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Adobe Illustrator CS5.1 has stopped working when attempting to open or start new file

New Here ,
Nov 17, 2017 Nov 17, 2017

I just installed Adobe Creative Suite 5.5 Design Standard (yes I know its old but I don't want to pay a subscription). When in Illustrator I try to open a file up or start a new file, I get the following error "Adobe Illustrator CS5.1 has stopped working" "A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available." I have uninstalled and reinstalled and it still does the same thing. Photoshop works fine so I don't believe its a problem with the download. Please help! Running Windows 10 (not by choice)

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Community Expert ,
Nov 17, 2017 Nov 17, 2017

windows 10 seems to cause problems for pre-CC versions now. i doubt this is a solvable problem.

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New Here ,
Nov 17, 2017 Nov 17, 2017

please don't tell me that.

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Community Expert ,
Nov 17, 2017 Nov 17, 2017

They never updated/optimized CS5 to work with windows 10.  So when you choose to update your OS beyond your software, or install old software on a newer OS  — the stability is based on the remnants of code that might be similar.

Always check online, before installing software

Older versions of Adobe Illustrator system requirements

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New Here ,
Nov 17, 2017 Nov 17, 2017

is it possible to only update illustrator to cs6 if I originally got illustrator as a package from creative suite, or do i have to update the entire suite?

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Community Expert ,
Nov 17, 2017 Nov 17, 2017
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CS6 is only available as part of the CC subscription service. You may have to use a virtual disk with XP or Win7 or Win8 to install and use CS5.

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