Creative Cloud Services

Let’s create a Creative Cloud App community so users can suggest edits to the Creative Cloud App itself. I realize there are request areas for the different apps, but there are not places where we can request features be added or removed from the Creative Cloud app itself.For instance, there should be a general AI opt-in / opt-out for the entire creative cloud that way any users who do not want to use the service check box in Adobe Creative Cloud and then the app shares that setting with all other Adobe apps that have services like Firefly and so forth and that setting turns off all of the AI features across the board. A large number of people do not want this in any of the apps and Adobe putting it onto the users to come through and request for the option per app and then hope that someone sees the request and also votes is ridiculous. This is horrible UX. No wonder there are companies giving away competing products and services.-Chris Patterson

Hi,I am starting on myportoflio as I have now an active adobe subscription (all apps), but wondered if I cancelled this subscription, will myportfolio website just disappear?

Is it just me getting the cookies banner every time I launch the CC app?Think I've tried both enable and don't, still pops up. 

Hi There,My Behance account is no longer visible and all my projects are in private mode so they are not visible to the public.When I try to change the status of the projects from private to public, I can see that it is not possible.I have contacted Behance support and they replied to me a few days ago saying "All content on Behance that violates our community guidelines is made private".Then I asked which of my projects violate the community guidelines, but there is no answer. This must be a mistake, but I don't understand how they can block my profile without any prior communication.Can anyone help me? Has anyone had a similar experience that can help me? Thanks,

Hi everyone,I'm a university student from Turkey, and I'm posting here because I honestly don't know what else to do. I've been trying to purchase the Adobe Creative Cloud Pro student plan for days, but I keep getting the same error: "Your payment could not be processed."I've spent hours talking to Adobe support, trying different solutions, and contacting my bank. Nothing has worked.Here's everything I've tried so far:1. Different banks and credit cardsI've tried credit cards from four different banks: Enpara Garanti BBVA İşbank Akbank I even created a new virtual credit card specifically to try purchasing Adobe. That didn't work either, and at one point I received an "Invalid input" error.2. Contacting my bankI contacted my bank and explained the situation. They checked their system and told me they couldn't see any failed payment attempts or declined transactions.I don't even get redirected to a 3D Secure verification screen.If the bank can't see the transactions, how am I supp

I wanted to try out the free trial in adobe so I entered my card and got it. And after that I forgot to remove my card and I got charged for a monthly subscription of $36. Then I went through the policy and terms and it clearly mentioned that I could receive my refund within the first 14 days so I cancelled it. But I still didn’t receive my refund and it has already been more than a month. Adobe is a scam 

Adobe's Creative Cloud website is unnecessarily confusing and frustrating to navigate. It is unbelievably difficult to determine exactly which subscription plans I have, what each plan includes, and what I'm actually paying for. This should be straightforward information that customers can find quickly and easily. Instead, Adobe makes customers navigate through multiple pages with confusing descriptions and unclear explanations of its products and services. For a company as large and established as Adobe, this is unacceptable. Customers should not have to spend so much time trying to understand the subscriptions they're already paying for. Adobe needs to seriously improve the clarity, organization, and usability of its subscription website.

Hello, I need help retrieving my Adobe Portfolio site: hlehel.myportfolio.com. I cancelled my Creative Cloud subscription a long time ago, and my Portfolio site is now gone — the address redirects to a "missing" page. I can still sign in to my Adobe account, but the site does not appear in my Portfolio editor, and there is no other profile to switch to on this account. I already tried Adobe's support chat, but the virtual assistant would not connect me to an advisor because there is no active plan on my account, so I am posting here. I understand Portfolio needs an active plan to stay published, and I am not looking to resubscribe — but this site was the only place where I kept my work material (my film and media portfolio), and I need to retrieve that material. Can Adobe staff please check, looking the site up by its address (hlehel.myportfolio.com):1. Whether my site and its uploaded content still exist on Adobe's side, and how long they are retained before permanent deletion.2. Whic

Hello, I see an orange rectangle saying offer to get a 1 year subscription at 50% for existing subscriber on my plan page. But it's just a like clic to see the condition and like no link to access the said promotion. Please see the image below.I tried contacting the chat to see how I could get it and was answered that is was for new clients, after telling them it was saying for existing customers per the text in the offer they told me there was a 3 month free for new customers... I repeated and sent the image was told well do it yourself then and they cut the chat. Well if I was able to get it directly in my account, I would have. But I don't see anywhere how to activate this discount, can someone help me? My current subscription is ending on October 29th. I tried the cancellation process but this offer won't show up. Thank you 

Hi everyone, Is it possible to backup, export, or transfer the website I make using Adobe Portfolio? I ask because I do not know how long I will be keeping my adobe services for and I don't want to end up spending hours making a website which I would have to make again if I decide to end my subscription services with Adobe. What are my best options here? Is it possible to save my website by copying the website source code or inspect element? How could this be done - if it can even be done.  Any help will be appreciated. Thank you. 

Hello Everyone, I’ve been using Behance for a while and all my projects were previously published and visible to the public.However, now all of them suddenly show the message:“Only accessible to you. Not discoverable on Behance”I can no longer change their visibility to “Public” — the option is disabled.Additionally, no one can see my Behance profile. It seems to be locked.I have no idea why this happened. I didn’t change anything recently and haven’t received any warnings or emails.I also sent emails to Behance support more than 15 days ago, but I haven’t received any reply.Can someone please help or tell me what’s going on? my behance profile: behance/furkantahatorun

I'm actually tired of these red alert warnings telling me that my account may be compromised and then forcing me to reset my password. I assure you Adobe that my account is not compromised.  The fault is with you. I have three devices that I constantly use, which means I constantly have to sign-out of one device in order for me to access Adobe services on the other device. This sign-in and sign-out is already annoying enough. As you you know that every sign-out forces me to close all open adobe apps with hundreds of open files in them. It is frustrating enough to deal with this user experience nightmare you created, and on top of that now you are sending me your pathetic password resets adding to the frustration. I already tried to explain to you guys, you need to allow your subscription to cover three active devices. Most professionals like me actively use three computres: Work Desktop, Home Desktop, and Laptop for travel. This means I have to constantly sign-out of one of m

When I go to "Manage Fonts" in Creative Cloud, it just spins with a message "Loading Adobe Fonts...".  Perhaps unrelated, I also that "Cloud Storage" in the upper right doc is stuck on "Getting storage information...".  I'm running the latest Mac OS X on a clean install on an M1-based Mac Mini. I tried the following without help:1) Logout and log back in with rebooting at various points2) Cloud Create -> "Repair"3) Cloud Create -> "Uninstall" which wouldn't work saying I still had adobe products that needed it.  I delete all Adobe products including any cached directories but still no good4) Delete ALL adobe related files with clean install I really don't want to have to do a clean OS install to try and fix this because that will take many hours.  Anything else I can try?

I am using AP on a windows desktop computer.  I am happy with how my website looks on my desktop.  However, when I view the mobile version in edit I have a row on 4 photos on desktop and the mobile squashes 4 photos in at as well so they are too small.  2 would work fine.  I am using the Hegen theme.  I have a ‘sticky’ masthead so the navigation panel stays on the page all the time.  I have tried using 2 photo grids instead of 1 and the 2nd grid wouldn’t load properly.  I have tried changing the margins and gutters but that didn’t work.  I tried to use collections but then that got rid of my nicely curated masthead and other things I wanted.  They are all AI answers plus AP manual but I can’t say that is very user friendly.  Your help would be appreciated please.  Many thanks.

Hi. So I am having a crisis. I graduated college a year ago and my student account was deactivated. I had my personal email as a secondary. On trying to access the files from my phone it prompted me to resign in and when I did with my personal account it didn’t show any of my files. I am scared to log out of my computer. My entire school portfolio and my portfolio is on those files. I know it’s stupid that I didn’t back them up onto a secondary hard drive but is there anyway to fix this?? I can’t loose these files 

Hola, buenas tardes.Quiero presentar un reclamo formal y solicitar la devolución de dos cobros realizados por Adobe a mi tarjeta VISAAnteriormente había retirado ese medio de pago de mi cuenta, por lo que no esperaba que continuaran efectuándose cargos.Solicito que se revisen ambas operaciones y se gestione el reembolso de los importes correspondientes.Actualmente estoy gestionando la cancelación de Adobe Stock, pero deseo mantener activo Creative Cloud Pro, ya que utilizo Photoshop para trabajar.Agradecería que me indiquen cómo comunicarme con el área de facturación para resolver esta situación y obtener la devolución del dinero.Muchas gracias.

What a stupid policy of Adobe. You make sharing files with customers more complicated. how is that an update? I can not upload ZIP files? I can not just drop a zip in creative cloud and share the link anymore. I pay license fees since PS 3.0! You make me sick. You sell additional server space. what for? what do I pay for when you make it more complicated to share files with customers? F...k, now I need wetransfer or another cloud sharing service parallel to adobes’ cloud server I already payed for. Very disappointing. You will change when you’ll see additional space license income will shrink. one doesn’t need a masters degree in marketing to see that. you’re welcome. 

a creative cloud parou de sincronizar - e não consigo acessar os arquivos pelos aplicativos ou pela própria creative cloud.

i am so concerned that i was being charged for 3 years without my consent. Now I wanted to cancel and total refund. You can see that i didnt use the function

Hi!Nach langem Suchen und Probieren, musste ich bedauerlicherweise feststellen, dass es nicht möglich ist, ganze Ordner seiner Arbeit aus der Cloud zu downloaden. Lediglich einzelne Dateien lassen sich herunterladen. Legt man Projekte in Ordnern an und möchte den Ordner als ganzes herunterladen, gibt es dafür keine Option. Man muss alle Dateien einzelnd runterladen.Wäre toll wenn Adobe das mal ändern könnte, um den Cloud Dienst zu verbessern. Bei anderen Cloud-Dienstleistern ist das Standard.

My adobe creative cloud not working i think adobe block my internet connection because when i connect another internet connect the adobe creative cloud is running please reslove my problem i am paid my monthly billing

I need to back up my cloud files to local drives. It appears that Adobe makes you download one at a time. This will take days and expose the process to errors. I thought I could move them into a folder then dowload the folder -NOPE! Anytime more than one file is selected, the download option is removed. It's 2025. This has been requested as far back as 2015. How is this not possible? Considering the history of cloud files vanishing, this seems like a good option. This is a very risky system. Can it be done? Thank for any help.