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1

$$$/ADMDialog/iFontProblemWarning=The Adobe UI font could not be loaded. For best results, please exit the program and either install it or uninstall other fonts.

Community Beginner ,
Dec 17, 2015 Dec 17, 2015

I see this error every time I open Photoshop CS6, both the 32bit and 64bit versions. Running Windows 10 Pro x64. I've donw the Windows steps listed here...

https://helpx.adobe.com/photoshop/kb/troubleshoot-fonts-photoshop-cs5.html

I've uninstalled, cleared cache, rebooted, re-installed and updated, and it still produces the popup shown below.

When I click OK, it proceeds to load PS and seems to work normally from there, so it's not an ender, just obviously annoying. Does anyone have any ideas on how to fix this?

2015-12-17_20-14-06.png

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correct answers 1 Correct answer

Dec 17, 2015 Dec 17, 2015

With Photoshop closed Rename ADmPlugin.apl to ADmPlugin.apl.bak and check

~Akash

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Adobe
Dec 17, 2015 Dec 17, 2015

Hi peacethinker

Did you Copied Plugins from Previous versions to Photoshop Cs6 Plugins Folder?

Please open Photoshop while Holding down Shift key.

Select Yes when prompted to Skip loading plugins

Check if you still get the same error

Regards

Akash

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Community Beginner ,
Dec 17, 2015 Dec 17, 2015

Hi Akash

I didn't copy any plugins. I opened with the shift key and answered yes to skip loading plugins, and it still produces the same popup.

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Dec 17, 2015 Dec 17, 2015

Please navigate to C:\Program Files\Adobe\Adobe Photoshop CS6 (64/32 Bit)\Plug-ins

Take a screenshot and post it here

~Akash

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Community Beginner ,
Dec 17, 2015 Dec 17, 2015

Here are the screens shots. In both cases, the only contents is an empty Panels folder

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Dec 17, 2015 Dec 17, 2015

Did you ran the Font Test Script and deleted Font Cache following Troubleshoot fonts issues in Adobe Photoshop CC, 2015, 2014, CS6, CS5

Also reset Photoshop Preferences refer Preferences in Photoshop

~Akash

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Community Beginner ,
Dec 17, 2015 Dec 17, 2015

Yes to all. Ran the script test, reported 396 fonts, no issues. Deleted the cache. As for Preferences, I've altered the Performance items a bit.

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Dec 17, 2015 Dec 17, 2015

You may backup your Photoshop Settings Copying  Adobe Photoshop Cs6 settings folder to your desktop

Navigate to:-C:\Users\username\AppData\Roaming\Adobe\Adobe Photoshop CS6

Copy Adobe Photoshop Cs6 settings folder to your desktop


Once done Close Photoshop and Press and hold Alt+Control+Shift (Windows)as you start Photoshop again. You will be prompted to delete the current settings.Select Yes The new preferences files are created the next time you start Photoshop.


~Akash

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Community Beginner ,
Dec 17, 2015 Dec 17, 2015

Done. Produces the same popup.

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Dec 17, 2015 Dec 17, 2015

Do you have something located inside C:\Program Files\Adobe\Adobe Photoshop CS6 (64/32 Bit)\Required\Plug-Ins\ADM

Edit:-Update

Please delete the "Temp" and "%temp%" directories

To do so:-

  • Press Win+R
  • Run dialog box will appear.
  • Type Temp,Select Ok and delete all Files
  • Then repeat the same for %temp%

~Akash

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Community Beginner ,
Dec 17, 2015 Dec 17, 2015

Yes...

As for deleting the temp folder contents, I use ccleaner to clear out my temp stuff several times a day.

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Dec 17, 2015 Dec 17, 2015

With Photoshop closed Rename ADmPlugin.apl to ADmPlugin.apl.bak and check

~Akash

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Community Beginner ,
Dec 17, 2015 Dec 17, 2015

That fixed it. All good. Thank you for the help.

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Dec 17, 2015 Dec 17, 2015

Great! Glad to know its fixed

~Akash

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Explorer ,
Jan 10, 2016 Jan 10, 2016

I have the same problem. The above hint could fix it for Photoshop, but the same occurs for Illustrator as well. Any ideas how to fix this? I've reinstalled the whole CS already.

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Community Beginner ,
Jan 10, 2016 Jan 10, 2016

It's probably a similar fix, look in the equivalent folder(s)s for Illustrator. I didn't install Illustrator, but I assume the folder(s) are similarly named just substitute "Illustrator" where it says "Photoshop" ...

C:\Program Files (x86)\Adobe\Adobe Photoshop CS6\Required\Plug-Ins\ADM

C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Required\Plug-Ins\ADM

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Explorer ,
Jan 10, 2016 Jan 10, 2016

I've found the equivalent file, it's inside "...\Adobe Illustrator CS5.1\Support Files\Required\Plug-ins". But when I rename it, Illustrator doesn't start anymore, saying "required plug-ins are missing: ADM Plugin, BRS Pencil Tool and ExpandS"...

Btw: I have CS 5.1 installed, not CS6.

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Jan 10, 2016 Jan 10, 2016

Hi juju,

I would advice you to post the same issue on Illustrator forums so that experts there can have a Look.

Regards

Akash

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New Here ,
Aug 31, 2016 Aug 31, 2016

Hi Akash,

It worked. Thanks a lot!

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Community Beginner ,
Sep 17, 2018 Sep 17, 2018
LATEST

YOU ARE CORRECT. FIXED

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New Here ,
Aug 31, 2016 Aug 31, 2016

Hi Akash,

It worked. Thanks a lot!

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