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L
ligion717
Participant
October 16, 2019
Question

Unable to save in Illustrator 23.1.1 on MacOS Catalina

  • October 16, 2019
  • 3 replies
  • 2164 views

Hi, anyone having issues when using Illustrator 23.1.1 with the new MacOS catalina?

 

Ever since I updated the OS to catalina, I can't open/save/save as/import/export or have access to any finder functions from the app.

 

My way around it is to make a copy of an existing file and edit the name and open it to change everything. This is annoying.

 

I've tried to remove and re-install the illustrator, resetting the preferences, don't work.

 

{Renamed By MOD}

 

Any ideas?

 

This topic has been closed for replies.

3 replies

Srishti Bali
Community Manager
Srishti BaliCommunity Manager
Community Manager
October 25, 2019

Hi,

 

Apologies for the inconvenience caused to you due to this issue. We have tried to address it in our beta build. Please take a look at this UserVoice link for more details: https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/38772067-can-t-save-fil...

 

 

Regards,

Srishti

C
chrisl41501719
Participating Frequently
October 18, 2019

This could be Adobe saving invisible temporary folders on your drive. This will stop you from having write permissions on those files. So even if you go to your permissions and see Read & Write, you still won't be able to save over the file. There are scripts to run that delete tmp and other problematic (non virus) invisible files, but I don't know which are safe to run with the new OS.

Rishabh_Tiwari
Community Manager
Rishabh_TiwariCommunity Manager
Community Manager
October 16, 2019

Hi there,

 

We are so sorry to hear about this issue. This has been reported by a few other users as well and our team is working on it. 

We need a few more details to investigate this issue further. For example:

 

  • SPX file from MAC
    Click on Apple Icon > About this Mac > System Report 
    This will launch the System Profiler
    Then Click File > Save > Save in Creative Cloud Files
    Then open www.assets.adobe.com
    Click on three dots next to spx file > Share > Copy Link and paste it in Private message I just sent you.

 

 

  • Could you please confirm if you are using MacBook Pro Touch Bar? If yes, please go to System Preferences > Keyboard and check if you see the Touchbar options? We have noticed that user's who are using MacBook Pro Touch Bar are getting this issue more.

 

 

All this information will help us investigating this issue and fix it as soon as possible.

 

I would also request if you can upvote this issue here: https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/38772067-can-t-save-fil...

This is the best way of communicating with the Engineering and Product Management teams regarding issues and suggestions so they can be implemented in future releases.

 

As a workaround, please try saving the document by following this method. 

Go to Files > Scripts > SaveDocsAsPDF

 

 

Regards

Rishabh

    L
    ligion717Author
    Participant
    October 16, 2019

    Hi Rishabh, thanks for the reply.

     

    I sent you my spx through PM.

    And yes, I'm using the pro with the touch bar.

     

    Rishabh_Tiwari
    Community Manager
    Rishabh_TiwariCommunity Manager
    Community Manager
    October 16, 2019
    Thanks for sharing the details. I will pass it on to our Product team.
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