Premier Elements 12 will not open: error message 0xe000007b

hi all,

this is not necessary a redistributable packages error, best name for this error may be "cannot load dll correctly"

for any reason - function not found or version is too old or something like that

this is my procedure how to find wrong dll

1.) download Process Monitor by Sysinternals (now hosted on Microsoft)

https://technet.microsoft.com/en-us/library/bb896645.aspx

2.) start Process Monitor (start capture if not started) and try start any Adobe product (if one fail on this error everyone fails)

Adobe product throw error 0xc000007b, click ok and go back to Process Monitor

3.) stop capture with 3rd icon (magnifying glass)

4.) find Adobe product (in my example Photoshop) and choose filter like you see on picture

this delete any other process lines from list

5.) now you can see how Adobe product load Image Files (dll)

normaly it looks like u can see on picture

you can see Opperation = Load Image and in details return of Image Base and address

6.) if you go to end where process exit himself, you can see this

on this picture you can see Photoshop is trying load "msvcr100.dll" but no successfull Load Image operation or Image Base address

Process try find correct dll on many different places, but no luck, after that Process Exit call and close himself

and so this dll is wrong or cannot be loaded correctly

7.) download another version from http://www.dll-files.com/ and find which work and which dont

this is example when i try rewrite glu32.dll with older one and get same error, but in Process Monitor is clearly see what happened

again no successful Image Load operation and no Image Base address = same 0xc000007b error

I hope I helped

Also, other discussion of that error http://forums.adobe.com/thread/1099431 if Sandeep's ideas don't help... for Premiere Pro, but may help

Hi jgh,

Thanks for posting on Adobe Fourms,

1. Try to find Security update for Visual C++ 2010 Redistributable Package and Remove

The KB I have found and remove in one case is KB2467173 in the updates for Visual C++ 2010  and fixed the issue

1. Try to remove all the Visual C++ 2010 Redistributable and Visual C++ 2008 Redistributable Packages (both x86 and x64) from the Control Panel

2. Download and install following Visual C++ Redistributable Packages

1. Microsoft Visual C++ 2008 SP1 Redistributable Package (x86)
2. Microsoft Visual C++ 2008 SP1 Redistributable Package (x64)
3. Microsoft Visual C++ 2010 SP1 Redistributable Package (x86)
4. Microsoft Visual C++ 2010 SP1 Redistributable Package (x64)3
5. 3.After this Try to Reinstall premiere elements 11.

Thanks