Trying to extract files for Photoshop Elements, get 0x80004005: Unspecified Error and extraction fails. Windows 7, downloaded through Wacom Intuos purchase.

[jess_tas]

Hi, I bought a Wacom Intuos and it came with bundled software. The Photoshop download kept failing at the end (1000mb + out of 1012mb!) and then when it finally did say it had downloaded successfully I get this error message when trying to extract the folder contents:

Can anyone please help me? I have also contacted Wacom but they don't provide support for the software they bundle, obviously. I have also exceeded my 5 download limit due to the failures to download. I used Download Ninja to help prevent the failures but it still took 3 goes to get the complete download.

If required I can ask them to once again renew my downloads and attempt to download it again. I can provide my serial key number to an Adobe representative if there's any way I can download the program directly form them using their downloading program? There seems to be no way to speak directly to a customer service person 😕

Cheers Jess

[kglad · Accepted solution]

the exe looks like an incomplete download.  double check the file size if you're in doubt.

Downloads available:

• Suites and Programs:  CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
• Acrobat:  XI, X | 9,8 | 9 standard
• Premiere Elements:  12 | 11, 10 | 9, 8, 7
• Photoshop Elements:  12 | 11, 10 | 9,8,7
• Lightroom:  5.6| 5 | 4 | 3
• Captivate:  8 | 7 | 6 | 5
• Contribute:  CS5 | CS4, CS3

Download and installation help for Adobe links

Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

[jess_tas]

Thank you, that link was exactly what I needed to try and download again 🙂

Best wishes, Jess