Skip to main content
L
LearnedMan
Inspiring
September 24, 2015
Question

Update Acrobat Pro 8.0 in Windows 10

  • September 24, 2015
  • 2 replies
  • 12748 views

Problem: I upgraded one of my computers from Windows 7 Pro to Windows 10 Pro. I believed the hipe that Windows 7 programs would run on Windows 10. Well, in my case that is only partially true. My primary Adobe Acrobat program is Acrobat Pro 8. It was working just fine in Win 7 (updates and all). After the upgrade, the primary Acrobat  program was changed to Adobe Reader DC and Acrobat Pro 8 was relegated to an "unknown program" and dropped off the drop down menu of choices for a default program menu. However it still worked. I partially fixed the change by removing Acrobat Reader. Acrobat Pro then became a known program ("huh?) but still was not on the drop down list. Now the problem. I can not install the updates (.msp programs) to Acrobat Pro 8.0. In Win 7 there wasn't a problem. In Win 10, .msp are not listed as a file extension. I fixed that by adjusting the registry by putting .msp types in. I used a 8.1 machine as a guide. Even with all the alterations I can not deploy the updates. I have spent a days trying to find a workaround without success.I haven't found anything on the Adobe website that addresses the problem for any program. My guess is that's the case is probably because support for Acrobat 8.0 ended years ago.

I even went into the Acrobat 8.0 installer folder in the Windows directory, folder "{AC76BA86-1033-F400-7760-000000000003}". Manual attempts from there returned "This app can't run on your PC" "To find a version for PC, check with the software publisher". That's not much help when there is no longer any support for Adobe Acrobat Pro 8.0. I also made feeble attempts to use msiexe.exe. With no guidance it went nowhere.

I am not a code person, so I need simple instructions to use a specific program or for command functions in either Windows or command line. I am somewhat experienced with command line because my familiarity with DOS. I know its possible to load a .msp program because, from my dissecting of Reader DC, a .msp is loaded. I can't find anything on the Net that addresses the problem. Help and instructions would be appreciated.

    2 replies

    C
    Carter RL
    Participant
    July 10, 2016

    I'm using Acrobat Pro 8.3.1 on Windows 10 Pro version 1511 and having no problems at all. The installation of the patch files to upgrade from 8.0 to 8.3.1 went off without a hitch. I have some thoughts on your dilemma and will describe how I got to where I am, maybe that will help some.

    Like you I having tons of problems with Windows 10 Pro, after six weeks of trouble shooting and 5 repeated in-place upgrades from Windows 7 to Win 10 I gave up. I was doing all this sometime after June 6th, 2016. I found an InfoWorld article describing how Microsoft pulled the 1511 version of Windows 10 from their download site and made the upgrade process to version 1511 a process that take 30 days or more. What you can download from Microsoft for Windows 10 has been rolled back to the June 2015 version as of June 2016, I think that is the original. They did this very quietly and without any notice in the dead of night ooooooo.... visions of bad bugs....  Microsoft pulls Windows 10 v 1511 Threshold 2 release from download page | InfoWorld

    I was in the middle of installing and configuring Win 10 sometime after June 6th, 2016 and couldn't understand why it kept doing a complete reinstall of the OS after having just performed an in place upgrade from Windows 7. In fact after an in place upgrade it would reinstall the OS twice sometimes from Windows Update service. That's when I found the article and figured out that Microsoft was rolling back to an older version for everyone who had taken advantage of the free upgrade.

    Fortunately for me, I have an MSDN subscription and the 1511 version is out there with a product key for installation. I burned it to a thumb drive, wiped the drive and did a clean install. After doing so, I've had no problems what so ever. Even the MSP files your system won't recognize, version 1511 sees them as Windows patch files and installs them just as it did in Windows 7 and 8.

    I downloaded all the patch files from Adobe's FTP site for Acrobat 8 and applied them one by one, deferring a reboot until I had installed the last patch. Once done, I reboot and launch Acrobat and see the About Acrobat page under help, there it displays version 8.3.1. So far each feature I have used works as it should.

    So check your version of Windows 10, if it's not v1511 and you upgraded sometime after June 6, 2016, you can wait 30 plus days until Windows Update finally will upgrade you to the 1511 version. Then try installing Acrobat and all the patches.

    Good luck

    S
    Stuart944
    Participating Frequently
    September 22, 2022

    I know it has been years but do you still have the Acrobat 8.31 update file?

    I had to re-install Acrobat 7 on my new laptop. I have the original CD.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    September 22, 2022

    @Stuart944, it's still available at ftp://ftp.adobe.com > /pub/adobe/acrobat/win/8.x

     

     

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    September 24, 2015

    First, that software is old enough that it may not work properly with Windows 10... but

    An idea that MAY work to install and/or run old programs in Windows 10

    -http://www.tenforums.com/tutorials/15523-compatibility-mode-settings-apps-change-windows-10-a.html

    L
    LearnedManAuthor
    Inspiring
    September 24, 2015

    John,

    I've tried it. Won't work.

    It may be old software but it has worked on Win 7 and Win 8.1 without a hitch.

    Note that .msp in Win 10 is not listed as a file extension. Even so Reader update comes from a .msp program, but uses an web based installer, WindowesInstalletr-KB893803-v2-x86.exe. The installer is a xp program. That's very interesting.

    Regardless, I think I'm going to stay away from updates for right now. The Forum is full of discussions in which updating  to 8.1 kills the program. I am going to wait until a fix is posted. I guess that I am fortunate that I could not update.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices