Illustrator 2020 not saving files in .ai format

[tinnac89855339]

Can't save files in .ai format in Illustrator after update to version 2020

Any solution for that?

{Renamed by MOD}

[inkandescent]

To be specific (for Mac Users), the Library folder in your USER folder is where you'll find these, not the Root Library folder... User/Library/Application Support/Adobe/Adobe PDF/Settings. 

[Arel]

Hmmm, tried all of these steps and it did NOT work. Still can only save files as .EPS or PDF. With all due respect, it's a huge fail to publish an update that does not allow an application to save any file in its native file format.

[UlfLaursen]

Have you tried the 24.01 update?

[Srishti Bali]

Hi all,

We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build  24.0.1 and let us know how it goes. 

Regards,

Srishti

[filippod16559796]

Hello, i can confirm that the bug is STILL present. 

[VoodooBownz]

Still waiting for this to be fixed.

[Monika Gause]

Upgrade to the latest version (24.0.1 at least) and reset your preferences (that is important)

[VoodooBownz]

This is not fixed in the latest update, as claimed and the suggested work around doesn't work either.

[Srishti Bali]

Hi there,

We're sorry to hear that it is still not fixed for you. It looks like one-on-one support will be able to help you best. Please head here (https://helpx.adobe.com/support.html) and select the chat button in the lower-right corner of the page. We can help troubleshoot faster that way.

Thanks! 

[oshawnman]

Tried resetting the PDF presets - no change.

Found that having the file selected in Finder while in Preview mode was causing the issue.

We tried saving after changing the finder window to another mode and it was successful.

We tried reproducing the issue by selecting the open file if finder while in preview mode and received the same error.

[Servicedesk4357]

Try this and let me know if this fix works for you.

• Launch Illustrator
  • Open preference by pressing “Cmd+K”
• select "File Handling & Clipboard"
  • uncheck "Optimize File Open and Save Time on Slow Networks"
  • uncheck "Save in Background
  • Click OK

[alexr5280]

This worked for me the other work around for the "Setting.old" folder did not not work but this did! Thanks! 

[NAbber]

I've gone throught the steps, but once I look in my Presets folder it is just outright empty, I have no presets to move. I still cannot save.

My version is Windows 2015.3

[Srishti Bali]

Hi there,

Sorry to hear about the trouble you are facing with Illustrator. The issue mentioned above was reported in version 2020 and is totally different from general Save issues. I would request if you could create a new thread and share the following information:

• Operating system you are working on.
• Can you save other files like PDF/ EPS/ SVG?
• Where the files are being saved (Network Drive/ System HDD/ Shared Folder on System /External HDD)?

Also, I am locking this conversation as this is an old thread and the issue is resolved.

Regards,

Srishti