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Strange error with Visual C++ Redistributables Installation with Premiere Pro CC installation

New Here ,
Apr 13, 2014 Apr 13, 2014

I am getting the following error when I install Premiere Pro CC:

Exit Code: 6

Please see specific errors below for troubleshooting. For example,  ERROR:

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 8 error(s)

----------- Payload: Microsoft Visual C++ 2008 Redistributable Package (x64) 9.0.30729.5677 {512B6D21-18F9-11E2-93C1-00215AEA26C9} -----------

ERROR: Third party payload installer vcredist_x64.exe failed with exit code: 216

ERROR: Failed to repair Microsoft Visual C++ 2008 Redistributable Package (x64). Please try repairing it by double clicking on the executable at "C:\Users\Marvin\AppData\Local\Temp\{671EA688-3D5F-4B38-B4CD-813CF688FCBC}\PremierePro_7_LS20\Adobe Premiere Pro CC\payloads\Microsoft VC 2008 Redist (x64)\vcredist_x64.exe", or download and install the latest Microsoft Visual C++ 2008 Redistributable Package (x64) from Microsoft website - www.microsoft.com

----------- Payload: Microsoft Visual C++ 2010 Redistributable Package (x64) 10.0.40219.325 {54B0C34F-18F9-11E2-BC1D-00215AEA26C9} -----------

ERROR: Third party payload installer vcredist_x64.exe failed with exit code: 216

ERROR: Failed to repair Microsoft Visual C++ 2010 Redistributable Package (x64). Please try repairing it by double clicking on the executable at "C:\Users\Marvin\AppData\Local\Temp\{671EA688-3D5F-4B38-B4CD-813CF688FCBC}\PremierePro_7_LS20\Adobe Premiere Pro CC\payloads\Microsoft VC 2010 Redist (x64)\vcredist_x64.exe", or download and install the latest Microsoft Visual C++ 2010 Redistributable Package (x64) from Microsoft website - www.microsoft.com

----------- Payload: Microsoft Visual C++ 2010 Redistributable Package (x86) 10.0.40219.325 {55B82130-18F9-11E2-8D43-00215AEA26C9} -----------

ERROR: Third party payload installer vcredist_x86.exe failed with exit code: 216

ERROR: Failed to repair Microsoft Visual C++ 2010 Redistributable Package (x86). Please try repairing it by double clicking on the executable at "C:\Users\Marvin\AppData\Local\Temp\{671EA688-3D5F-4B38-B4CD-813CF688FCBC}\PremierePro_7_LS20\Adobe Premiere Pro CC\payloads\Microsoft VC 2010 Redist (x86)\vcredist_x86.exe", or download and install the latest Microsoft Visual C++ 2010 Redistributable Package (x86) from Microsoft website - www.microsoft.com

----------- Payload: Microsoft Visual C++ 2008 Redistributable Package (x86) 9.0.30729.5677 {539B5BB0-18F9-11E2-BBBC-00215AEA26C9} -----------

ERROR: Third party payload installer vcredist_x86.exe failed with exit code: 216

ERROR: Failed to repair Microsoft Visual C++ 2008 Redistributable Package (x86). Please try repairing it by double clicking on the executable at "C:\Users\Marvin\AppData\Local\Temp\{671EA688-3D5F-4B38-B4CD-813CF688FCBC}\PremierePro_7_LS20\Adobe Premiere Pro CC\payloads\Microsoft VC 2008 Redist (x86)\vcredist_x86.exe", or download and install the latest Microsoft Visual C++ 2008 Redistributable Package (x86) from Microsoft website - www.microsoft.com

-------------------------------------------------------------------------------------

This makes no sense. I am running 64-bit Windows 7. I cannot install either the 32-bit or the 64-bit versions of Visual C++ Redistributable? What is going on here?!

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Adobe Employee ,
Apr 14, 2014 Apr 14, 2014

DRaGZ141 have you tried reinstalling the Visual C++ redistributables from http://www.microsoft.com/?  If so an you are continuing to experience difficulties installing the Visual C++ components then I would recommend working with Microsoft to install these components of Windows successfully.

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New Here ,
Apr 14, 2014 Apr 14, 2014

Yes, I attempted to reinstall with those downloads and got the same result.

I'm going to wipe my system and reinstall everything from scratch. I'm going to start editing a large project in about two months, I figure it's not a bad time to start clean.

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Adobe Employee ,
Apr 14, 2014 Apr 14, 2014
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Ok thanks for the update DRaGZ141.  I believe you may have made a good choice.  I would probably choose a similar option in your position as the Visual C++ components will affect more that just Adobe software.

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