How do I contact Adobe Portfolio?

Question

So I shoot everything on my Fuji X100V and directly export it to my pc from the sd card. All pictures are vertical, same aspect ratios. I load them into Bridge to sort them, move them afterwards into folders to have the final pictures. The pictures are saved as JPGs, approx. 12MB per picture. I then upload them as a grid into Portfolio and no matter what settings I use, this is what happens:

When I click on the picture, everything looks fine, but in the grid pictures always get distorted. If I upload pictures one by one, the look good, but they are displayed too big for my liking, I would like to have a grid of 5 pictures next to eachother but I really am freaking out, because I cant find a solution.

Pls help:)

Nancy OShea · Accepted Answer

By the looks of things, you’re usingthe PhotoGrid module. Is that correct?See Edit Grid Style (gutters, width, margins, # of images per row).https://help.myportfolio.com/hc/articles/360035920114-Photo-Grid-moduleHope that helps.

defaultoi70x8wmkihe · Answer

I just had this happen. Fixed it by opening each image and re-saving it. Used Photoshop and the save-as function to overwrite the original image. Now it appears correctly. I compared the uploaded images that were distorted to the ones that weren’tand could not find any difference. They all shared the same resolution and format. So who knows what the issue is, but I don’t think it’s an Adobe Portfolio bug. All my images were taken with an iPhone 13 pro.🙃

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