Infinite loop when trying to unzip Adobe CS6 downloaded from "Arvato"

Report · Nov 15, 2013

The downloaded CS6 file "Download_Package.zip" does not open into a functional file (I tried this with Safari and with Chrome with the same results, all cookies enabled).

Here's what I did:

1. Buy Adobe CS6 "design and web premium" academic version from my university bookstore, they gave me an Adobe card with a number on it.

2. Go to the website indicated on the card, entered product code on the back of the card

3. Received email from custserv@identit-e.com a few seconds later, with instructions, which includes the 36 digit "Redemption Code"

4. As instructed in the email message, went to http://www.adobe.com/go/getserial. This bounces me to the website https://redeem.licenses.adobe.com/getserial/#

5. Inserted Adobe ID and Password where requested.

6. Entered the redemption code, Made a note of the displayed serial number

7. Pressed the "Download" button.

8. The downloaded CS6 file "Download_Package.zip" showed up in my download folder. It automatically unziped itself to a file called "Download_Package.app" with an icon that reads "Arvato Bertelsmann"

9. Clicked on the "Arvato Bertelsmann" icon and it opened a window. Pressed the button "start" and it downloads a 4.53 GB file into a folder called "Package" that contains the archive file called "Adobe Creative Suite 6 Design & Web Premium MAC.zip".

10. When I double click on this file, it creates a new file called "Adobe Creative Suite 6 Design & Web Premium MAC.zip.cpgz"

11. Then when I double click on this file, it just archives itself into a new .zip file. This then becomes an infinite loop.

Report · Nov 15, 2013

Sounds rather like some local stuff on your system is acting up, either OSX' own zip/ gz routines or some third-party tool like StuffIt is making a mess...

Mylenium

Report · Nov 15, 2013

Thanks Mylenium...BTW, I did not have stuffit on the machine when I encountered this problem. This is a brand new mac (3 days old) and all I had loaded on it so far was google chrome, the microsoft office suite, kaleidagraph, skype, and Google earth...the Adobe products were next on my list...I then downloaded stuffit and it was able to fix the problem.

Report · Nov 15, 2013

I was able to unzip the file "Adobe Creative Suite 6 Design & Web Premium MAC.zip" using stuffit expander, free from www.stuffit.com. I am not sure why the expander native in Mac OSX v 10.9 ("Archive Utility.app") wasn't able to do this (I tried repeatedly for 2 days). But stuffit expander worked fine and now the software is running...

Report · Jun 21, 2014

Glad you posted this ... I was stuck in that same loop and adobe technical support is so hard to get assistance from.

Thanks again.

AJ