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shunithD
Inspiring
June 14, 2012
Question

PS CS6 Auto Recover??? Posted earlier but seems to have vanished

  • June 14, 2012
  • 2 replies
  • 28324 views

Hi... posted this earlier but the problem/question seems to have vanished... so, reposting.

Was asked to troubleshoot a Win 7 PS13 (CS6) crash today - first time to my knowledge PS has ever crashed! On restart, no Auto Recover option. All work lost. Did some checking.

Found two folders:

1. On the boot disk, found Users\xxxx...\....\AutoRecover

2. On the exclusive scratch disk - set on G: - found the folder G:\PSAutoRecover (as well as the PS temp file in the root of G:).

Both the AutoRecover folders were empty.

Set auto save time to 5 minutes... Rebooted. Restarted PS and created a new file - test01.psd. Saved it. Did some work, didn't save... kept checking... (played games for 15 mins). Checked. Both AutoRecover files remained empty.

Crashed the system (forced shutdown). Auto recover option and the test file was not showing up in the recent files list... opened the original test01.psd. No work subsequent to the original save showed up. Nor any recovery option. Did some more work on the file... just checked... both the AutoRecover folders are still empty.

(Just closed PS and saw that the PS temp file deleted itself. Both the AutoRecovery folders remain - empty.}

So, my questions are:

1. Is there a 'Permissions' attribute i need to set? Or...

2. Is the AutoRecover messed up? Or...

3. Is the installation messed up and should i advise a reinstallation?

TIA....

    This topic has been closed for replies.

    2 replies

    Chris Cox
    Chris Cox
    Legend
    June 15, 2012

    You mean this topic:                                   PS CS6 Auto Recover???                    

    S
    shunithDAuthor
    Inspiring
    June 15, 2012

    Yes...

    Noel Carboni
    Noel Carboni
    Legend
    June 14, 2012

    Having tested the auto-save and recovery feature only in the Ps CS6 public beta, I just followed your footsteps.

    Only thing that's different is that I had the Auto-Save interval set for 5 minutes before starting Photoshop.  My scratch disk is C:.

    • I opened a file at 3:25pm, made some edits, and waited (doing other things on my system).
       
    • At 3:30pm a PSB file, named for my document with a bunch of hex digits following showed up in folder:
      C:\Users\NoelC\AppData\Roaming\Adobe\Adobe Photoshop CS6\AutoRecover
       
    • I forced Photoshop closed by ending the Photoshop.exe process in Task Manager.
       
    • Upon starting Photoshop again, my file, with the edits from 3:25pm opened.

    So I guess it CAN work.

    Perhaps it uses whatever setting was already active when Photoshop was first opened.  You should try setting the Auto-Save time to 5 minutes, then close Photoshop normally, reopen, and test again.

    -Noel

    S
    shunithDAuthor
    Inspiring
    June 15, 2012

    Hi Noel... Did that... meaning set auto save to 5 mins. Not just restarted PS but rebooted the system! (Actually for other reasons - update install).

    Both C:\Users\RonitaC\AppData\Roaming\Adobe\Adobe Photoshop CS6\AutoRecover and PSAutoRecover on G: drive (the exclusive scratch disk) remained empty.

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