Enterprise & Teams

Some users in our enterprise are experiencing an issue when working with PDF Portfolios. When attempting to open a component file (PDF) from the portfolio, the new tab with the file is blank. Closing the tab and reopening the same file will correctly show the file on the second attempt. This behavior is occurring on version 2026.001.21771 of Continuous Release. This is affecting only a handful of users. We have attempted some of the usual Preferences tricks like disabling Enhanced Security and Protected mode, but they don’t seem to do anything.

It seems like every single system to submit a bug report or feature request on Adobe’s website is broken.I first noticed this when, while attempting to share a feature request, I clicked the “Share Feedback” button in the Adobe admin console, which can be accessed by clicking the help icon in the top right of the console. Nothing happened.Attempting to find the appropriate place to submit a bug report led me to a chat with a live agent, who helped me troubleshoot and ensure the issue was not user error. We confirmed the issue was present across Google Chrome and Mozilla Firefox on two separate computers. No errors appeared in the JavaScript console when clicking this button.I was then sent to https://www.adobe.com/products/wishform.html by both the assistant and Adobe’s support helpdesk software, which is supposedly a link to a form that would allow a user to submit feature requests and bug reports. However, this page does not have any forms on it whatsoever. The page is written like i

If you access the admin console, go to "Storage", "Individual user folders" and "Inactive users", you are not able to able to navigate through the folders there. The only thing you can do, is to go to the next page, which is very time consuming, in case you are searching for a specific folder and if there are a lot of pages.  Suggestion for this page: Add a search bar, where you can search for names of folders.Add something to increase the number of shown items at the bottom.  We dont really understand, why this is all possible in the "Active Users"-tab, right next to it, but not with the "Inactive Users"-tab.

Our team has implemented MFA across our organization. However, several employees have raised security concerns because they are receiving MFA requests seemingly at random and at unusual hours (for example, at midnight).We have reassured our users that their passwords have not been compromised because Adobe requests MFA verification before the username is entered. Nevertheless, all affected users have questioned why the process works this way, since with most other applications, receiving an unsolicited MFA prompt is typically considered an indication that a password may have been compromised.While we understand that Adobe documents this authentication flow in its support article (Adobe Two-Step Verification Documentation), we struggle to understand the security rationale behind this design choice.We raised our concerns with customer support and were told that the issue would be discussed internally and that we would be kept informed. However, the case was later closed, and we simply re

Honestly, I loved Adobe CC 2017 and 2018 because of how minimal it was, and kind of nostalgic for me. I’ve been turning my entire Chrome pages upside down for basically the whole year for these downloads of Adobe CC 2017 or 2018. But it’s either that none of them work, or they’re just modern ones. If you want to help, please don’t tell me “use ProDesignTools in the Wayback Machine,” or “Adobe no longer hosts downloads for CC 2017 or 2018.” Because I already know. So if you are someone who knows I want unofficial download links to the CC 2017-18 desktop apps that are still functional in 2026, please drop a link down below. If you drop a link, please don’t give me anything in archive.org, because those were 60% of my web searches, and I didn’t get great results. Thank you!  

We are experiencing an issue with the Adobe Express integration for ChatGPT for one of our managed Creative Cloud users.The user has a valid Creative Cloud license and Adobe Express shows the account as a Premium member. We have confirmed that the user can access Adobe Express normally at express.adobe.com using the correct company-managed Adobe account.We also tested animation directly within Adobe Express. Animation works successfully when performed in the Adobe Express web application.However, when the same Adobe account attempts to animate an Adobe Express design through the Adobe Express integration in ChatGPT, Adobe consistently returns:“The account type doesn't allow access to the requested operation. Please contact your administrator for next steps.”Error code: `INVALID_ARGUMENT`We have already:* Confirmed the correct managed Adobe account is being used.* Confirmed Adobe Express Premium access.* Confirmed animation works directly within Adobe Express.* Disconnected and reauthen

Olá,Estamos com um problema de entrega de e-mails de notificação do Acrobat Sign desde 17/08/2026. Antes disso funcionava normalmente. Investigamos a fundo do nosso lado (Microsoft 365 / Exchange Online) e encontramos evidências de que o problema está na infraestrutura de envio do Acrobat Sign, não na nossa configuração. Detalhes abaixo.O que acontece: O Acrobat Sign mostra o envio como concluído com sucesso ("The agreement has been sent out to be signed by..."), mas o destinatário nunca recebe o e-mail — nem na caixa de entrada, nem em spam, nem em quarentena. O e-mail simplesmente não chega a ser processado pelo servidor de e-mail do destinatário.Investigação feita do nosso lado (Microsoft 365):Confirmamos via Message Trace que nenhum e-mail de adobesign.com/echosign.com chega a ser recebido pelo nosso tenant nas últimas 24-48h. Não está em quarentena. Não há bloqueio manual de domínio, endereço ou IP nas nossas Tenant Allow/Block Lists. adobesign.com e adobe.com já estão na lista de

My Creative Cloud app just stays in the loading screen. This is following notifications about a disc error in Photoshop that didn’t allow me to save any new files and InDesign telling me I needed to delete and reinstall the app (hence why Creative Cloud not opening extra frustrating). Anyone know what’s wrong and how to fix this?

Hi, With an educational licence for Adobe Creative Cloud 'CCE All Apps for K-12' Is it possible to use the ChatGPT 'Adobe' Plugin? The issue is when a user tries to install the Adobe Plugin with ChatGPT (Free Tier) it prompts you to sign in, once you do this the following message is shown: 'Your organization does not allow access to third party applications.' I have looked in the Adobe Admin Console and cannot locate an option to allow/configure this under:Admin Console → Products → App Integrations.  Enter Account DetailsMany Thanks

I recently made an update, to my mac after which i am unable to launch my Lightroom Classic.All the other apps i have installed is working except for the light room classic

Hello I need help, I have a behance account that I can no longer access, the email I used for it, now I use for a new adobe account and I lost the old one, is this possible? The profile still exists

I need to speak with a HUMAN to get support for my Adobe account. HOW can I do that? I had a ticket in with them and they closed the ticket without solving the problem or without even any followup. THIS IS URGENT!! My admin account has been hijacked.

Hello adobe team, we need some help here. I'm appreciate all the effort with this...I work in a private hospital in Costa Rica, and we have some corporate subscriptions, between them we have an employer that need to be part of our corporate tier, she needs use Adobe Acrobat but the worker makes the mistake that create a personal account with the corporate address, so now we need to resolve this in somehow. We add the user in the portal but when the user tries to sign in the Adobe product shows as a personal account and no corporate. There's something that we can do here with this? We also tried delete the personal account, but I don´t know how long takes this process but nothing changes, we also tried eliminated for the corporate tier and add her again, but the same error. We love all the help that you can provide us with this… [Admin - screenshot redacted - personal information removed]  

Could you please help check my subscription plan?I am using a corporate account, and Illustrator has been working normally without any "Expired" issues. However, Photoshop keeps suddenly showing as "Expired" every one or two months.Could someone please advise what might be causing this issue? I would appreciate any help in identifying the problem.Thank you.

Running Acrobat Pro on Windows 11.  I am trying to modify the Adobe PDF Conversion Settings in the Adobe PDF Printing Preferences dialog box.  The selection boxes to the right of the four options for Default Settings, Adobe PDF Security, Adobe PDF Output Folder, and Adobe PDF Page Size all are missing on the right side of the box.  See below screnshots for what i would expect to see and then what I am seeing. 

I have been contacted by multiple Adobe contacts over the course of several years, to consolidate Adobe accounts that are under my company’s email domain, but really should be treated as individual accounts where each user is paying their own fees (they just happen to be using their work email to do so).I get the asked the same question, if I am willing to consolidate these under my corporate account.  I have reviewed and researched this, and not only their accounts cheaper, but they are not sponsored by my company.  I keep saying I don’t want to consolidate, and my request is ignored and I am asked again.The latest thing is that Adobe has also started CC’ing the other contacts when they ask me this question.  So, my bosses wife, who has nothing to do with the company except an email name, is being included on the emails.  So then I have to explain to those people what’s going.I have now reached out 6 times, over more than a month, to the last person at Adobe to ask me this question, a

Hello,we are experiencing an issue with digital signatures in Adobe Acrobat/Reader after performing a Windows in-place upgrade.Our environment:Windows clients currently running Windows 22H2 or 23H2 In-place upgrade to Windows 25H2 The upgrade is performed using a Windows ISO through Baramundi Users have created their own Digital ID in Adobe They created the Digital ID via "Use a Digital ID" → "Use a Digital ID" / "Sign" As the storage method, they selected the Windows Certificate Store In addition, each user configured their scanned handwritten signature as the signature appearance in AdobeDuring testing of the in-place upgrade to Windows 25H2, we noticed that after the upgrade, the previously configured digital signatures are no longer available in Adobe.Our goal is to ensure that users can continue using their existing Digital ID and signature appearance after the Windows upgrade without having to set everything up again manually.We would therefore like to know:Why are the existing D

What is the difference between a Federated-ID and Adobe-ID. how do I change a user from one to the other?

Hello all, My company has one Adobe license, which allows us to use the apps on two desktops simultaneously. If buy another license will we then have four seats? Thanks.

We are in the process of setting up Adobe Sign to integate with Dynamics 365 online. One of the ways we are attempting to use Adobe Sign is to initiate in-person signing.  The question that I have is, is it possible to initate an Adobe Sign agreeement if the receipient does not have an e-mail address? 

I am writing to express a significant concern regarding the recent shift from TechSoup to Goodstack for Adobe’s nonprofit licensing and verification process.Our organization serves individuals seeking freedom from addiction, and we fully meet the eligibility criteria listed on Adobe’s own website. However, since Adobe transitioned to Goodstack, every request we have submitted for nonprofit-sector software access has been rejected—despite years of approval through TechSoup under the same mission and status.After extensive correspondence, I learned that Goodstack is applying its own “internal policies,” which are not publicly disclosed by Adobe, and which explicitly exclude organizations whose mission is helping people overcome drug and alcohol addiction. This practice effectively discriminates against a vital segment of the nonprofit sector—those working directly with some of the most vulnerable individuals in our communities. Addiction recovery work is an essential public good, and exc

I was trying to connect Adobe to Claude and I got this error “Your organization does not allow access to third party applications.” then I checked my account, I found that someone has put my email in their organization. I revoked this and made sure my account is a personnal account here. but the error still is showing up. some internet investigations directed me to the issue that it might be stalled from the Adobe server side. I need someone from Adobe to help me clear this from that side so I can connect Adobe and Claude from my end. the email i’m trying to connect is [Moderator: removing personal information]. Basically, this one. Thanks, AH

I bought a new labtop. So I have to download premiere pro again. But when I click the premiere pro app, it is not open. I already subscribed the premiere, and paid the price. But it doesn’t work. when I try it on chrome, the same happens.What should I do now? Please resolve it.