GB RAM, integrated graphics). To ensure a smooth workflow for my design work, I need to install Adobe Illustrator CC 2020 (Version 24.x), as this version runs much better on my system specifications.

My computer does not meet the system requirements for newer versions of Photoshop, and I am unable to upgrade it at present. I previously had Photoshop 21/22 installed through my Adobe subscription, and it was working correctly. However, I had to remove the software and am now unable to reinstall it.Could you please assist me in accessing and reinstalling the legacy Photoshop 21/22 version that I was previously entitled to use through my subscription?  

Hi,The Creative Cloud Desktop give me error 190 and can not update version … for all other product (Photoshop and Lightroom) no problem, only Creative Cloud Desktop can’t be update and after connexion, I receive pop up back to windows with error 190 and resubmit, but same result I have Windows 10 22H2 with all updates, Google Chrome last update all are official version It’s my 1st error with Adobe products. Can I do something (I do a repair option in Program installed but same result) Thanks you for your help PS ; oups I’m not in right section, you can delete this message, I recreate in good one 

white screen pops up when i try to install any adobe app/adobe creative cloud. already tried to go into internet options and enable internet zone options/set it to medium and restart, nothing works

Hola. Tengo Lightroom Classic de pago activo, pero desde hace unos días se cierra al iniciarse y muestra el error 224. Uso Windows y he restablecido las preferencias, pero el problema continúa. Necesito ayuda.

​@Jeff_A_Wright After updating the Creative Cloud Desktop app the settings of the cookie doesn’t accepted. I can accept or reject the cookie settings, but the prompt appears again every time I restart.I see this on several machines. I’m only on Windows and can’t check if it’s the same on MacOS Screenshot from a German client 

Hallo ans gesamte Acrobat Team,nach dem “Neuaufsetzen” meinen PCs wird meine Adobe Acrobat Kennung nicht mehr akzeptiert und zeigt “gesperrt” an. Bitte um Unterstützung und ReAktivierung. Adobe Acrobat Standard 2020 | WindowsBenutzer: (Personal email removed by Adobe Moderator) Steffan Thiel PS.: Vielen Dank an David für die Info und Handlungsanweisung.(Wäre von Julian und Kevin für 14 und 7 Tagen bereits sinnvoll gewesen)

It tastes like a scam.I just finished a "conversation" with one of adobe's support guys. An unpleasant experience.Dear Navleen .. I hope you see this.I tried to cancel my subscription 4 months ago and failed, and then got caught up with work and forgot about it, realizing today that I've paid extra 4 months for a month-to-month subscription for Premiere, which I haven't used. ( I used it a few days only after I bought it in April 2017)1)It is unreasonable that you have to cancel a month-to-month subscription, why cant I just pay for one month? Makes me miss the pre CC days.2)it is unacceptable that I have to then, contact tech support for them to cancel it for me. Yes I know, you click manage my plan, you click the cancel button, and ta-da. That's not the case for many of us outside the US/EU zone I guess, as I learned today. That button doesn't exist.And it's so confusing. Made me even believe, the subscription might cancel itself at the end of the month. Boy I was mistaking. A mistak

Hi everyone,I have a question.In 2024, I installed Adobe Creative Suite 5.5 on my laptop running Windows 11, and everything works fine. The software is not registered to my Adobe ID (and I can no longer register it).I am now having trouble installing it on my desktop computer, which also runs Windows 11. During installation, I get an error message stating that the activation limit has already been reached and that my serial number cannot be accepted.I have read that Adobe shut down its licensing servers. Am I right in understanding that, because these servers are no longer available, the installed software cannot verify the license and therefore reports an error?In other words, if I deactivate the software on my laptop to free up an activation so that I can install it on my desktop, is there a risk that I will still be unable to activate it on the new computer? In that case, I would have voluntarily deactivated the software on my laptop and might no longer be able to reactivate it ther

Hello everyone,I have a legitimate license for Adobe Creative Suite 5, and I would like to transfer the software to another computer.Before uninstalling CS5 from my old computer, I used the Help → Deactivate option in Photoshop and possibly in some of the other applications included in the suite. However, I am not sure whether I needed to deactivate only one application or each application individually.I then uninstalled the software from the old computer. Now, when I try to install and activate CS5 on another computer, I receive a message stating that the activation limit has been reached and that the software is already activated on two computers.I understand that uninstalling the software does not automatically deactivate the license. However, I believe I performed the deactivation before uninstalling it.My questions are: Does deactivating Photoshop deactivate the entire Creative Suite 5 package, or must each application be deactivated separately? Is there any way to check or rese

Dear Adobe Customer Support,I'm writing to express my frustration with Adobe's current approach to distributing Creative Cloud applications and the lack of accessible standalone installers for individual customers.I have purchased Adobe applications, including Photoshop, and I may purchase additional applications such as Illustrator and Premiere Pro. I want to be able to download and retain the actual installer packages for the versions available today, so I can archive them for future use.In the past, Creative Cloud made it much easier to access and install previous versions of applications. I remember being able to download versions through the Creative Cloud interface, and I want to preserve those releases rather than depend entirely on Adobe's servers and whatever versions Adobe chooses to make available in the future.Today, however, the normal download process directs customers toward Creative Cloud installation, subscriptions, and trial offers, without making standalone installer

I have 2 computers, an old one and a new one. I’ve had CS 5 on the old computer for probably 10 years, and on the newer computer for about 5 years.My newer computer had problems so I had to take it into the shop. In the meantime I used my old computer which I haven’t used for probably 3 years. I pulled up Photoshop to do something simple on my old computer and closed it.A few days later I got my newer computer back, opened Photoshop and got the message about the activation limit reached. I’m allowed to have it on 2 computers so….why am I getting this message?? But I thought no big deal because I was going to sell my old computer anyways. So I did the deletion of the software with the deactivation button while online on the old computer, finished, and figured I was done. I go back to the new computer and….. I still get the same message. I called Adobe and they basically said “It’s a legacy product. We can’t activate it anymore because our servers are closed for that; we haven’t offered