Adobe Stock subscriptions

[Soarele:3]

Hi guys, I have an Illustrator subscription plan. The issue is, there is also an Adobe Stock subscription on the side which I did not purchase, therefore I am getting charged twice, once for £21 and another for £23. Is Adobe Stock an automatic subscription, or is there something wrong?

[creative explorer · Accepted solution]

@Soarele:3 by any chance did you have trial version of Adobe Stock? There is a a 30-day free trial, but if you didn't cancel it before the trial period ended, you would get charge for it. 

A good way to check is through adobe.com website. Log in using your Adobe ID. Couple of ways. On the far-right hand corner is 9 boxes (a bento box menu). Click on that, and your web apps will open. Click on Stock

Click on your profile icon as circled, and it should say if there is a plan or no plan. In my case, I do not have the Adobe Stock.

or 

Click on the profile icon - Click on Manage Account as shown

Click on Plans 

This will show you all the active subscriptions associated with your Adobe ID. Look for the Adobe Stock subscription in the list. I don't have it, but it will show up for you. Locate the "Cancel" button: Find the "Cancel" button associated with the Adobe Stock subscription. (make sure it's the correct one!) — I have accidentally over-written an activation code before! And there is no going back! 

If you encounter any issues or have questions: Contact Adobe Support directly. They can help you understand the charges, cancel the subscription, and potentially provide a refund for any unintentional charges. Go back to your adobe account/ Click on the 'question' mark, and a pop-up chatBox will open. And make sure you write down exactly. If you type in Cancel, it could cancel the whole plan... that is NOT what you want....so, you gotta make sure you ask the right questions!

Or try this page for customer support as well, https://helpx.adobe.com/ca/support/support-new/account-billing.html 

Good luck! 

[kglad]

@Soarele:3 

unless you're carefull to untick stock when subscribing to a plan, stock is added to your subscription.  contact adobe support and let them know it was/is unwanted.  there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[BB_Dragon]

Me too I have been charged 49.99 for several months and I did not need or want this.

[Abambo]

Me too I have been charged 49.99 for several months and I did not need or want this.

By @BB_Dragon

Did you take a test subscription of an Adobe product? Without a currency behind, it would be difficult to guess the plan belonging to that charge.

Go to https://account.adobe.com/plans to see your active plans. Go to "manage plan" to cancel any plan you do not want.