Re: How to resolve 'No Internet Connection' error with Photoshop Elements

Report · Jun 01, 2015

These answers don't help me at all. I get 'no internet connection' when trying to get updates to Photoshop Elements 6. I don't use the Creative Cloud. I am an individual home user. I have screamin' FIOS, all my other apps have internet access, no problems except with Adobe.

[I tried buying the Full version of Elements 13 for the discounted special this weekend but the order page only presented the full price. So, I gave up on the desired upgrade. ]
Upgrading the product might not have changed the recognition of the internet connection anyway. And no, I just want the standalone application, do not want Creative Cloud.

Thanks for any help.

Report · Jun 01, 2015

Branching to a separate discussion and moving to the Downloading, Installing, Setting Up forum.

Tinainva for information on how to resolve the connection error please see Sign in, activation, or connection errors | CS5.5 and later, Acrobat DC. You are welcome to update this discussion if you have any questions regarding the steps listed in the document.

Report · Jun 01, 2015

May I know the version of operating system ?

Report · Jun 01, 2015

Jeff, thanks for the response.
Brucgovn: Operating system is OS X Yosemite 10.10.3.

I'm following the instructions at the page you noted. Steps either "passed" or didn't apply. Got all the way to "Check the GlobalSign Root CA certificate" and the instructions state "Verify that the certificate is enabled." The word 'enable' is not among any of the choices. Assume that the option for 'when using this certificate' should be the pictured 'use system default' rather than my guess of 'always trust'? Tech writers need to be more accurate for us dumb users. Can you clarify please?

Still nothing...so I continue on to the next instruction, Offline Activation. [this makes no sense to me, but uhm okay].
"

Temporarily Offline

If your computer is temporarily offline (travel, internet connection issues etc.), simply go online within 7 days of the first launch of your Adobe product to complete an online activation and registration. "

I don't remember but maybe this trouble started when I upgraded to Yosemite? If so, then Adobe thinks I have a new computer? And so I should have re-registered this app that I've had for years? Okay, well. where? how? "go online" isn't a complete enough instruction. Is there some page on Adobe.com for registering a product? I'm lost.

I've gotten through all the stated steps to activation and I'm not sure activation and registration is the problem...its that Elements doesn't recognize the internet connection. Maybe its a Yosemite conflict?

thanks for the help.

[Checking access to servers, verifying certificates, re-writing host files... Has anybody at Adobe noticed that upgrades and updates aren't this screwy with other apps? They just happen when you update. Who came up with this bizarre mess? The Church Lady might say "could it be Satan?" --- cuz its just about that messed up, IMHO. ]

Report · Jun 01, 2015

Did you tried unchecking proxies ?

If not , try below steps once:

Close all Adobe Applications.

Step 1

1)Click on Apple menu icon and select System Preferences, and then click Network.

2)Choose the network that is currently connected to internet that can be Ethernet or Airport(Wireless).

3)Then click on Advanced button and click Proxies Tab.

4)Under 'Select a Proxy server to Configure' Uncheck all the proxy check boxes, then uncheck 'Use Passive FTP Mode (PASV)'.

5)Then click on Apply Now button.

Step 2

1) Right click on Finder icon and select "Go-To" Folder option.
2) You will get a text box, type-in below command and then hit 'Return' key.( Do not miss ~ symbol)

~/library

3)Then navigate to Application Support>Adobe>OOBE. Open OOBE folder and delete opm.db file.

Once you had trashed Opm.db file , try to Sign in to Photoshop Elements again and check.

Still same??? let me know

Report · Jun 01, 2015

Brucgovn:

Okay no proxies were checked but I unchecked the PASV.
there is no OOBE file at all. If you want I can upload a screen grab of the Library Adobe files I do have.

And no, still no internet connection for Elements 6.

What else ya got?

Report · Jun 01, 2015

Navigate to Applications > Utilities.

Let me know whether you can see Adobe Application Manager under Utilities?

Also , did you checked with Hosts file for Adobe entries ??

Elements 6 is very older version app, and the Yosemite is latest updated version operating system . the architecture of the operating system does not facilitate older version apps much. However , we can try our level best.

Report · Jun 01, 2015

No I don't see an Adobe App Manager.
No there weren't any adobe lines in the Hosts file either.

thanks Brucgovn

....and yea, Yosemite broke a few things lol. Its a new way of doing stuff and many apps had to scramble to get updates in!

Report · Jun 01, 2015

Things we can try :

Install and update Adobe application manager.

Disable Firewall.

Try with Offline activation.

Report · Jun 01, 2015

Click on the below link and download Adobe Application Manager and install the same :

http://download.adobe.com/pub/adobe/creativesuite/cc/mac/ApplicationManager9.0_all.dmg

Once the installation process is completed, installation box will disappear, then open Application folder and locate Adobe Application manager launch icon , double click on it and update .

Once the update is completed it will gets updated to Creative Cloud.

Disable Firewall if it's ON.

Then try to Sign in to Elements app.

Later if you do not need to Creative Cloud app , we can uninstall it.

Report · Jun 30, 2015

I had the same issue with Creative Cloud. This fixed it for me:

Within the Advanced properties of your internet connection within Network Preferences, go to Proxies tab. Leave all boxes unchecked EXCEPT the "Exclude simple hostnames" box (that one should be checked). That did it for me.

.

Report · Aug 04, 2015

This step worked for me for Photoshop CC 2015.

I was unable to connect to the CC Library or view images in the 'Export As' command.

I am under firewalls on a corporate network so I wasn't sure if this would work, but changing my proxy settings appears to have helped.