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Photoshop suddenly shutdowns PC turns off while using Preserve Details 2.0

Forum|Forum|7 years ago
March 21, 2019
5 replies
16277 views

Hi,

When I try to resize the image and apply Preserve Details 2.0 function it suddenly turns off the whole PC with Photoshop

Please see the video here: https://youtu.be/49rH_3faj1k

Please help to solve it asap !!

Thanks in advance,

Maks

This topic has been closed for replies.

Correct answer davescm

Thank you @Michael Bullo! It seems like I am not the only one

However, I have the latest NVidia drivers and even when I click to not use and disable "Graphic Processor" in the Photoshop menu it crashes the PC even without Graphic Processor.

Hi

The only time I've seen something similar to this is when the i7 7820 processors were having issues with Turbo Boost. It wasn't a Photoshop issue as such , but the PCs crashed when Photoshop pushed the processing. They were resolved with BIOS updates on the motherboard.

I am not saying that is the issue in your case - but it may be worth running Photoshop in Windows Safe Mode and see if there is a crash. If no crash in safe mode, the look at the drivers. You say you have updated the GPU drivers but look also at the BIOS.

Dave

L

luker48556451

Participant

I have this exact simialr issue, but with any of the new features in 2021, I run a Hyper pumped up 3d animation PC i use daily for rendering so its heavily over qualified for the job.

The instant i tap sky removal or any new features, PC shuts off. Clean as if ive pulled the plug out.

I find it interesting people claim its not an adobe problem but i use regulary over 15 different design programs, not to mention endless applications and living on my PC. All of which are deeply GPU intensive and far more extensive programs than photshop. yes ive never ever experienced such an issue in my life, crashing is one thing, shutting down the whole pc? Support hasn't been helpful and ive had to resort to using 2019 as its the only version that doesnt crash my machines.

If only one program has coded something in a way its shutting off pc's but no other program has this issue, is it not the programs fault? I can run camera tracking on 4k clips for 4 hours over night, but apparently my chip overheats removing the sky in photshop?

davescm

Community Expert

Under Windows, an application cannot shut down the operating system or the PC. A driver can and the prime suspect is usually the video driver - the earlier post referred to a specific BIOS issue in a group of boards.

I run Photoshop day in day out without a crash, currently on a system running Windows v20H2, NVidia RTX2080ti Studio driver 461.40, 128GB RAM, i9-10920x, 1TB free scrtach disk space on M2 drive. I also have an older system with Windows 20H2, NVidia GTX1080 Studio driver 461.40, 64GB RAM, i7-3930K processor. Sky removal does not cause a freeze, crash or shut-down on either system here. Hence I would look at yoursystem's drivers first.

If an Adobe developer, or anyone else here, is to replicate your issue they need both exact system details "a Hyper pumped up 3d animation PC" is absolutely meaningless, along with the exact steps you took to trigger the issue on your system (e.g. image size, layer size and type, colour mode ....etc)

Dave

L

luker48556451

Participant

really appriciate that response and fast thank you!
The projects image size, resolution, or colour mode doesn't affect the crash, it happens every time on any image or project, if i try to use a majority of the new features its an instant pc shut off. with sky removal being the guarenteed one. can on the odd occasion just do it on a project save aswell.

specs

Windows 10 V20H2
Z97MX
i7-4790K 4.0GHZ 4cores
32gb RAM
1TB pcie SSD
4TB HDD
2x 1TB SSD
GeForce RTX 2060

NVIDIA Studio Driver 461.72

andreamaestri

Participating Frequently

It's sounds like a weird error, usually Windows keeps something in the event viewer, see if there's anything related with the system : https://support.microsoft.com/en-gb/help/302542/how-to-diagnose-system-problems-with-event-viewer-in-microsoft-windows

M

maskm38696852Author

Participating Frequently

andreamaestri davescm

Hi guys! Thanks for the advice. However, none of the ideas above will help to solve the problem

I tested it in Windows Safe Mode and it's happening again in the form of shutting down my whole PC when I click "OK" to apply Preserve Details 2.0! The drives are stable in all other apps from Adobe (they are the latest version)

It looks like the Preserve Details 2.0 is not optimized for processing in a normal way and brings computer power offs/restarting without knowing an exact reason. It's clearly a system bug when Preserve Details 2.0 rises a certain process - it powers off the whole PC.

I guess we need to know exactly what it is since I am not the only one having this problem. I also had these issues on other PC with the previous version of Photoshop and other drivers!

Kevin Stohlmeyer

Community Expert

Please keep in mind the Preserve Details 2.0 is a Tech Preview AKA a public beta.

It is not finalized and still in development. Some issues may occur and are not out of the realm of possibilities.

I would suggest filing a bug report on it here and turning it off until a solution is found.

Photoshop Family Customer Community

Michael Bullo

Community Expert

Hi everyone. This isn't a solution, just an observation.

This feature is still a work in progress, isn't it?

M

maskm38696852Author

Participating Frequently

Hi @Michael Bullo, andreamaestri !

The Preserve Details 2.0 is enabled in the menu, sure.

I don't understand why it's happening in the form of shutting down my whole PC when I click "OK" to apply Preserve Details 2.0.

I never had such issues in any other Apps or anything on my PC.

This is very odd! I hope you can help to solve it guys...

Any comments from Adobe Japan Support or Adobe?

Thanks in advance.

Michael Bullo

Community Expert

I found this short forum thread from a few months ago...

Preserve Details 2.0 instantly crashes entire PC

In it "@D Fosse" said the following...

AFAIK Preserve Details uses OpenCL - in other words it runs in the GPU. So it's the video driver.
In any case applications can't crash modern OS's. But drivers can.

Could you have a driver issue?

andreamaestri

Participating Frequently

Hi Maks,

Did you updated any drivers or the system recently? Does the PC have a blue screen or it just turning off? Also it would be useful to know the system specs

M

maskm38696852Author

Participating Frequently

Hi, andreamaestri !

I don't think it's a lack of power. I have i7 i74790k, 32GB RAM, SDD and 1080Ti, Windows 10.

No blue screen. Just cold "back screen" restart when I click "OK" to apply Preserve Details 2.0.

c.pfaffenbichler

Community Expert

According to Mr.Cox the problem would have to be outside of Photoshop:

Re: Photoshop CC freezes PC - HARD restart needed

Does turning off »Use Graphics Processor« in the Performance Preferences (Photoshop > Preferences > Performance > Graphic Processor Settings) and restarting Photoshop have any bearing on the issue?

M

maskm38696852Author

Participating Frequently

@c.pfaffenbichler

Unfortunately, it turns off my PC no matter if I use "Graphic Processor" option or not.

It only occurs when I click "OK" with Preserve Details 2.0.

PC is OK for editing photo. I don't think it's a lack of power.

I have i7 i74790k, 32GB RAM, SDD and 1080Ti

Very strange situation. I don't know what to do...

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