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RaeaJade
Participant
Mar 18, 2017 12:54 PM UTC
Answered

No audio at all in Adobe Premiere Elements 15

I'm new to video editing. I've been working on a few projects that include video clips and imported music tracks. All audio has worked just fine. Then today I open one of my projects and there is no sound. I checked all of my projects and none of them have sound anymore. I tried starting a new project and imported video and music tracks--no sound at all. I checked the settings to make sure that my computer speakers were the default and they are. The volume is not muted as far as I can tell. My computer plays audio just fine outside of Adobe. This just happened all of a sudden. When I closed the project last night everything played just fine, then I open it today and there is no sound. I never changed any audio settings. Any help would be appreciated.

Thanks!

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    wesleyi91514052
    wesleyi91514052Correct answer
    Participant
    Apr 29, 2017 8:31 AM UTC

    Hi RaeaJade,

    I had the same issue and I just solved it.

    I went to settings in Premiere Elements and clicked Audio hardware. Default Input was on Microphone. I set those on 'No Input'. The default output is on 'speakers'.

    Now I have sound again.

    Good luck!

    View reply

    28 replies

    Bart25266367xik0
    Participant
    Jul 15, 2022 7:44 PM UTC

    This worked for me: Edit > Preferences > Media > Clean Up Cache

     

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    Anonymous
    Apr 26, 2021 2:35 PM UTC

    Hey, back in 2021 with the same problem- no audio at all- but none of the solutions seem to be working for me. I adjusted gain, went into Audio Hardware, etc. Elements literally JUST updated and I think that's what ruined everything. I am unsure what to do. 
    When I went into the Audio Hardware and selected my speakers the first time it said it wasn't working, which was a lie because I was listening to music elsewhere. I picked something else, backed out, came back, selected my speakers and it said the speakers were fine but still didn't play audio. It's very odd.  

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    Anonymous
    Apr 26, 2021 2:40 PM UTC

    Alright, new question, I'm noticing gain is defaulted to 0 no matter what aside from my speakers probably just actually being broken. Is there a way to change that?

     

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    Davonia5FBC
    Participant
    Feb 2, 2021 10:04 PM UTC

    huge help! thanks 

     

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    Community Expert
    Bill SpragueCommunity Expert
    Community Expert
    Oct 21, 2019 9:55 PM UTC

    "Here is a more precise instruction"

    Based on various posts on this forum, the choice seems to vary depending on the actual computer hardware.

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    danielbacon
    danielbacon
    Participant
    Oct 21, 2019 9:20 PM UTC

    It worked for me too. Here is a more precise instruction:

    Edit - Preferences - Audio Hardware - Settings - Recording - click on Mircophone array - Device Usage - Don't use this device

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    Anonymous
    Aug 14, 2019 5:53 PM UTC

    My sound also suddenly disappeared from Premiere Elements 15 only. None of the above worked for me, but Edit -  Preferences -  Audio Hardware -  Settings - highlight the speakers and click configure, testing each in turn, did the trick.

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    billbrownlie
    Participant
    Aug 24, 2018 4:18 AM UTC

    Worked for me. Thanks

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    bt98764817
    Participant
    Sep 12, 2018 8:16 AM UTC

    I had the same problem with Elements 16 and elements 18. Swithing to "No input" solves the problem.

    BUT

    That this problem exists for such a long time surprises me!

    BUT 2

    What happens if I want to use sound from an input device?

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    Community Expert
    Bill SpragueCommunity Expert
    Community Expert
    Sep 12, 2018 2:50 PM UTC

    This is not a common problem.  It only happens rarely.

    It seems that the "problem" comes with the routine updates of Windows that somehow make changes in the core system.  If you want to use sound from an input device, I think you can change the settings as necessary. 

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    dberthia
    Participating Frequently
    Jul 6, 2018 2:15 AM UTC

    Here's what worked for me (I'm on latest Windows 10 build with RealTek HD Audio drivers):

    1. Open Preferences --> Audio Hardware
    2. Set "Default Output" to a different value
    3. Click OK
    4. Go back and reset "Default Output" to the original value
    5. Click OK

    Before I did this, I also downloaded and installed the latest RealTek drivers from here, but I don't know if it was required:

    Realtek

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      briankrueger
      Participant
      May 9, 2018 1:26 PM UTC

      Here we go again!! New windows update I have no sound on import. Has worked fine for over a year now no sound when importing clips ??

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      Community Expert
      Bill SpragueCommunity Expert
      Community Expert
      May 9, 2018 2:25 PM UTC

      On my system, the Windows update of a week ago did not disturb my audio settings in Premiere Elements.  If it did on your system, perhaps you can try to reset the audio in Premiere Elements. 

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      rudeecook10
      Participant
      Jan 6, 2018 1:14 AM UTC

      I have elements 15.  Same thing happened to me. None of video played sound.  Open one of your videos.  Go to Expert view.

      Right click in sound portion of timeline.  go to clip. go to gain. check off to "normalize"

      Hope that works.  It worked for me.  I think i set gain to "0" while i was working on a video so I wouldn't have to listen to the sound and I forgot to set it back.  When I came back to a new or old project, there was no sound.

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