Skip to main content
cpcent
Known Participant
April 5, 2018
Question

Cannot update Photoshop in closed proxy environment

  • April 5, 2018
  • 2 replies
  • 1081 views

I can't seem to be able to update photoshop (Adobe Photoshop CC 19.1.1) in a closed proxy environment (i.e. our firewall blocks all traffic that does not pass through the proxy). When attempting to update the software via the GUI I see an error stating that it is not possible to connect to Adobe Servers. There is nothing of interest in the proxy log files, which leads me to believe that photoshop for whatever reason is bypassing the proxy (i.e. ignoring local proxy settings) and is trying to update directly to external Adobe servers. As a matter of fact, when I open up the firewall to allow the client to connect directly to the internet (with proxy settings still in place) Adobe Photoshop is able to update normally. Leaving the firewall open like this obviously is not a long-term solution. Is there any way to force photoshop to update via a proxy server?

    This topic has been closed for replies.

    2 replies

    cinziamarotta
    Participating Frequently
    April 5, 2018
    April 5, 2018

    Hi

    Where I work we also use a proxy and have no issue updating Adobe apps via the creative cloud app

    Not sure if this will help but might be worth a look at

    Proxy support in Adobe Creative Cloud Products

    Also this thread

    Creative Cloud & authenticating proxies?

    cpcent
    cpcentAuthor
    Known Participant
    April 6, 2018

    I will attempt some of the things suggested in the threads and documentation that you posted and reply back later with the results.