Re: Creative Cloud Desktop does not download

Report · Oct 21, 2016

I too cannot download CC onto my computer running Windows 10. It just comes up with error message 1. I have followed all the steps mentioned above about 5 times but to no avail. Please is anyone out there able to help?

Report · Oct 21, 2016

Branching to a new discussion.

Bearsnbeads the discussion you responded to the individuals was using macOS 10. Since you are using Windows 10 I branched your question to a new discussion.

Please utilize the steps listed in "Failed to install" error received when installing Adobe Creative Cloud desktop app if you are facing difficulties installing the Adobe Creative Cloud desktop application. If you have any questions regarding the steps listed in the document you are welcome to update this discussion.

Report · Oct 21, 2016

I have repeated the above steps around 10 times now with no luck. I even logged on as the secret administrator but still had no luck. I did a Windows 10 search as well and it came up with the answer Creative CC incompatible program. I don't know what else I can do. I am running C6 and Lightroom 5.7 at the moment but would dearly love to upgrade to the CC program.

Report · Oct 24, 2016

Bearsnbeads were you able to successfully locate the OOBE folder? Did you receive any error messages when running the CC Cleaner Tool?

As an alternative you can utilize the Adobe Creative Cloud desktop application uninstaller utility, available for download, at Uninstall the Adobe Creative Cloud desktop application.

Report · Oct 25, 2016

Here is what I have found after doing the uninstall. It looks like a proxy setting problem but I don't know enough about it to attempt to fix it. Any help would be gratefully accepted thanks (I have a VPN and have tried downloading CC both with the VPN running and with it turned off with the same result) I also found the OOBE file but not sure what I am looking for?

10/22/16 14:26:35:710 | [INFO] | | | | | | | 11196 | *******************start of Download****************

10/22/16 14:26:35:711 | [INFO] | | | | | | | 11196 | GDE Version is 3.0.0.7

10/22/16 14:26:35:717 | [ERROR] | | | | | | | 11196 | The windows error code is - 12180

10/22/16 14:26:35:717 | [ERROR] | | | | | | | 11196 | Failed to get the user proxy settings. Error is 12180. Ignoring the proxy setting in this case.

10/22/16 14:26:35:717 | [ERROR] | | | | | | | 11196 | failed to resolve the proxy setting on the machine

10/22/16 14:26:35:717 | [INFO] | | | | | | | 11196 | The file to be downloaded is https://prod-rel-ffc.oobesaas.adobe.com/adobe-ffc-external/core/v1/applications?name=CreativeCloud&n...

10/22/16 14:26:35:718 | [INFO] | | | | | | | 11196 | Going to download the file at C:\Users\Annelise\AppData\Local\Temp\{D173B488-1199-4EAF-8FA4-6CACCA83FEC3}/applications.xml

10/22/16 14:26:35:824 | [INFO] | | | | | | | 11196 | Preference: Preference is set for adding compression header

10/22/16 14:26:35:824 | [INFO] | | | | | | | 11196 | Preference: Client has set the preference for single stream download

10/22/16 14:26:37:368 | [ERROR] | | | | | | | 11788 | The windows error code is - 12150

10/22/16 14:26:37:496 | [INFO] | | | | | | | 8952 | gzip encoding received in respose header. Going to unzip...

10/22/16 14:26:37:497 | [INFO] | | | | | | | 8952 | successfully unzipped the gzip response

10/22/16 14:26:37:498 | [INFO] | | | | | | | 8952 | File download complete: https://prod-rel-ffc.oobesaas.adobe.com/adobe-ffc-external/core/v1/applications?name=CreativeCloud&n... size: 2441 Bytes, Time Taken:1670.000000 milliseconds

10/22/16 14:26:38:050 | [INFO] | | | | | | | 6304 | *******************End****************

10/22/16 14:26:38:228 | [INFO] | | | | | | | 9880 | *******************start of Download****************

10/22/16 14:26:38:228 | [INFO] | | | | | | | 9880 | GDE Version is 3.0.0.7

10/22/16 14:26:38:229 | [ERROR] | | | | | | | 9880 | The windows error code is - 12180

10/22/16 14:26:38:229 | [ERROR] | | | | | | | 9880 | Failed to get the user proxy settings. Error is 12180. Ignoring the proxy setting in this case.

10/22/16 14:26:38:229 | [ERROR] | | | | | | | 9880 | failed to resolve the proxy setting on the machine

10/22/16 14:26:38:229 | [INFO] | | | | | | | 9880 | The file to be downloaded is https://ccmdls.adobe.com/AdobeProducts/KCCC/1/win32/packages/ACCC_3_9_PDIMPackage_334/manifest.xml

10/22/16 14:26:38:229 | [INFO] | | | | | | | 9880 | Going to download the file at C:\Users\Annelise\AppData\Local\Temp\{E2A354D3-D0EB-4699-B14E-21A3B5E9E062}/manifest.xml

10/22/16 14:26:38:342 | [INFO] | | | | | | | 9880 | Preference: Preference is set for adding compression header

10/22/16 14:26:38:342 | [INFO] | | | | | | | 9880 | Preference: Client has set the preference for single stream download

10/22/16 14:26:39:226 | [ERROR] | | | | | | | 9224 | The windows error code is - 12150

10/22/16 14:26:39:343 | [INFO] | | | | | | | 5512 | No encoding received in respose header. Going to rename...

10/22/16 14:26:39:344 | [INFO] | | | | | | | 5512 | File download complete: https://ccmdls.adobe.com/AdobeProducts/KCCC/1/win32/packages/ACCC_3_9_PDIMPackage_334/manifest.xml size: 581 Bytes, Time Taken:1000.000000 milliseconds

10/22/16 14:26:39:682 | [ERROR] | | | | | | | 9880 | The windows error code is - 12180

10/22/16 14:26:39:682 | [ERROR] | | | | | | | 9880 | Failed to get the user proxy settings. Error is 12180. Ignoring the proxy setting in this case.

10/22/16 14:26:39:682 | [ERROR] | | | | | | | 9880 | failed to resolve the proxy setting on the machine

10/22/16 14:26:39:682 | [INFO] | | | | | | | 9880 | The file to be downloaded is https://ccmdls.adobe.com/AdobeProducts/KCCC/1/win32/packages/ACCC_3_9_PDIMPackage_334//validation.xm...

10/22/16 14:26:39:682 | [INFO] | | | | | | | 9880 | Going to download the file at C:\Users\Annelise\AppData\Local\Temp\{E2A354D3-D0EB-4699-B14E-21A3B5E9E062}/validation.xml

10/22/16 14:26:39:795 | [INFO] | | | | | | | 9880 | Preference: Preference is set for adding compression header

10/22/16 14:26:39:795 | [INFO] | | | | | | | 9880 | Preference: Client has set the preference for single stream download

10/22/16 14:26:40:095 | [ERROR] | | | | | | | 8108 | The windows error code is - 12150

10/22/16 14:26:40:227 | [INFO] | | | | | | | 10220 | No encoding received in respose header. Going to rename...

10/22/16 14:26:40:228 | [INFO] | | | | | | | 10220 | File download complete: https://ccmdls.adobe.com/AdobeProducts/KCCC/1/win32/packages/ACCC_3_9_PDIMPackage_334//validation.xm... size: 281 Bytes, Time Taken:431.000000 milliseconds

10/22/16 14:26:40:459 | [ERROR] | | | | | | | 9880 | The windows error code is - 12180

10/22/16 14:26:40:459 | [ERROR] | | | | | | | 9880 | Failed to get the user proxy settings. Error is 12180. Ignoring the proxy setting in this case.

10/22/16 14:26:40:459 | [ERROR] | | | | | | | 9880 | failed to resolve the proxy setting on the machine

10/22/16 14:26:40:459 | [INFO] | | | | | | | 9880 | The file to be downloaded is http://ccmdl.adobe.com/AdobeProducts/KCCC/1/win32/packages/ACCC_3_9_PDIMPackage_334/PDIM.zip

10/22/16 14:26:40:459 | [INFO] | | | | | | | 9880 | Going to download the file at C:\Users\Annelise\AppData\Local\Temp\{E2A354D3-D0EB-4699-B14E-21A3B5E9E062}/PDIM.zip

10/22/16 14:26:40:824 | [INFO] | | | | | | | 9880 | Header Field for the HEAD request is :

HTTP/1.1 200 OK

Connection: keep-alive

Date: Sat, 22 Oct 2016 06:26:40 GMT

Content-Length: 1569604

Content-Type: application/zip

Content-MD5: FwfeqHQWOaEg9lXE4Hi6Xw==

Last-Modified: Wed, 19 Oct 2016 12:21:01 GMT

Accept-Ranges: bytes

ETag: "1707dea8741639a120f655c4e078ba5f:1476971668"

Server: Apache

10/22/16 14:26:40:915 | [INFO] | | | | | | | 9880 | Logging the HTTP Header for Byte-Range query :

10/22/16 14:26:40:915 | [INFO] | | | | | | | 9880 | Header contents:

HTTP/1.1 206 Partial Content

Connection: keep-alive

Date: Sat, 22 Oct 2016 06:26:40 GMT

Content-Length: 2

Content-Type: application/zip

Content-MD5: FwfeqHQWOaEg9lXE4Hi6Xw==

Content-Range: bytes 1569602-1569603/1569604

Last-Modified: Wed, 19 Oct 2016 12:21:01 GMT

Accept-Ranges: bytes

ETag: "1707dea8741639a120f655c4e078ba5f:1476971668"

Server: Apache

Report · Oct 25, 2016

Bearsnbeads it looks like you are using a 32-bit version of Windows 10 is this correct? If so I found details on how to update the proxy settings at Windows 10 Build 9879 proxy server settings - Microsoft Community

You did mention that you are using a VPN. This would seem to indicate that you are connecting to a network of some type. If your computer is managed by an I.T. department then I would recommend involving them with verifying the proxy settings are correct. If your computer is managed it may be impossible for you to affect the needed changes yourself.

Report · Oct 31, 2016

I have tried all of the above. I don't have a proxy server and all the settings are set to reflect the proxy settings indicated on your link. I do have a VPN but it is for my own private use. I have tried downloading with and without the VPN. I am not on a network, just a home computer. I have tried installing Photoshop and Lightroom separately, and again as administrator, but it always stops at 43%. Can't think of anything else I can possibly do. I am at my wits end. The only thing I can think of is to get a computer expert to come and sort it out unless you can think of any other solution?

Report · Oct 31, 2016

Bearsnbeads are you continuing to receive the same error in the DLM.log or is there a different error? Can you ping the address in the DLM log successfully without any packet failure?

Report · Nov 04, 2016

No, still no success, message appears to be the same every time I try and download Photoshop or Lightroom. Not sure what you mean by pinging the address in the DLM log successfully without any packet failure so can't check that one out. Below is part of the latest error message

11/03/16 13:42:07:031 | [ERROR] | | | | | | | 7364 | The windows error code is - 12180

11/03/16 13:42:07:031 | [ERROR] | | | | | | | 7364 | Failed to get the user proxy settings. Error is 12180. Ignoring the proxy setting in this case.

11/03/16 13:42:07:031 | [ERROR] | | | | | | | 7364 | failed to resolve the proxy setting on the machine

11/03/16 13:42:07:032 | [INFO] | | | | | | | 7364 | The file to be downloaded is https://ccmdls.adobe.com/AdobeProducts/KCCC/1/win32/packages/ACCC_3_9_1_StockPanel_335//validation.x...

11/03/16 13:42:07:032 | [INFO] | | | | | | | 7364 | Going to download the file at C:\Users\Annelise\AppData\Local\Temp\{F3906CC8-7D2C-4250-A6B0-44353EFFCF32}/validation.xml

11/03/16 13:42:07:132 | [INFO] | | | | | | | 7364 | Preference: Preference is set for adding compression header

11/03/16 13:42:07:132 | [INFO] | | | | | | | 7364 | Preference: Client has set the preference for single stream download

11/03/16 13:42:07:397 | [ERROR] | | | | | | | 13992 | The windows error code is - 12150

11/03/16 13:42:07:536 | [INFO] | | | | | | | 2068 | No encoding received in respose header. Going to rename...

11/03/16 13:42:07:538 | [INFO] | | | | | | | 2068 | File download complete: https://ccmdls.adobe.com/AdobeProducts/KCCC/1/win32/packages/ACCC_3_9_1_StockPanel_335//validation.x... size: 350 Bytes, Time Taken:405.000000 milliseconds

11/03/16 13:42:07:732 | [INFO] | | | | | | | 11024 | incrementing the thread. now the active thread count is 2

11/03/16 13:42:07:750 | [ERROR] | | | | | | | 7364 | The windows error code is - 12180

11/03/16 13:42:07:750 | [ERROR] | | | | | | | 7364 | Failed to get the user proxy settings. Error is 12180. Ignoring the proxy setting in this case.

11/03/16 13:42:07:750 | [ERROR] | | | | | | | 7364 | failed to resolve the proxy setting on the machine

11/03/16 13:42:07:750 | [INFO] | | | | | | | 7364 | The file to be downloaded is http://ccmdl.adobe.com/AdobeProducts/KCCC/1/win32/packages/ACCC_3_9_1_StockPanel_335/SPanel.zip

11/03/16 13:42:07:750 | [INFO] | | | | | | | 7364 | Going to download the file at C:\Users\Annelise\AppData\Local\Temp\{F3906CC8-7D2C-4250-A6B0-44353EFFCF32}/SPanel.zip

11/03/16 13:42:08:142 | [INFO] | | | | | | | 7364 | Header Field for the HEAD request is :

HTTP/1.1 200 OK

Connection: keep-alive

Date: Thu, 03 Nov 2016 05:42:07 GMT

Content-Length: 3608422

Content-Type: application/zip

Content-MD5: G8MNZG/kBxrbEt+p1EG6Lw==

Last-Modified: Wed, 26 Oct 2016 15:30:11 GMT

Accept-Ranges: bytes

ETag: "1bc30d646fe4071adb12dfa9d441ba2f:1477575678"

Server: Apache

11/03/16 13:42:08:271 | [INFO] | | | | | | | 7364 | Logging the HTTP Header for Byte-Range query :

11/03/16 13:42:08:271 | [INFO] | | | | | | | 7364 | Header contents:

HTTP/1.1 206 Partial Content

Connection: keep-alive

Date: Thu, 03 Nov 2016 05:42:07 GMT

Content-Length: 2

Content-Type: application/zip

Content-MD5: G8MNZG/kBxrbEt+p1EG6Lw==

Content-Range: bytes 3608420-3608421/3608422

Last-Modified: Wed, 26 Oct 2016 15:30:11 GMT

Accept-Ranges: bytes

ETag: "1bc30d646fe4071adb12dfa9d441ba2f:1477575678"

Server: Apache

11/03/16 13:42:22:082 | [INFO] | | | | | | | 9852 | incrementing the thread. now the active thread count is 2

11/03/16 13:42:39:301 | [INFO] | | | | | | | 5700 | No encoding received in respose header. Going to rename...

11/03/16 13:42:39:303 | [INFO] | | | | | | | 5700 | File download complete: http://ccmdl.adobe.com/AdobeProducts/KCCC/1/win32/packages/ACCC_3_9_1_FilesApp_335/FilesPanel.zip size: 2580257 Bytes, Time Taken:149865.000000 milliseconds

11/03/16 13:42:40:236 | [ERROR] | | | | | | | 11684 | The windows error code is - 12180

11/03/16 13:42:40:236 | [ERROR] | | | | | | | 11684 | Failed to get the user proxy settings. Error is 12180. Ignoring the proxy setting in this case.

11/03/16 13:42:40:236 | [ERROR] | | | | | | | 11684 | failed to resolve the proxy setting on the machine

11/03/16 13:42:40:236 | [INFO] | | | | | | | 11684 | The file to be downloaded is https://ccmdls.adobe.com/AdobeProducts/KCCC/1/win32/packages/ACCC_3_9_1_CCXProcess_335/manifest.xml

11/03/16 13:42:40:236 | [INFO] | | | | | | | 11684 | Going to download the file at C:\Users\Annelise\AppData\Local\Temp\{9F9EC436-EA07-45C7-92B7-0A6FD8E8DCA2}/manifest.xml

11/03/16 13:42:40:336 | [INFO] | | | | | | | 11684 | Preference: Preference is set for adding compression header

11/03/16 13:42:40:336 | [INFO] | | | | | | | 11684 | Preference: Client has set the preference for single stream download

11/03/16 13:42:40:589 | [ERROR] | | | | | | | 13544 | The windows error code is - 12150

11/03/16 13:42:40:741 | [INFO] | | | | | | | 2148 | No encoding received in respose header. Going to rename...

11/03/16 13:42:40:743 | [INFO] | | | | | | | 2148 | File download complete: https://ccmdls.adobe.com/AdobeProducts/KCCC/1/win32/packages/ACCC_3_9_1_CCXProcess_335/manifest.xml size: 591 Bytes, Time Taken:406.000000 milliseconds

11/03/16 13:42:40:955 | [ERROR] | | | | | | | 11684 | The windows error code is - 12180

11/03/16 13:42:40:955 | [ERROR] | | | | | | | 11684 | Failed to get the user proxy settings. Error is 12180. Ignoring the proxy setting in this case.

11/03/16 13:42:40:955 | [ERROR] | | | | | | | 11684 | failed to resolve the proxy setting on the machine

11/03/16 13:42:40:955 | [INFO] | | | | | | | 11684 | The file to be downloaded is https://ccmdls.adobe.com/AdobeProducts/KCCC/1/win32/packages/ACCC_3_9_1_CCXProcess_335//validation.x...

11/03/16 13:42:40:955 | [INFO] | | | | | | | 11684 | Going to download the file at C:\Users\Annelise\AppData\Local\Temp\{9F9EC436-EA07-45C7-92B7-0A6FD8E8DCA2}/validation.xml

11/03/16 13:42:41:055 | [INFO] | | | | | | | 11684 | Preference: Preference is set for adding compression header

11/03/16 13:42:41:055 | [INFO] | | | | | | | 11684 | Preference: Client has set the preference for single stream download

11/03/16 13:42:41:302 | [ERROR] | | | | | | | 12564 | The windows error code is - 12150

11/03/16 13:42:41:459 | [INFO] | | | | | | | 10656 | No encoding received in respose header. Going to rename...

11/03/16 13:42:41:461 | [INFO] | | | | | | | 10656 | File download complete: https://ccmdls.adobe.com/AdobeProducts/KCCC/1/win32/packages/ACCC_3_9_1_CCXProcess_335//validation.x... size: 904 Bytes, Time Taken:405.000000 milliseconds

11/03/16 13:42:41:673 | [ERROR] | | | | | | | 11684 | The windows error code is - 12180

11/03/16 13:42:41:673 | [ERROR] | | | | | | | 11684 | Failed to get the user proxy settings. Error is 12180. Ignoring the proxy setting in this case.

11/03/16 13:42:41:674 | [ERROR] | | | | | | | 11684 | failed to resolve the proxy setting on the machine

11/03/16 13:42:41:674 | [INFO] | | | | | | | 11684 | The file to be downloaded is http://ccmdl.adobe.com/AdobeProducts/KCCC/1/win32/packages/ACCC_3_9_1_CCXProcess_335/CCXProcess.zip

11/03/16 13:42:41:674 | [INFO] | | | | | | | 11684 | Going to download the file at C:\Users\Annelise\AppData\Local\Temp\{9F9EC436-EA07-45C7-92B7-0A6FD8E8DCA2}/CCXProcess.zip

11/03/16 13:42:41:761 | [INFO] | | | | | | | 11024 | decrementing the thread count. now the active thread count is 1

11/03/16 13:42:41:799 | [INFO] | | | | | | | 11684 | Header Field for the HEAD request is :

HTTP/1.1 200 OK

Connection: keep-alive

Date: Thu, 03 Nov 2016 05:42:41 GMT

Content-Length: 20796545

Content-Type: application/zip

Content-MD5: Knt+FIdmjbr7Zr61CXtNgQ==

Last-Modified: Wed, 26 Oct 2016 15:30:24 GMT

Accept-Ranges: bytes

ETag: "2a7b7e1487668dbafb66beb5097b4d81:1477575642"

Server: Apache

11/03/16 13:42:41:947 | [INFO] | | | | | | | 11684 | Logging the HTTP Header for Byte-Range query :

11/03/16 13:42:41:947 | [INFO] | | | | | | | 11684 | Header contents:

HTTP/1.1 206 Partial Content

Connection: keep-alive

Date: Thu, 03 Nov 2016 05:42:41 GMT

Content-Length: 2

Content-Type: application/zip

Content-MD5: Knt+FIdmjbr7Zr61CXtNgQ==

Content-Range: bytes 20796543-20796544/20796545

Last-Modified: Wed, 26 Oct 2016 15:30:24 GMT

Accept-Ranges: bytes

ETag: "2a7b7e1487668dbafb66beb5097b4d81:1477575642"

Server: Apache

11/03/16 13:42:57:057 | [INFO] | | | | | | | 6276 | incrementing the thread. now the active thread count is 2

11/03/16 13:43:23:034 | [INFO] | | | | | | | 9988 | No encoding received in respose header. Going to rename...

11/03/16 13:43:23:035 | [INFO] | | | | | | | 9988 | File download complete: http://ccmdl.adobe.com/AdobeProducts/KCCC/1/win32/packages/ACCC_3_9_1_BehancePanel_335/BehancePanel.... size: 1544926 Bytes, Time Taken:87581.000000 milliseconds

11/03/16 13:43:24:532 | [INFO] | | | | | | | 13600 | incrementing the thread. now the active thread count is 2

11/03/16 13:43:36:594 | [INFO] | | | | | | | 12600 | incrementing the thread. now the active thread count is 2

11/03/16 13:43:37:485 | [INFO] | | | | | | | 11024 | incrementing the thread. now the active thread count is 2

11/03/16 13:43:48:086 | [INFO] | | | | | | | 9364 | incrementing the thread. now the active thread count is 2

11/03/16 13:44:00:073 | [INFO] | | | | | | | 9852 | decrementing the thread count. now the active thread count is 1

11/03/16 13:44:06:121 | [INFO] | | | | | | | 4568 | incrementing the thread. now the active thread count is 2

11/03/16 13:44:16:929 | [INFO] | | | | | | | 11088 | incrementing the thread. now the active thread count is 2

11/03/16 13:44:17:965 | [INFO] | | | | | | | 9364 | decrementing the thread count. now the active thread count is 1

11/03/16 13:44:22:482 | [INFO] | | | | | | | 12600 | No encoding received in respose header. Going to rename...

11/03/16 13:44:22:484 | [INFO] | | | | | | | 12600 | File download complete: http://ccmdl.adobe.com/AdobeProducts/KCCC/1/win32/packages/ACCC_3_9_1_StockPanel_335/SPanel.zip size: 3608422 Bytes, Time Taken:134111.000000 milliseconds

11/03/16 13:44:23:296 | [INFO] | | | | | | | 9852 | No encoding received in respose header. Going to rename...

11/03/16 13:44:23:298 | [INFO] | | | | | | | 9852 | File download complete: http://ccmdl.adobe.com/AdobeProducts/KCCC/1/win32/packages/ACCC_3_9_1_AppsPanel_335/AppsPanel.zip size: 7212190 Bytes, Time Taken:295071.000000 milliseconds

11/03/16 13:44:35:217 | [INFO] | | | | | | | 11024 | decrementing the thread count. now the active thread count is 1

11/03/16 13:44:35:459 | [INFO] | | | | | | | 9364 | incrementing the thread. now the active thread count is 2

11/03/16 13:44:38:685 | [INFO] | | | | | | | 2336 | No encoding received in respose header. Going to rename...

11/03/16 13:44:38:687 | [INFO] | | | | | | | 2336 | File download complete: http://ccmdl.adobe.com/AdobeProducts/KCCC/1/win32/packages/ACCC_3_9_1_CoreSync_335/CoreSync.zip size: 14031117 Bytes, Time Taken:513490.000000 milliseconds

11/03/16 13:44:46:206 | [INFO] | | | | | | | 6276 | No encoding received in respose header. Going to rename...

11/03/16 13:44:46:208 | [INFO] | | | | | | | 6276 | File download complete: http://ccmdl.adobe.com/AdobeProducts/KCCC/1/win32/packages/ACCC_3_9_1_HDCore_335/HDCore.zip size: 4842957 Bytes, Time Taken:159188.000000 milliseconds

11/03/16 13:45:03:810 | [INFO] | | | | | | | 4568 | decrementing the thread count. now the active thread count is 1

11/03/16 13:45:22:581 | [INFO] | | | | | | | 11024 | incrementing the thread. now the active thread count is 2

11/03/16 13:45:28:549 | [INFO] | | | | | | | 4568 | incrementing the thread. now the active thread count is 2

11/03/16 13:45:31:111 | [INFO] | | | | | | | 11088 | decrementing the thread count. now the active thread count is 1

11/03/16 13:45:40:512 | [INFO] | | | | | | | 13600 | decrementing the thread count. now the active thread count is 1

11/03/16 13:45:48:584 | [INFO] | | | | | | | 9364 | decrementing the thread count. now the active thread count is 1

11/03/16 13:45:53:768 | [INFO] | | | | | | | 11088 | incrementing the thread. now the active thread count is 2

11/03/16 13:46:17:682 | [INFO] | | | | | | | 13600 | No encoding received in respose header. Going to rename...

11/03/16 13:46:17:684 | [INFO] | | | | | | | 13600 | File download complete: http://ccmdl.adobe.com/AdobeProducts/KCCC/1/win32/packages/ACCC_3_9_1_CCCApp_335/ACCC.zip size: 19244164 Bytes, Time Taken:624132.000000 milliseconds

11/03/16 13:46:39:973 | [INFO] | | | | | | | 11088 | No encoding received in respose header. Going to rename...

11/03/16 13:46:39:976 | [INFO] | | | | | | | 11088 | File download complete: http://ccmdl.adobe.com/AdobeProducts/KCCC/1/win32/packages/ACCC_3_9_1_CCLibrary_335/CCLibrary.zip size: 15052320 Bytes, Time Taken:511173.000000 milliseconds

11/03/16 13:46:40:828 | [INFO] | | | | | | | 11024 | decrementing the thread count. now the active thread count is 1

11/03/16 13:46:46:999 | [INFO] | | | | | | | 11024 | incrementing the thread. now the active thread count is 2

11/03/16 13:46:51:124 | [INFO] | | | | | | | 11024 | No encoding received in respose header. Going to rename...

11/03/16 13:46:51:126 | [INFO] | | | | | | | 11024 | File download complete: http://ccmdl.adobe.com/AdobeProducts/KCCC/1/win32/packages/ACCC_3_9_1_CEF_335/CEF.zip size: 26509974 Bytes, Time Taken:778561.000000 milliseconds

11/03/16 13:46:51:931 | [INFO] | | | | | | | 4568 | decrementing the thread count. now the active thread count is 1

11/03/16 13:47:28:928 | [INFO] | | | | | | | 4568 | incrementing the thread. now the active thread count is 2

11/03/16 13:47:44:066 | [INFO] | | | | | | | 4568 | No encoding received in respose header. Going to rename...

11/03/16 13:47:44:068 | [INFO] | | | | | | | 4568 | File download complete: http://ccmdl.adobe.com/AdobeProducts/KCCC/1/win32/packages/ACCC_3_9_1_CCXProcess_335/CCXProcess.zip size: 20796545 Bytes, Time Taken:302020.000000 milliseconds

11/03/16 13:47:55:145 | [INFO] | | | | | | | 9364 | incrementing the thread. now the active thread count is 2

11/03/16 13:48:30:091 | [INFO] | | | | | | | 9364 | decrementing the thread count. now the active thread count is 1

11/03/16 13:49:09:153 | [INFO] | | | | | | | 9364 | incrementing the thread. now the active thread count is 2

11/03/16 13:49:42:019 | [INFO] | | | | | | | 9364 | decrementing the thread count. now the active thread count is 1

11/03/16 13:49:47:172 | [INFO] | | | | | | | 9364 | incrementing the thread. now the active thread count is 2

11/03/16 13:50:20:126 | [INFO] | | | | | | | 9364 | decrementing the thread count. now the active thread count is 1

11/03/16 13:50:45:805 | [INFO] | | | | | | | 9364 | incrementing the thread. now the active thread count is 2

11/03/16 13:50:50:950 | [INFO] | | | | | | | 9364 | decrementing the thread count. now the active thread count is 1

11/03/16 13:51:11:493 | [INFO] | | | | | | | 9364 | incrementing the thread. now the active thread count is 2

11/03/16 13:51:32:034 | [INFO] | | | | | | | 9364 | decrementing the thread count. now the active thread count is 1

11/03/16 13:51:37:167 | [INFO] | | | | | | | 9364 | incrementing the thread. now the active thread count is 2

11/03/16 13:51:53:820 | [INFO] | | | | | | | 9364 | No encoding received in respose header. Going to rename...

11/03/16 13:51:53:821 | [INFO] | | | | | | | 9364 | File download complete: http://ccmdl.adobe.com/AdobeProducts/KCCC/1/win32/packages/ACCC_3_9_1_Runtime_335/Runtime.zip size: 89253366 Bytes, Time Taken:1231378.000000 milliseconds

11/03/16 17:20:19:866 | [INFO] | | | | | | | 14736 | *******************start of Download****************

11/03/16 17:20:19:866 | [INFO] | | | | | | | 14736 | GDE Version is 3.0.0.5

11/03/16 17:20:19:879 | [ERROR] | | | | | | | 14736 | The windows error code is - 12180

11/03/16 17:20:19:879 | [ERROR] | | | | | | | 14736 | Failed to get the user proxy settings. Error is 12180. Ignoring the proxy setting in this case.

11/03/16 17:20:19:879 | [ERROR] | | | | | | | 14736 | failed to resolve the proxy setting on the machine

11/03/16 17:20:19:879 | [INFO] | | | | | | | 14736 | The file to be downloaded is https://prod-rel-ffc-ccm.oobesaas.adobe.com/adobe-ffc-external/core/v1/applications?name=CreativeClo...

11/03/16 17:20:19:879 | [INFO] | | | | | | | 14736 | Going to download the file at C:\Users\Annelise\AppData\Local\Temp\{82578A9D-6CEF-4A4A-91B0-D37D67363228}/applications.xml

11/03/16 17:20:19:988 | [INFO] | | | | | | | 14736 | Preference: Client has set the preference for single stream download

11/03/16 17:20:26:010 | [ERROR] | | | | | | | 14340 | The windows error code is - 12150

11/03/16 17:20:26:337 | [INFO] | | | | | | | 6552 | File download complete: https://prod-rel-ffc-ccm.oobesaas.adobe.com/adobe-ffc-external/core/v1/applications?name=CreativeClo... size: 28183 Bytes, Time Taken:6130.000000 milliseconds

11/03/16 17:20:26:861 | [INFO] | | | | | | | 7852 | *******************End****************

Report · Nov 04, 2016

Bearsnbeads the files appear to be downloading successfully although I am a bit concerned that repeatedly the following error is showing up in the DLM.log.

11/03/16 17:20:19:879 | [ERROR] | | | | | | | 14736 | The windows error code is - 12180

11/03/16 17:20:19:879 | [ERROR] | | | | | | | 14736 | Failed to get the user proxy settings. Error is 12180. Ignoring the proxy setting in this case.

11/03/16 17:20:19:879 | [ERROR] | | | | | | | 14736 | failed to resolve the proxy setting on the machine

Do you use a proxy server? The downloads appear to be completed successfully because of the following:

11/03/16 17:20:19:988 | [INFO] | | | | | | | 14736 | Preference: Client has set the preference for single stream download

11/03/16 17:20:26:010 | [ERROR] | | | | | | | 14340 | The windows error code is - 12150

11/03/16 17:20:26:337 | [INFO] | | | | | | | 6552 | File download complete: https://prod-rel-ffc-ccm.oobesaas.adobe.com/adobe-ffc-external/core/v1/applications?name=C reativeCloud&name=CCLBS&osVersion=10.0.0&platform=win32 size: 28183 Bytes, Time Taken:6130.000000 milliseconds

This would seem to indicate that the download process is unable to read your proxy configuration but is then able to adapt an use a single stream download to obtain the required files.

I would recommend you review your proxy settings and try temporarily disabling the proxy if possible to see if you experience the same errors.

Report · Nov 15, 2016

Jeff, I can't seem to attach the image with my proxy settings but they are as follow:

LAN settings

Automatically detect settings is ticked

Use Automatic configuration is NOT ticked

The Proxy Server is NOT ticked

No other boxes are ticked.

These are the settings recommended by Adobe and Windows 10

Still can't download CC at all

Report · Nov 16, 2016

Tried yet again after a Windows update and this is the report from the CC cleaner tool

LIMIT OF LIABILITY: IN NO EVENT WILL ADOBE BE LIABLE TO YOU FOR ANY LOSS OF USE; INTERRUPTION OF BUSINESS; OR ANY DIRECT; INDIRECT; SPECIAL; INCIDENTAL; OR CONSEQUENTIAL DAMAGES OF ANY KIND (INCLUDING LOST PROFITS) REGARDLESS OF THE FORM OF ACTION WHETHER IN CONTRACT; TORT (INCLUDING NEGLIGENCE); STRICT PRODUCT LIABILITY OR OTHERWISE; EVEN IF ADOBE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Some states or jurisdictions do not allow the exclusion or limitation of incidental or consequential damages; so the above limitation or exclusion may not apply to you.

[Wed Nov 16 18:38:11 2016] Please enter (y) for Yes or (n) for No. ... >>

[Wed Nov 16 18:38:16 2016] Choose from one of the following options to clean up :

[Wed Nov 16 18:38:16 2016] 1. All

[Wed Nov 16 18:38:16 2016] 2. Adobe Flash Player 10.2

[Wed Nov 16 18:38:16 2016] 3. Creative Cloud 2017, 2015, 2014, Creative Cloud & CS6 Products

[Wed Nov 16 18:38:16 2016] 4. Creative Cloud 2017, 2015 only

[Wed Nov 16 18:38:16 2016] 5. Creative Cloud 2014 only

[Wed Nov 16 18:38:16 2016] 6. Creative Cloud only

[Wed Nov 16 18:38:16 2016] 7. CS6 only

[Wed Nov 16 18:38:16 2016] 8. CS5-CS5.5-CS6

[Wed Nov 16 18:38:16 2016] 9. CS5-CS5.5

[Wed Nov 16 18:38:16 2016] 10. CS3, CS4

[Wed Nov 16 18:38:16 2016] 11. Adobe Id credentials

[Wed Nov 16 18:38:16 2016] 12. Fix Host File

[Wed Nov 16 18:38:16 2016] 13. Quit

[Wed Nov 16 18:38:16 2016] Choice 😆

[Wed Nov 16 18:38:38 2016] User selected: Creative Cloud only

[Wed Nov 16 18:38:38 2016] Executed the command : call copy /Y "C:\Program Files (x86)\Common Files\Adobe\caps\pdb.db" "C:\Program Files (x86)\Common Files\Adobe\backup20161116T183838\pdb.db"

[Wed Nov 16 18:38:38 2016] Executed the command : call copy /Y "C:\Program Files (x86)\Common Files\Adobe\caps\Media_db.db" "C:\Program Files (x86)\Common Files\Adobe\backup20161116T183838\Media_db.db"

[Wed Nov 16 18:38:38 2016] Executed the command : call copy /Y "C:\Program Files (x86)\Common Files\Adobe\caps\hdpim.db" "C:\Program Files (x86)\Common Files\Adobe\backup20161116T183838\hdpim.db"

[Wed Nov 16 18:38:38 2016] Calling removalofCS5CapsBackupEntries

[Wed Nov 16 18:38:38 2016] Opened DB connection with path: C:\Program Files (x86)\Common Files\Adobe\caps\pdb.db

[Wed Nov 16 18:38:38 2016] Opened DB connection with path: C:\Program Files (x86)\Common Files\Adobe\caps\Media_db.db

[Wed Nov 16 18:38:38 2016] List of products installed on this machine

[Wed Nov 16 18:38:38 2016] Listing products for cleanup:

[Wed Nov 16 18:38:38 2016] Please enter the option number of the product you wish to remove; enter (q) to quit ... >>

[Wed Nov 16 18:38:58 2016] response 2

[Wed Nov 16 18:38:58 2016] Are you sure you want to clean all the listed products and associated files?

[Wed Nov 16 18:38:58 2016] Type (y) to confirm and remove or (n) to quit ... >>

[Wed Nov 16 18:39:05 2016] Please wait for Adobe Creative Cloud Cleaner Tool to finish........

[Wed Nov 16 18:39:05 2016] User selected: 'Clean All'

[Wed Nov 16 18:39:05 2016] *-*-*-*-*-*-* Start removing product : ALL *-*-*-*-*-*-*

[Wed Nov 16 18:39:05 2016] *-*-*-*-*-*-* Finished removing product : ALL *-*-*-*-*-*-*

[Wed Nov 16 18:39:05 2016] Stopping ACC Services

[Wed Nov 16 18:39:05 2016] Executing command "taskkill /F /FI "IMAGENAME eq Adobe Desktop Service.exe""

[Wed Nov 16 18:39:05 2016] INFO: No tasks running with the specified criteria.

[Wed Nov 16 18:39:05 2016] Executing command "taskkill /F /FI "IMAGENAME eq Adobe CEF Helper.exe""

[Wed Nov 16 18:39:05 2016] INFO: No tasks running with the specified criteria.

[Wed Nov 16 18:39:05 2016] Executing command "taskkill /F /FI "IMAGENAME eq AdobeIPCBroker.exe""

[Wed Nov 16 18:39:05 2016] INFO: No tasks running with the specified criteria.

[Wed Nov 16 18:39:05 2016] Executing command "taskkill /F /FI "IMAGENAME eq Creative Cloud.exe""

[Wed Nov 16 18:39:05 2016] INFO: No tasks running with the specified criteria.

[Wed Nov 16 18:39:05 2016] Executing command "taskkill /F /FI "IMAGENAME eq Adobe Installer.exe""

[Wed Nov 16 18:39:05 2016] INFO: No tasks running with the specified criteria.

[Wed Nov 16 18:39:05 2016] Executing command "taskkill /F /FI "IMAGENAME eq AdobeServiceInstaller.exe""

[Wed Nov 16 18:39:05 2016] INFO: No tasks running with the specified criteria.

[Wed Nov 16 18:39:05 2016] Executing command "taskkill /F /FI "IMAGENAME eq CreativeCloud(URIHandler).exe""

[Wed Nov 16 18:39:05 2016] INFO: No tasks running with the specified criteria.

[Wed Nov 16 18:39:05 2016] Executing command "taskkill /F /FI "IMAGENAME eq CCLibrary.exe""

[Wed Nov 16 18:39:06 2016] INFO: No tasks running with the specified criteria.

[Wed Nov 16 18:39:06 2016] Executing command "taskkill /F /FI "IMAGENAME eq CoreSync.exe""

[Wed Nov 16 18:39:06 2016] INFO: No tasks running with the specified criteria.

[Wed Nov 16 18:39:06 2016] Executing command "taskkill /F /FI "IMAGENAME eq node.exe""

[Wed Nov 16 18:39:06 2016] INFO: No tasks running with the specified criteria.

[Wed Nov 16 18:39:06 2016] Executing command "taskkill /F /FI "IMAGENAME eq AdobeUpdateService.exe""

[Wed Nov 16 18:39:06 2016] INFO: No tasks running with the specified criteria.

[Wed Nov 16 18:39:06 2016] Successfully stopped ACC Services

[Wed Nov 16 18:39:06 2016] OSVersion : 64-bit

[Wed Nov 16 18:39:06 2016] Deleting registry root:HKLM key:Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Run value:Adobe Creative Cloud

[Wed Nov 16 18:39:06 2016] Exception during deleting key : (2, 'RegDeleteValue', 'The system cannot find the file specified.')

[Wed Nov 16 18:39:06 2016] Deleting registry root:HKLM key:Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Run value:AdobeCEPServiceManager

[Wed Nov 16 18:39:06 2016] Exception during deleting key : (2, 'RegDeleteValue', 'The system cannot find the file specified.')

[Wed Nov 16 18:39:06 2016] Deleting registry root:HKLM key:Software\Wow6432Node\Adobe\CSXS.4 value:SmsManifestBaseURL

[Wed Nov 16 18:39:06 2016] Exception during deleting key : (2, 'RegOpenKeyEx', 'The system cannot find the file specified.')

[Wed Nov 16 18:39:06 2016] Deleting registry root:HKLM key:Software\Wow6432Node\Adobe\CSXS.4 value:SmsUpdateCheckInterval

[Wed Nov 16 18:39:06 2016] Exception during deleting key : (2, 'RegOpenKeyEx', 'The system cannot find the file specified.')

[Wed Nov 16 18:39:06 2016] Deleting registry root:HKLM key:Software\Wow6432Node\Adobe\CSXS.4 value:LogLevel

[Wed Nov 16 18:39:06 2016] Exception during deleting key : (2, 'RegOpenKeyEx', 'The system cannot find the file specified.')

[Wed Nov 16 18:39:06 2016] Deleting registry root:HKLM key:Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Creative Cloud

[Wed Nov 16 18:39:06 2016] Exception during deleting key : (2, 'RegDeleteTree', 'The system cannot find the file specified.')

[Wed Nov 16 18:39:06 2016] Deleting registry root:HKCR key:AAM

[Wed Nov 16 18:39:06 2016] Exception during deleting key : (2, 'RegDeleteTree', 'The system cannot find the file specified.')

[Wed Nov 16 18:39:06 2016] Deleting registry root:HKCR key:AdobeAAMDetect.AdobeAAMDetect

[Wed Nov 16 18:39:06 2016] Exception during deleting key : (2, 'RegDeleteTree', 'The system cannot find the file specified.')

[Wed Nov 16 18:39:06 2016] Deleting registry root:HKCR key:AdobeAAMDetect.AdobeAAMDetect.1

[Wed Nov 16 18:39:06 2016] Exception during deleting key : (2, 'RegDeleteTree', 'The system cannot find the file specified.')

[Wed Nov 16 18:39:06 2016] Deleting registry root:HKCR key:AdobeAAMDetect.AdobeAAMDetect.2

[Wed Nov 16 18:39:06 2016] Exception during deleting key : (2, 'RegDeleteTree', 'The system cannot find the file specified.')

[Wed Nov 16 18:39:06 2016] ACC shortcut was not found C:\Users\Public\Desktop\Adobe Creative Cloud.lnk

[Wed Nov 16 18:39:06 2016] ACC shortcut was not found C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Adobe Creative Cloud.lnk

[Wed Nov 16 18:39:06 2016] CoreSync custom hook not found

[Wed Nov 16 18:39:06 2016] Removing ACC Folders

[Wed Nov 16 18:39:06 2016] Cleaned folder "C:\Program Files (x86)\Common Files\Adobe/Adobe Desktop Common"

[Wed Nov 16 18:39:06 2016] Warning: Failed to remove file,folder trying again

[Wed Nov 16 18:39:06 2016] Warning: Failed again to remove file,folder [Error 2] The system cannot find the file specified: u'C:\\Program Files\\Common Files\\Adobe/Adobe Desktop Common':

[Wed Nov 16 18:39:06 2016] Warning: Failed to remove file,folder trying again

[Wed Nov 16 18:39:06 2016] Warning: Failed again to remove file,folder [Error 2] The system cannot find the file specified: u'C:\\Program Files\\Common Files\\Adobe/Adobe Desktop Common':

[Wed Nov 16 18:39:06 2016] Cleaned folder "C:\Program Files\Common Files\Adobe/Adobe Desktop Common"

[Wed Nov 16 18:39:06 2016] Warning: Failed to remove file,folder trying again

[Wed Nov 16 18:39:06 2016] Warning: Failed again to remove file,folder [Error 2] The system cannot find the file specified: u'C:\\Program Files (x86)\\Common Files\\Adobe/CEPServiceManager4':

[Wed Nov 16 18:39:06 2016] Warning: Failed to remove file,folder trying again

[Wed Nov 16 18:39:06 2016] Warning: Failed again to remove file,folder [Error 2] The system cannot find the file specified: u'C:\\Program Files (x86)\\Common Files\\Adobe/CEPServiceManager4':

[Wed Nov 16 18:39:06 2016] Cleaned folder "C:\Program Files (x86)\Common Files\Adobe/CEPServiceManager4"

[Wed Nov 16 18:39:06 2016] Warning: Failed to remove file,folder trying again

[Wed Nov 16 18:39:06 2016] Warning: Failed again to remove file,folder [Error 2] The system cannot find the file specified: u'C:\\Program Files\\Common Files\\Adobe/CEPServiceManager4':

[Wed Nov 16 18:39:06 2016] Warning: Failed to remove file,folder trying again

[Wed Nov 16 18:39:06 2016] Warning: Failed again to remove file,folder [Error 2] The system cannot find the file specified: u'C:\\Program Files\\Common Files\\Adobe/CEPServiceManager4':

[Wed Nov 16 18:39:06 2016] Cleaned folder "C:\Program Files\Common Files\Adobe/CEPServiceManager4"

[Wed Nov 16 18:39:06 2016] Warning: Failed to remove file,folder trying again

[Wed Nov 16 18:39:06 2016] Warning: Failed again to remove file,folder [Error 2] The system cannot find the file specified: u'C:\\Users\\Annelise\\AppData\\Roaming/CEPServiceManager4':

[Wed Nov 16 18:39:06 2016] Warning: Failed to remove file,folder trying again

[Wed Nov 16 18:39:06 2016] Warning: Failed again to remove file,folder [Error 2] The system cannot find the file specified: u'C:\\Users\\Annelise\\AppData\\Roaming/CEPServiceManager4':

[Wed Nov 16 18:39:06 2016] Cleaned folder "C:\Users\Annelise\AppData\Roaming/CEPServiceManager4"

[Wed Nov 16 18:39:06 2016] Cleaned folder "C:\Program Files (x86)\Adobe/Adobe Creative Cloud"

[Wed Nov 16 18:39:06 2016] Warning: Failed to remove file,folder trying again

[Wed Nov 16 18:39:06 2016] Warning: Failed again to remove file,folder [Error 2] The system cannot find the file specified: u'C:\\Program Files\\Adobe/Adobe Creative Cloud':

[Wed Nov 16 18:39:06 2016] Warning: Failed to remove file,folder trying again

[Wed Nov 16 18:39:06 2016] Warning: Failed again to remove file,folder [Error 2] The system cannot find the file specified: u'C:\\Program Files\\Adobe/Adobe Creative Cloud':

[Wed Nov 16 18:39:06 2016] Cleaned folder "C:\Program Files\Adobe/Adobe Creative Cloud"

[Wed Nov 16 18:39:06 2016] Warning: Failed to remove file,folder trying again

[Wed Nov 16 18:39:06 2016] Warning: Failed again to remove file,folder [Error 2] The system cannot find the file specified: u'C:\\ProgramData/Adobe/OOBE':

[Wed Nov 16 18:39:06 2016] Warning: Failed to remove file,folder trying again

[Wed Nov 16 18:39:06 2016] Warning: Failed again to remove file,folder [Error 2] The system cannot find the file specified: u'C:\\ProgramData/Adobe/OOBE':

[Wed Nov 16 18:39:06 2016] Cleaned folder "C:\ProgramData/Adobe/OOBE"

[Wed Nov 16 18:39:06 2016] Warning: Failed to remove file,folder trying again

[Wed Nov 16 18:39:06 2016] Warning: Failed again to remove file,folder [Error 2] The system cannot find the file specified: u'C:\\Users\\Annelise\\AppData\\Local/Adobe/Creative Cloud Libraries':

[Wed Nov 16 18:39:06 2016] Warning: Failed to remove file,folder trying again

[Wed Nov 16 18:39:06 2016] Warning: Failed again to remove file,folder [Error 2] The system cannot find the file specified: u'C:\\Users\\Annelise\\AppData\\Local/Adobe/Creative Cloud Libraries':

[Wed Nov 16 18:39:06 2016] Cleaned folder "C:\Users\Annelise\AppData\Local/Adobe/Creative Cloud Libraries"

[Wed Nov 16 18:39:06 2016] Warning: Failed to remove file,folder trying again

[Wed Nov 16 18:39:06 2016] Warning: Failed again to remove file,folder [Error 2] The system cannot find the file specified: u'C:\\Users\\Annelise\\AppData\\Roaming/Adobe/CoreSync':

[Wed Nov 16 18:39:06 2016] Warning: Failed to remove file,folder trying again

[Wed Nov 16 18:39:06 2016] Warning: Failed again to remove file,folder [Error 2] The system cannot find the file specified: u'C:\\Users\\Annelise\\AppData\\Roaming/Adobe/CoreSync':

[Wed Nov 16 18:39:06 2016] Cleaned folder "C:\Users\Annelise\AppData\Roaming/Adobe/CoreSync"

[Wed Nov 16 18:39:06 2016] Successfully removed ACC Folders

[Wed Nov 16 18:39:06 2016] All the files for CC have been removed.

[Wed Nov 16 18:39:06 2016] Action : Created the C:\Program Files (x86)\Common Files\Adobe\backup20161116T183838 folder as backup of PDB and MediaDB for this session.

[Wed Nov 16 18:39:06 2016] LOG FILE SAVED TO: C:\Users\Annelise\AppData\Local\Temp\Adobe Creative Cloud Cleaner Tool.log

[Wed Nov 16 18:39:06 2016] Adobe Creative Cloud Cleaner Tool completed successfully

[Wed Nov 16 18:39:06 2016]

[Wed Nov 16 18:39:06 2016] *-*-*-*-*-*- ::START:: - SUMMARY OF Warnings -*-*-*-*-*-*