CC Updates are not installing

[Blindtext]

Hi,

I am trying to update on my iMac the following apps:

- Photoshop CC (2015.5)

- After Effects CC (2015.3)

- Muse CC (2015.2)

- Ilustrator CC (2015.3)

but I get always an Installationerror:

Exit Code: 105

…

Fatal: Failed to open PIM database.

I used the Adobe Cleaner Tool … but it gives the same result.

I tried to delete the pim. files manually, but it persists. Is there a better way?

The update to InDesign (2015) worked without problems …

[kglad]

change read/write permissions for the pim.db files.

[Blindtext]

unfortunately it does not work … the error remains.

I changed the permission of the pim.db in the folders:

- Adobe Application Manager

- Adobe Creative Cloud

Is there another way?

[nicolasnadjar]

Hi, I tried many times to install the photoshop 2015.5  and the Bridge 2015 , always getting the same result.

Exit Code: 105

-------------------------------------- Summary --------------------------------------

- 1 fatal error(s), 0 error(s), 0 warnings(s)

FATAL: Failed to open PIM database.

-------------------------------------------------------------------------------------

also tried to change permissions to  Library/Applications\ Support/Adobe/caps/hdpim.db , did not work too.

Also I made a clean installation after remove all trace of creative cloud from my computer . Did not work.

Tonight I change the name to hdpim.db to _hdpim.db to force Creative Cloud installer to create a new instance of hdpim.db and it worked.

Right now I have photoshop 2015.5  and bridge 2015 installed in my computer

Hope this information helps

[marcvangijn]

Thnx Nicolasnadjar,

Your method worked for me!

grtz, Marc

[Justin Cooksey]

Under Windows I get this error when trying to install Photoshop.

Lightroom has worked fine

I've used the cleaner tool as well, and uninstalled them all and then cleaned and then reinstalled

No luck, Photoshop still has this error

I've found the pim file on the disk and renamed it.  Never see the Journal except when I installed the CC App, then it goes

Renamed pim and no luck.

Cannot get Photoshop to install

[Franchi-Azubi]

Hi nicolasnadjar,

Same problems as you, cannot open Photoshop 2015.5 neither Muse 2015.2!

Where can I find this:

Tonight I change the name to hdpim.db to _hdpim.db to force Creative Cloud installer to create a new instance of hdpim.db and it worked.

Thanks for helping me!

[nicolasnadjar]

Hi,

I only know the path in mac Os:

Library/Applications\ Support/Adobe/caps/hdpim.db  ( this path works only if you have installed CC for anyone using the computer ).

If it is not the case  and you have installed CC for only one user I guess you have to use user/Library/Applications\ Support/Adobe/caps/hdpim.db

Hope this helps

Best.

[Franchi-Azubi]

thank you so much!

It's working now, but I really can't understand how this is possible!

Best!

[olgab22825981]

For me finding and deleting of the "hdpim.db" file worked no need of replacing it.

Thanks a lot.

[sercinhob98429991]

This worked instantly for me

[chrisam]

Thank you so much!!! I so appreciate you taking the time to post the fix!

[alvarol31467590]

Thanks to nicolasnadjar

I´ve changed the name to hdpim.db to _hdpim.db to force Creative Cloud installer to create a new instance of hdpim.db and it worked.

[dorop88175618]

I have exactly the same problem.

I'm tring to instal

- Ilustrator CC (2015.3)

- Photoshop CC (2015.5)

The instalation freezes at 0%, an the same error is displayed

Exit Code: 105

Fatal: Failed to open PIM database.

[kglad]

using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html

[Blindtext]

ok, I am talking to them right now … I will post the result 🙂

[Blindtext · Accepted solution]

I did the online support with Adobe.

At the end only a clean install helped. Deleting everything and installing it fresh.

Now it is running fine.

[debra.johnson]

A clean install of Adobe Creative Cloud?

I've done uninstalled, and removed all trace of Adobe from my computer. Restarted that and ran Adobe Cleaner. Still getting the problem.

Most frustrating!

[kglad]

uninstall everything cc including the cc desktop app.

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud

use the desktop app to install your cc programs/trials

[christiank67281068]

I tried to clean install the CC Apps but I still receive this:

Exit Code: 105

-------------------------------------- Summary --------------------------------------

- 1 fatal error(s), 0 error(s), 0 warnings(s)

FATAL: Failed to open PIM database.

-------------------------------------------------------------------------------------

Is there anything else I could do?

[kglad]

using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html

[mgg@mac.com]

Problem solved.

[[side note - Adobe support might have been able to solve this sooner, but I particularly do not like handing over any access to my computer to support staff using an unknown(to me) tool with unknown (to me) capabilities. ]]

Step one - find hdpim.db - spotlight doesn't find it.  A web search doesn't find it either.

This does:  sudo find -x / -name "hdpim.db" -print

I have access to another machine running the same software - I start comparing.  The broken machine has a file hdpim.db-journal which is empty.  The hdpim.db file is the only file in the directory that doesn't have a recent date.

Step two - delete hdpim.db-journal

Step three - and this may not have been necessary - copy hdpim.db from the other machine to the problem machine.

Step four - tell Creative Cloud to update Apps.

Step five - cheer!

So, how hard would it have been for the newly updated documentation to say:  Remove the file "/Library/Application\ Support/Adobe/caps/hdpim.db-journal"  ????

How hard would it have been for the software to go ahead and remove the journal file?

mgg

[robg393939]

I only have one machine, and most of what you said I do not understand. Can you make it step by step please ?

[mgg@mac.com]

It would be much better if Adobe fixed the problem. 

My problem specifically was PS and BR would not install.  LR would.  The error can be found by following the more info links.  Exit code 105 specifically. 

Open Terminal.  type ls -l /Library/Application\ Support/Adobe/caps

Note the backslash space.  If you see a file hdpim.db-journal - I think that means an install crashed mid progress.  It may also mean your hdpim.db file is corrupt.  In my case, I copied hdpim.db from another machine as just removing the journal file did not fix the problem for me.  So, you could try the command in terminal:

sudo rm /Library/Application\ Support/Adobe/caps/hdpim.db  

It wants a password - you have to have admin rights on your login for this to work.  be very carefull, "sudo rm" can do bad things. 

That command would remove the database file and hopefully Creative Cloud would create a new one - though I suspect you might have to reinstall Creative Cloud to get that to happen. 

So you might be better off using chat and telling Customer Support you have the exit code 105, hdpim.db-journal problem. 

[iand11831974]

Thanks MGG@.

This has been a source of frustration for me for weeks and Adobe support was worthless. You've fixed my issue!