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Bob Mager
Participant
March 2, 2018
Question

No sound AVCHD movie in Premiere Elements 2018

  • March 2, 2018
  • 1 reply
  • 1041 views

I just installed a trial Premiere Element 2018 and got no sound with AVCHD files. Sound in File from You Tube works perfect.

So what do I mis? I work with a computor with sufficiant memory and with Windows 7 64 bits.

Bob Mager

[Personal information removed by moderator.]

    This topic has been closed for replies.

    1 reply

    B
    Community Expert
    Bill SpragueCommunity Expert
    Community Expert
    March 2, 2018

    Bob,

    AVCHD files use a Dolby licensed audio codec called "AC3".   Support for that codec began being built into Windows 8 and is in Windows 10.  The end of last year, Adobe stopped licensing from Dolby.  Apparently the assumption was that, moving forward, it would not be needed in Adobe software because it would be in the operating system.  

    The solution for you is to update your operating system or try other editing software. 

    Good luck and I'm sorry for the bad news.

    Bill

    B
    billm94134793
    Participating Frequently
    March 3, 2018

    Bob,

    I have a similar situation with AVCHD Video (.MTS) files

    1. If I select a video file to edit on my windows 7 pc using Premiere Elements 2018 there is no
    audio.

    2. If I do the same process using Premiere Elements 15 there is audio
    imported with the video.

    3. If I do the same process using Premiere Elements 2018 on my windows 8 pc
    there is audio imported with the video.

    4. If I do the same process using Premiere Elements 15 my windows 8 pc
    there is audio imported with the video.

    The specifications state that Premiere elements works with windows 7 - bit misleading if it doesn't import audio.

    Bill

    B
    Community Expert
    Bill SpragueCommunity Expert
    Community Expert
    March 3, 2018

    There is a reference document where Adobe states that apps use native OS support for Dolby AC-3 audio.  The Adobe reccomended solution is to update to Windows 10.

    Adobe Creative Cloud apps use native OS support for Dolby

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