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May 14, 2017
Question

Photoshop CC 2017 won't start on Mac 10.11 [topic edited for brevity]

  • May 14, 2017
  • 1 reply
  • 3204 views

The problem occurred after I empty my Photoshop CC 2017 Cache.  Upon restart Photoshop would not reopen, The First error message reads"The last time you opened Photoshop CC, it unexpectedly quit while reopening windows. Do you want to try to reopen its windows again? No matter what i select to reopen or to not, it prompts a new Error message-

Path:                  /Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/MacOS/Adobe Photoshop CC 2017

Identifier:            com.adobe.Photoshop Version:               18.1.1 (18.1.1.252)

Code Type:             X86-64 (Native)

Parent Process:        ??? [1]

Responsible:           Adobe Photoshop CC 2017 [1032]

User ID:               501

Date/Time:             2017-05-13 22:14:43.830 -0700

OS Version:            Mac OS X 10.11.6 (15G1421)

Report Version:        11

Anonymous UUID:        BFC5D53F-7C7B-48C3-2A1E-7CD4C0E476D5

Time Awake Since Boot: 2500 seconds

System Integrity Protection: enabled

Crashed Thread:        0  Dispatch queue: com.apple.main-thread

Exception Type:        EXC_BAD_ACCESS (SIGSEGV)

Exception Codes:       KERN_INVALID_ADDRESS at 0x0000000000000080

Exception Note:        EXC_CORPSE_NOTIFY

VM Regions Near 0x80:

--> 

__TEXT                 0000000104b02000-000000010b2f0000 [103.9M] r-x/rwx SM=COW  /Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/MacOS/Adobe Photoshop CC 2017

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    1 reply

    kglad
    Community Expert
    Community Expert
    May 14, 2017
    Known Participant
    May 14, 2017

    Sorry, I should have prefaced that I am using Mac, this article is for Windows.  I can't even get into my Photoshop preferences.  I tried booting Photoshop using the shift command control keys and nothing happened.  I'll search reseting preferences on Mac, thank you