Skip to main content
Participant
June 20, 2018
Question

Stuck in Spooling

  • June 20, 2018
  • 1 reply
  • 1778 views

I'm working on a new logo design and for some reason the file just gets stuck in the spooling stage when I send it to the printer. I've left it in that stage for over 24 hours once just to see if it would eventually work itself out, and no effect. It's not even THAT big of a file, only 1.8 MB. I've saved it as a PDF in smallest file size, tried printing it directly from Illustrator, using the file in other programs entirely, such as InDesign, no effect. The only way I printed it successfully was by saving it as a PNG and then printing the PNG file, but now that I'm working in InDesign, even swapping out the logo for the PNG file (which isn't something I want to do, since it's not as clear as the vector). All gets stuck in spooling. I'm not sure if the file is somehow corrupted, or if it's a problem with my printer, and I'm at a loss on how to troubleshoot this. Anyone have suggestions?

This topic has been closed for replies.

1 reply

Monika Gause
Community Expert
Community Expert
June 21, 2018

Which system?

Does it print when you print the PDF from Acrobat?

goosefootAuthor
Participant
June 21, 2018

No, when I save it as a PDF and print from Acrobat, it has the same problem of getting stuck in spooling.

My computer's a Mac, the printer is a Sharp.

Omar.Fathy
Community Expert
Community Expert
June 21, 2018

Can you check your printer driver ?