Illustrator CS3 can't save for web and devices

[kimraz]

Is anyone else feeling beyond helpless and angry that they are making people uninstall and reinstall their CS3 software or other versions not on the cloud because they shut down the activation servers??

This is totally immoral. I have owned this software for 10+ years and do not need to upgrade. All my software was working perfectly before Adobe shut down their activation servers last week. Now I am forced to uninstall my softwrae adn reinstall from their link, rendering my disks of the software useless, license useless and I , spent  3 days trying to get answers from them.

Reinstall worked but there are errors so far on my version of Illustrator and chat support won't answer questions, just refer me to this link and you can't get phone support because "it's an old product' and "at the end of it's life". Or to rephrase it ... we want you to upgrade to the overpriced cloud!

Adobe caused these issues by shutting down their activation servers.. okay disconnect us then adn leave us alone with our old software. Why is this my problem. I am lucky I bought the software when I did before they started charging for it monthly.. at a horrifically overpriced rate. Also, since they caused the problem we deserve phone support!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Adobe is totally corrupt!!!!! Shame on Adobe!!!!!!!!!!!!!!!!!!!!!!

[Jeffrey_A_Wright]

Branching to a new discussion.

Kimr2817170 I am sorry you faced difficulties with reinstalling Creative Suite 3.  To confirm you are using the new installation files and serial number available at Download Adobe Creative Suite 3 products ?  Also were you able to locate and delete the cache.db file as discussed in Resolve "temporary activation expired" error for CS3 and Acrobat 8 ?

[kimraz]

Thanks for your reply... sorry does not encompass my angst at this point. I have deadlines, am leaving for vacation in a few days and my Illustrator will not save files now!!!

All was installed perfectly. I followed the instructions at the above links and put in the new serial number which was accepted but now Illustrator will not "save as"  (it say "an unkonwn error has occured") and I can not use "save for web and devices" (window flashes then nothing happens).

[Jeffrey_A_Wright]

Thanks for the update Kimr2817170.  I moved this discussion to the Illustrator forum as the community in this forum may have suggestions you can utilize to use the Save for Web and Devices feature in Illustrator CS3 successfully.  What operating system are you using Illustrator CS3 on?

You can check to see if there were any errors during the installation process Kimr2817170.  Details on how to locate the installation log can be found at Troubleshoot installation with install logs | Adobe Creative Suite 3, Adobe Creative Suite 4 .  If you do locate any errors you are welcome to post them .to this discussion Kimr2817170

[kimraz]

Someone on this forum named Adobe Wendy Priestly (screen name: Adobe Wendy Priestly, email: forums_noreply@adobe.com) contacted me via message on this forum and then hooked me up on Skype with someone claiming to be on the CS6 sales team. He offered me CS6 at a very reduced price to solve my issues. what is going on, are you an official Adobe representative?

[Jeffrey_A_Wright]

Kimr2817170 I am an Adobe employee.  We do not use Skype to provide support for customers and Creative Suite is no longer available for purchase.

You did post too multiple discussions so that could be leading to some of your confusion.  I would recommend that you click on the link to View the Full discussion, in the e-mail notification, to see the discussions in your default web browser Kimr2817170.

If you locate any error messages in the installation log, as discussed in message #3, then please update this discussion. 

If there are no errors then I would recommend proceeding with your discussion at Reinstall of CS3 due to activation server shutdown causes "save" error in Illustrator to troubleshoot why Illustrator CS3 is no longer able to Save to Web and Devices under Windows 10.

[Vijyant Khinchee]

Hi Jeff,

I also got the same complaint regarding Adobe wendy priestly. She contacted this customer via message on this forum and then asked her to chat on Skype with someone claiming to be on the CS6 sales team. Customer details are :

personal details removed by moderator. This is an open forum.

[Guest]

I had to sign up for a new account on forums. Adobe Wendy Priestly and their scam has control of my Adobe account and I can't login as kimraz <Removed by Moderator>. It would be nice if Adobe would try to fix this issue, but I see now that unless you buy something, Adobe will not listen!!!!!!

[Guest]

I had to sign up for a new account on forums. Adobe Wendy Priestly and their scam has control of my Adobe account and I can't login as kimraz <Removed by Moderator> It would be nice if Adobe would try to fix this issue, but I see now that unless you buy something, Adobe will not listen!!!!!!

[Guest]

Why are you rejecting my comment?????????????????????????? I have been an Adobe customer for 17 years, I deserve so much bettter than you greedy company and what it has become. I am so utterly disappointed in Adobe now!

[Guest]

And now I am getting emails in Chinese, from a spoofed Adobe.com account. Propably the same people who hacked my account and tried to scam me into buying illegal software. I want Adobe to investigate!!!!!!!!!! I want a phone call. I want my account restored!!! I want my Adobe CS3 to work again!!!!!!!!!!!!

[Guest]

I had to sign up for a new account on forums. Adobe Wendy Priestly and their scam has control of my Adobe account and I can't login as kimraz. It would be nice if Adobe would try to fix this issue, but I see now that unless you buy something, Adobe will not listen!!!!!!

[Jeffrey_A_Wright]

Kim the forum platform software will automatically reject posts based upon the content.  I have edited post #7 and #8 to remove your e-mail address as this is a public forum.

If you no longer have access to your account then please complete the password reset process listed under Forgot Password at Adobe ID account and sign-in troubleshooting .

If you do not discover any errors in the installation log then please continue your discussion at Reinstall of CS3 due to activation server shutdown causes "save" error in Illustrator where suggestions have been offered that may allow Illustrator CS3 to function properly under Windows 10.