Error Code: 201

[Prof. Bob]

I am attempting to install CreativeCloud using the CreativeCloudSet-Up.exe setup file. I am receiving an Error Code: 201 message. I have attempted all suggested troubleshooting ideas from the following webpages:

• Troubleshoot Adobe Creative Cloud download and install issues
• Resolve connection errors with Adobe Creative Cloud and Creative Suite applications

Does anyone have an idea of why this is happening?

Is there an offline installer?

Thank you in advance.

[kglad]

that's usually a connection error.

are you seeing that while downloading the exe file?  after installation of the cc app and during installation of an adobe program?  sometime else?

[Prof. Bob]

It occurs when I run CreativeCloudSet-Up.exe

The program title is Adobe Installer with a label that reads Initializing, and the status bar begins to move a few percentages. Then there error occurs with Error Code: 201

[kglad]

confirm that you can connect to the secure adobe servers.

for help with that and other common secure adobe.com connection problems read, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

[Prof. Bob]

. I have attempted all suggested troubleshooting ideas from the following webpages:

• Troubleshoot Adobe Creative Cloud download and install issues
• Resolve connection errors with Adobe Creative Cloud and Creative Suite applications

[kglad]

can you connect?

[Prof. Bob]

I am not sure what you are wanting to know. I have stated that I have successfully attempted all troubleshooting listed above. That includes the connection test.

If anyone has any helpful suggestions that would be great.

[kglad · Accepted solution]

using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

[maarten4132652]

There is an offline installer: Download Creative Cloud desktop app

Don't get your hopes up. There is probably another connection issue when the program is installed.

[Thesharing]

Thank you so much, it solves my problem!