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camera raw doesn't show image, just boxes

Explorer ,
Sep 21, 2017 Sep 21, 2017

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Camera raw 9.12.1 does not show the image, just some boxes. This happens with raw (canon), tiff and jpeg. Happens if I open from bridge or PS. Anybody else have this happen?

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correct answers 1 Correct answer

Community Expert , Sep 21, 2017 Sep 21, 2017

The "Use Graphics Processor option in Camera Raw might be the cause. Uncheck it and restart.

Disable Camera Raw GPU.png

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Adobe Employee ,
Sep 21, 2017 Sep 21, 2017

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Moving to Photoshop General Discussion​

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Community Expert ,
Sep 21, 2017 Sep 21, 2017

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The "Use Graphics Processor option in Camera Raw might be the cause. Uncheck it and restart.

Disable Camera Raw GPU.png

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Community Beginner ,
Sep 21, 2017 Sep 21, 2017

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Thank you!  I had a slightly different issue in that newly updated ACR was not showing the same image as PS.  The ACR image was blown out and posterized, and thus useless for editing.  De-checking that Graphics Processor box fixed it! 

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Community Expert ,
Sep 21, 2017 Sep 21, 2017

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Thanks letting me know. Knowing what works is helpful to me in fine tuning my advice.

Gene

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Explorer ,
Sep 21, 2017 Sep 21, 2017

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That did the trick. I looked at the camera raw preferences but didn't uncheck it. Looking back it would have made sense to try it. Such is life. Thanks again.

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