Installation error on Windows Server

Report · Feb 11, 2015

I'm attempting to install Creative Cloud on a windows server (OS is 2012 R2), and am running into some installation errors. I understand that this is not a supported operating system for use, but, in theory, the application should at least install, right? The credentials I am using have full admin access to both the source installer files and the server itself, so it is not a permission issue.

In the setup logs, I just see the following line over and over again each time I attempt to launch the installer:

I also see the following crash information in the event logs:

Faulting application name: Set-up.dat, version: 2.8.1.451, time stamp: 0x543e90de

Faulting module name: Set-up.dat, version: 2.8.1.451, time stamp: 0x543e90de

Exception code: 0xc0000005

Fault offset: 0x000d75b2

Faulting process id: 0x1474

Faulting application start time: 0x01d040cb5d52647f

Faulting application path: <Package_Path>\ASU\Set-up.dat

Faulting module path: <Package_Path>\ASU\Set-up.dat

Report Id: ad2b83a0-acbe-11e4-810c-00505682225d

Faulting package full name:

Faulting package-relative application ID:

Has anyone seen these errors before? Am I wrong to assume that the CC suite should install on a windows server? Any suggestions would be greatly appreciated.

If any additional information is needed for troubleshooting/debugging, please let me know.

Report · Feb 11, 2015

C_WC I would recommend reviewing the installation log files for the installation. You can find details on how to locate and interpret the installation log files at Troubleshoot install issues with log files | CC. You are welcome to post any specific errors to this discussion.

Also I would recommend installing and utilizing the Adobe Creative Cloud applications in support environments. You can find the system requirements at System requirements | Creative Cloud.