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Photoshop CC 2017 Update many issues with wacom intuos pro tablet

Forum|Forum|9 years ago
December 18, 2016
17 replies
58136 views

hi,

so frustrating.

so many issues with wacom tablet and photoshop cc update.

first of all, needless to say, the fact that it says update but then it gets rid of all your preferences.

what is going on with adobe.

so what is the answer for how the wacom intuos pro small is in complete turmoil with the new update. can't use the pen, can't scroll, can't click.

i've wasted hours and hours and hours reinstalling drivers with the tablet but it appears the issue is with adobe.

but adobe will say the issue is with wacom.

apple blames both adobe and wacom.

does anyone know what to do to make everything normal again.

how do i get the previous version of photoshop?

or is there another answer?

HELP!

anthony

This topic has been closed for replies.

Correct answer Dirk J

Okay I have fixed it. Well this is what has worked for me.

Uninstall the latest driver on your machine.
Then go to Tablet Drivers | Wacom Asia Pacific Customer Support
download the driver that is a little older. Install and restart.

Booooom sorted. I am not going to do anymore updates. It is way to unstable.

Show previous replies

emerydesignonline

Participating Frequently

Me again. I strongly urge everyone to install the latest Wacom driver, released on Dec. 27 2016.

Drivers

It resolved the issues I was having.

Cheers,

Emery

Ilham

Participant

The new (-10) drivers seems to resolve the issues but after a bit of use, my pen tracking stopped working completely when using Photoshop and then doesn't work at all anymore. The Intuos Pro as a touchpad continues to work. Before loading Photoshop, it works fine for hours on end. Very frustrating!

L

Laura van der Burgt

Participant

I have exactly the same problem with my brand new tablet :-(. The pen stops working especially when using the advanced tools. Also the pen does not scroll through my pictures in LR. Very annoying. All I can do is give the system a restart. Im on driver 10, mac os sierra and photoshop cc. Called the Wacom helpdesk and they admitted it is a problem in their software and are likely to bring out an update this month. That is rather late I would say....

emerydesignonline

Participating Frequently

I'm encountering multiple key command /shortcut issues with Photoshop CC 2017 (installed today) on a brand new MacBook Pro 2016 running Sierra 10.12.1 with a WACOM Cintiq 22HD (non touch).

• Can't auto-select using command + click

• Can't magnify with command + space bar

Again, this is with Cintiq. The commands work on the MacBook Trackpad but my work necessitates the Cintiq.

Any help greatly appreciated.

michaela36640164

Participant

I just did the PsCC update and the same WACOM issues. Just installed old driver and all fixed - thanks team.

D

Dirk JCorrect answer

Participant

Okay I have fixed it. Well this is what has worked for me.

Uninstall the latest driver on your machine.
Then go to Tablet Drivers | Wacom Asia Pacific Customer Support
download the driver that is a little older. Install and restart.

Booooom sorted. I am not going to do anymore updates. It is way to unstable.

A

Anthony CioppaAuthor

Participating Frequently

i've done this several times but am still having issues. for one thing, the way i use my pen to scroll and grab images and content doesn't work anymore. my pen w

A

Anthony CioppaAuthor

Participating Frequently

my pen was set for pan/scroll on the click option. what this allowed me to do was grab the image by clicking the normal lower click on my pen and holding it down. now it just zooms with no control. when i let go of that pen button, it goes back to normal size. i have a macbook and a mac pro. luckily i only updated the macbook. the mac pro works as great as it always has.

D

Dirk J

Participant

I too am having this issue. It is so frustrating as I now have to use my mouse to do the retouching in Photoshop. The problem seems to be with the tablet. As all the short cutes seem to work when I use my mouse. I want to use my Wacom Tablet though. I hope there is a solution to this issue, sooner than later.