"Your Adobe Photoshop user name, organization or serial number is missing or invalid"

Report · Jan 28, 2015

My computer had a new HD and thus I had to reinstall my CS, but activation failed since it has been taken down.
So I was directed to a page where I downloaded and installed another CS including the serial #.

After installation, when I try to start it, I get the above message and then Photoshop quits.

I was directed to this place after login with my Adobe Id:
Download Acrobat 7 and CS2 products

where I downloaded the english CS2 for Windows version.

The funny thing is that the PS splash screen has all the information and it didn't complain when I installed and entered the serial number!?

I'm on Win7 if that's important.

Br Mikael

Report · Jan 28, 2015

are you trying to install photoshop cs2?

In Response To kglad · Jan 28, 2015

Yes, I installed Photoshop and Illustrator from the CS2 package that I downloaded.

In Response To mikaelfiil · Jan 28, 2015

so you have no problem now?

In Response To kglad · Jan 28, 2015

Yes, once Photoshop starts up, it gives this message and exits:

In Response To kglad · Jan 28, 2015

I am also having this same error message, and I also had to re-install the CS2 Suite (new computer prompted our license to not work). I tried two re-install sessions, hoping it was just a bad install process. No luck so far.

thanks-

Kathleen

In Response To klarmstrong · Jan 28, 2015

did you use the files from Error: Activation Server Unavailable | CS2, Acrobat 7, Audition 3 to install your program?

if yes, did you use the posted serial number?

unless you answered yes and yes, correct that.

In Response To kglad · Jan 28, 2015

Yes, those are the files I used, and Yes the posted Serial number (from website).

Thanks-

Kathleen

Kathleen email Logo leedap_logo_sm_color

<mailto:karmstrong@sgapc.com> karmstrong@sgapc.com <http://www.sgapc.com/> www.sgapc.com

<http://www.elocallink.tv/vp6/spon-fcsa_a.php?sponid=UmYDMgFsBWsPOg==&fvm=1> http://www.elocallink.tv/vp6/spon-fcsa_a.php?sponid=UmYDMgFsBWsPOg==&fvm=1

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In Response To klarmstrong · Jan 28, 2015

then install using compatibility mode for xp sp3

In Response To kglad · Jan 28, 2015

how to upgrade creative cloud plan or if i want to change my Credit card details
it is possible?

Thanks

In Response To Love2Helpsomeone · Jan 28, 2015

contact adobe support by clicking here and, when available, click 'still need help', https://helpx.adobe.com/contact.html

In Response To kglad · Jan 28, 2015

I will contact but it says chat is not available ?

In Response To Love2Helpsomeone · Jan 28, 2015

it's available for me. did you click creative cloud to start your inquiry?

if so, Phone support | Orders, returns exchanges

In Response To kglad · Jan 28, 2015

Thank you so much for your instant Help

In Response To Love2Helpsomeone · Jan 28, 2015

you're welcome.

In Response To kglad · Jan 28, 2015

Ahh…original computer the license was purchased for was 32-bit os, my new machine is 64 bit…incompatible os requirements causing issue?

Kathleen email Logo leedap_logo_sm_color

<mailto:karmstrong@sgapc.com> karmstrong@sgapc.com <http://www.sgapc.com/> www.sgapc.com

<http://www.elocallink.tv/vp6/spon-fcsa_a.php?sponid=UmYDMgFsBWsPOg==&fvm=1> http://www.elocallink.tv/vp6/spon-fcsa_a.php?sponid=UmYDMgFsBWsPOg==&fvm=1

Notice: This communication, including attachments, may be confidential or privileged. If you are not the addressee, please advise the sender by reply email and immediately delete the message and any attached documents without copying or disclosing their contents. Thank you.

In Response To klarmstrong · Jan 28, 2015

not really, but you can always use compatibility mode to install an older program on a newer win os.

In Response To kglad · Jan 28, 2015

Still not work when I do the compatibility install.

Kathleen email Logo leedap_logo_sm_color

<mailto:karmstrong@sgapc.com> karmstrong@sgapc.com <http://www.sgapc.com/> www.sgapc.com

<http://www.elocallink.tv/vp6/spon-fcsa_a.php?sponid=UmYDMgFsBWsPOg==&fvm=1> http://www.elocallink.tv/vp6/spon-fcsa_a.php?sponid=UmYDMgFsBWsPOg==&fvm=1

Notice: This communication, including attachments, may be confidential or privileged. If you are not the addressee, please advise the sender by reply email and immediately delete the message and any attached documents without copying or disclosing their contents. Thank you.

In Response To klarmstrong · Jan 28, 2015

I have updated to CS6 with a discount and support via Skype from some Adobe Help and Support, but otherwise I can confirm doing it the same way as Kathleen.

Br Mikael

In Response To mikaelfiil · Jan 28, 2015

That's Great! Re Seller's Always Provide The Discount

I have cs 6 and creative cloud both!

Adobe provide always good services!

In Response To klarmstrong · Dec 02, 2015

I've just now downloaded the files, and have not installed it yet, but just in case this helps, in the screenshot you posted showing the splash screen, the number at the bottom doesn't match the one I got from the download page, which was 1130-0412-8377-1896-9751-5759. Your screenshot shows 11301414756944456613.