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tinnac89855339
Participant
November 5, 2019
Answered

Illustrator 2020 not saving files in .ai format

  • November 5, 2019
  • 16 replies
  • 23920 views

Can't save files in .ai format in Illustrator after update to version 2020

Any solution for that?

 

 

{Renamed by MOD}

    This topic has been closed for replies.
    Correct answer rama_ai11751598

    This issue is caused due to one of the PDF preset using custom Flattener preset. Users who run into this issue can try the following and update us in the comment

    If you do not use custom Adobe PDF presets/joboptions or not heard of it then follow the below steps

    1. Navigate to user presets folder
      Win: %appdata%\Adobe\Adobe PDF\Settings
      Mac: ~/Library/Application Support/Adobe PDF/Settings
    2. Rename the folder to “Settings old” and create a new empty folder “Settings” in the same place
    3. Launch Illustrator and check if you can save the document

    If you use custom Adobe PDF presets then follow below steps

    1. Go to Edit > Adobe PDF Presets
    2. Check PDF compatibility of PDF presets that are not default
    3. Make a note of presets that use PDF compatibility version 1.3
    4. Quit Illustrator
    5. Navigate to user presets folder
      Win: %appdata%\Adobe\Adobe PDF\Settings
      Mac: ~/Library/Application Support/Adobe PDF/Settings
    6. Move the presets identified in step 3 out of this folder
    7. Launch Illustrator and check if you can save the document

     

    This issue is fixed in beta build and details are availabe here https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/38961718-v-24-generic-error-while-saving-files-disappear

    16 replies

    A
    Anonymous
    April 23, 2020

    I've gone throught the steps, but once I look in my Presets folder it is just outright empty, I have no presets to move. I still cannot save.

     

    My version is Windows 2015.3

    Srishti Bali
    Community Manager
    Srishti BaliCommunity Manager
    Community Manager
    April 26, 2020

    Hi there,

     

    Sorry to hear about the trouble you are facing with Illustrator. The issue mentioned above was reported in version 2020 and is totally different from general Save issues. I would request if you could create a new thread and share the following information:

    • Operating system you are working on.
    • Can you save other files like PDF/ EPS/ SVG?
    • Where the files are being saved (Network Drive/ System HDD/ Shared Folder on System /External HDD)?

     

    Also, I am locking this conversation as this is an old thread and the issue is resolved.

     

    Regards,

    Srishti

     

    S
    Servicedesk4357
    Participant
    January 27, 2020

    Try this and let me know if this fix works for you.

     

    • Launch Illustrator
      • Open preference by pressing “Cmd+K”
    • select "File Handling & Clipboard"
      • uncheck "Optimize File Open and Save Time on Slow Networks"
      • uncheck "Save in Background
      • Click OK
      A
      alexr5280
      Participant
      April 17, 2020

      This worked for me the other work around for the "Setting.old" folder did not not work but this did! Thanks! 

        A
        Anonymous
        January 24, 2020

        Tried resetting the PDF presets - no change.

        Found that having the file selected in Finder while in Preview mode was causing the issue.

        We tried saving after changing the finder window to another mode and it was successful.

        We tried reproducing the issue by selecting the open file if finder while in preview mode and received the same error.

        VoodooBownz
        VoodooBownz
        Participating Frequently
        December 9, 2019

        This is not fixed in the latest update, as claimed and the suggested work around doesn't work either.

          Srishti Bali
          Community Manager
          Srishti BaliCommunity Manager
          Community Manager
          January 9, 2020

          Hi there,

           

          We're sorry to hear that it is still not fixed for you. It looks like one-on-one support will be able to help you best. Please head here (https://helpx.adobe.com/support.html) and select the chat button in the lower-right corner of the page. We can help troubleshoot faster that way.

           

          Thanks! 

          Srishti Bali
          Community Manager
          Srishti BaliCommunity Manager
          Community Manager
          November 29, 2019

          Hi all,

           

          We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build  24.0.1 and let us know how it goes. 

           

          Regards,

          Srishti

          F
          filippod16559796
          Participating Frequently
          December 10, 2019

          Hello, i can confirm that the bug is STILL present. 

            A
            Arel
            Participating Frequently
            November 26, 2019

            Hmmm, tried all of these steps and it did NOT work. Still can only save files as .EPS or PDF. With all due respect, it's a huge fail to publish an update that does not allow an application to save any file in its native file format.

              UlfLaursen
              UlfLaursen
              Inspiring
              November 27, 2019

              Have you tried the 24.01 update?

              inkandescent
              inkandescent
              Participant
              November 19, 2019

              To be specific (for Mac Users), the Library folder in your USER folder is where you'll find these, not the Root Library folder... User/Library/Application Support/Adobe/Adobe PDF/Settings. 

              E
              eamonnf57754210
              Participant
              November 14, 2019

              Before seeing htis thread I deleted the preflight print for press profile and that fixed the issue. Not ideal but I've nw switched back to 2019 version. 

              dshunt
              dshunt
              Participant
              November 13, 2019

              This fixed it for me. Thank you!

              rama_ai11751598
              Community Manager
              rama_ai11751598Community ManagerCorrect answer
              Community Manager
              November 6, 2019

              This issue is caused due to one of the PDF preset using custom Flattener preset. Users who run into this issue can try the following and update us in the comment

              If you do not use custom Adobe PDF presets/joboptions or not heard of it then follow the below steps

              1. Navigate to user presets folder
                Win: %appdata%\Adobe\Adobe PDF\Settings
                Mac: ~/Library/Application Support/Adobe PDF/Settings
              2. Rename the folder to “Settings old” and create a new empty folder “Settings” in the same place
              3. Launch Illustrator and check if you can save the document

              If you use custom Adobe PDF presets then follow below steps

              1. Go to Edit > Adobe PDF Presets
              2. Check PDF compatibility of PDF presets that are not default
              3. Make a note of presets that use PDF compatibility version 1.3
              4. Quit Illustrator
              5. Navigate to user presets folder
                Win: %appdata%\Adobe\Adobe PDF\Settings
                Mac: ~/Library/Application Support/Adobe PDF/Settings
              6. Move the presets identified in step 3 out of this folder
              7. Launch Illustrator and check if you can save the document

               

              This issue is fixed in beta build and details are availabe here https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/38961718-v-24-generic-error-while-saving-files-disappear

                F
                fifty50creative
                Participant
                November 6, 2019

                Yes that works!  But still renders Illustrustrator unusable for production. The only custom PDF setting that I have is a Pass4Press setting that most production houses would have installed. Hopefully a patch will be available soon. Thanks

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